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How We Handle Complaints
We’re committed to providing products and services of the very highest standards. If you feel that we haven’t lived up to your expectations in any way, we’d like to know so we can put things right for you.
If you have a complaint make sure you contact the bank about it and tell us how you think it could be resolved.
Our promise is to:
You can:
OakNorth Bank plc
Ship Canal House
98 King Street
Manchester, M2 4WU
Financial Ombudsman Service – Contact details
OakNorth customers that are either of the following may be eligible to take their complaint to the Financial Ombudsman Service:
1. micro-enterprise with an annual turnover or balance sheet up to 2m and fewer than 10 employees; or
2. a charity with an annual income of less than £6.5 million; or
3. small-medium sized enterprise (SME) with an annual turnover of no more than £6.5 million and fewer than 50 employees; or
4. a trust has a net asset value of less than £5 million
Should you wish to take your complaint further, go to the Financial Ombudsman Service website. This includes details of how to make a complaint against the Bank and provides a questionnaire for you to complete.
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