Top 10

About OakNorth

Personal Savings: Account Opening

Personal Savings: Transfers/Withdrawals

Personal Savings: Maturities

Personal Savings: In-life

Personal Savings: Account Closing

Online Banking

General ISA

ISA Transfers

Your OakNorth ISA

ISA Withdrawals

ISA - What if?

FSCS protection

Business Savings

Mobile App FAQs

Confirmation of Payee

Can you change the interest rates of my Business Notice Account?

Yes. Interest rates are variable and can be increased or reduced at any time at our sole discretion as outlined in our terms and conditions. If we increase the interest rates, we will announce the increase on our website, and the change will take effect on the 1^st day of the next calendar month. We will also send you a notification of the increase within 30 calendar days of publishing the announcement. If we decrease your interest rate, we will notify you at least 14 calendar days in addition to the notice period as per the type of account opened, prior to the decrease.

What is a Business Notice Account?

A Business Notice account is a type of business savings product that allows you to gain access to the funds in your business savings account by providing the bank with prior notice. That means, you will need to inform the bank in advance that you want to withdraw funds. The rate of interest is variable for these accounts meaning the bank can change the interest rate at any time as long as appropriate notice is provided as per the terms and conditions.

When will I get the interest amount?

Interest is calculated on the closing daily balance and applied to the account on the first day of every subsequent month. If a withdrawal request has been made, interest will be calculated on the total amount until, but not including, the day of the withdrawal.

How can I transfer funds in or out of my Business Notice Account?

There are no limits to the number of deposits or withdrawals you can make into/from a Business Notice Account. We only accept deposits from your nominated bank account. The minimum amount that you can deposit is £10,000.

The minimum withdrawal amount is of £10,000 or the balance amount if the Account balance is less than £10,000. You must give us notice as per the notice period of your Account. You can request to withdraw funds to your nominated bank account via online banking or by emailing the business desk at businessdesk@oaknorth.co.uk.

How many transactions can I make?

There is no limitation on the number of withdrawals and deposits you can make from/into a Business Notice Account. The Account can continue to receive deposits up to the maximum principal balance amount, even if the product is no longer offered to new customers.

How do I close my Notice Account?

If you wish to withdraw all your funds and close your Notice Account, please submit your request in advance as per the notice period of your account via email to businessdesk@oaknorth.co.uk. We will send you an account closure statement when you close your Business Notice Account.

Is there any charge for withdrawals?

There are no charges for withdrawals from your Business Notice Account. Please note that if a withdrawal request has been made, interest will be calculated on the total amount until, but not including the day of the withdrawal.

Where can I find the Terms and Conditions for this account?

You can find the General Terms and Conditions and Specific Terms and Conditions for Notice Accounts here.

Can I pay money into my account from an account which is not my nominated bank account?

No, all payments into your OakNorth account must come from your nominated bank account.

Can you change the interest rates of my Business Easy Access Account?

What is a Business Easy Access Account?

A Business Easy access account is a type of business savings product that allows you to make top-ups and withdrawals at any time. The rate of interest is variable for these accounts and the bank can change the interest rate at any time as long as the appropriate notice is provided as per our terms and conditions.

When will I get the interest amount?

How can I transfer funds in or out of my Business Easy Access Account?

There are no limits to number of deposits or withdrawals you can make into/from a Business Easy Access Account. We only accept deposits from your nominated bank account. The minimum amount that you can deposit is £10,000.

The minimum withdrawal amount is £10,000 or the balance amount if the Account balance is less than £10,000. You can request to withdraw funds to your nominated bank account via online banking or by emailing the business desk at businessdesk@oaknorth.co.uk.

How many transactions can I make?

There is no limitation on the number of withdrawals and deposits you can make from/into a Business Easy Access account. The Account can continue to receive deposits up to the maximum principal amount balance even if the product is no longer offered to new customers.

How do I close my Business Easy Access Account?

If you wish to withdraw all funds and close your Business Easy Access Account, please submit your request via email to businessdesk@oaknorth.co.uk. The withdrawals will be sent to your nominated account by next business day. We will send you an account closure statement when you close your Business Easy Access Account.

Is there any charge for withdrawals?

There are no charges for withdrawals from your Business Easy Access Accounts. Please note that, if a withdrawal request has been made, interest will be calculated on the total amount until, but not including the day of the withdrawal. You can submit a withdrawal request via email to businessdesk@oaknorth.co.uk. The withdrawals will be sent to your nominated account by the next business day.

Where can I find the Terms and Conditions for this Account?

You can find the General Terms and Conditions and Specific Terms and Conditions for the Business Easy Access Account here.

Can I pay money into my Business Easy Access Account from an account which is not my nominated bank account?

No, all payments into your Business Easy Access Account must come from your nominated account.

What is a Business Fixed Term Savings account?

Business Fixed Term Savings Accounts are savings accounts which give a guaranteed rate for a set period to the businesses or SMEs. You cannot withdraw your funds for this set period.

Do you allow multiple payments for Business Fixed Term Deposits? Can I fund my account with numerous transactions?

No. The Business can only fund the account with a single deposit payment when opening an account. We cannot accept additional deposits into the same account during the term of the deposit.

Is my interest rate fixed during the term of the account?

Yes, the interest rate is fixed, and it cannot be changed over the term of a Fixed Term Savings Account.

When will I get the interest amount on a Business Fixed Term Deposit?

The interest is paid gross in full at the maturity date of the account.

Will I be notified when my Business Fixed Term Savings Account matures?

We’ll get in touch a minimum of 30 calendar days before maturity (the end of your fixed rate account’s term) to let the Business know what your options are, and we’ll send you another reminder 14 calendar days before the maturity of the account.

What happens once my Business Fixed Term Savings Account matures?

We’ll act as per the instructions received from you before the maturity date. If we do not receive instructions from the Business before your Account maturity date, the total amount including interest will be automatically transferred to a variable rate Easy Access business deposit account with us and we will email the Business the new account details on the day of account opening. If we do not offer an Easy Access business deposit account on the Account maturity date, or an Easy Access business deposit account will not be available for a minimum of 3 months thereafter, we will transfer the full amount of the Account balance (principal and interest) back to the nominated UK bank account from which the funds were sent by the Business when the Account was opened.

What if my Business Fixed Term deposit matures on a weekday or public holiday?

The account will mature at the end of the fixed term period. If this date falls on a day that is not a business day, then the account will mature on the following business day.

How can I close my Business Fixed Term Deposit?

This Agreement has a fixed term depending on the product selected by the Business. The Business cannot close the Account at any time between the date the Account is funded and the 14-day cooling-off period has passed, and the date when the product matures, unless there are exceptional circumstances as determined by us under our sole discretion, acting reasonably. If we do agree to cancel the Agreement prior to the date of maturity, we will transfer the principal and interest accrued up to the day of closure to the nominated UK bank account the Business used to fund the Account.

Am I eligible for a personal savings account?

Our accounts are available to individuals, aged 18 or over, who are ordinarily resident in the UK (i.e. England, Wales, Northern Ireland and Scotland) for tax purposes and have a permanent UK address. Also, you must have a personal UK bank or building society account that allows transfers to be made to and from it.

Do you offer joint accounts?

Yes, joint accounts are available for up to two applicants through our website. Joint accounts are available for personal savings accounts only and exclude ISAs.

To open a joint account please apply online through our website. This feature is currently not present in our mobile app.

How do I apply for an account?

Applications to open an account must be completed online or via our mobile app. You need to fill in your details and select the product. We only accept applications online, either through our website or via our mobile app. However, joint account and ISA transfers can only be submitted through our website.

What do I need to open a Personal Savings Account?

To open a savings account, you will require the following information:

A valid email address and telephone number.
Details of your main bank account from which you will make your deposit.
Your address details.
For Cash ISA customers, your National Insurance number and if transferring funds from another ISA provider(s), the details of the existing ISA account(s).

Is my money protected?

Deposits with OakNorth are protected up to a total of £85,000 by the Financial Services Compensation Scheme (FSCS) for each eligible depositor. The FSCS is the United Kingdom’s statutory deposit guarantee scheme and is designed to ensure your deposits are protected should a bank become insolvent. For further information about the FSCS please click here.

Do you have any branches?

No. We do not have any branches, we are a digital-only bank, so manage all of customer accounts online or by telephone. Your account information is always available to you in Online Banking via our secure login page here or via the mobile app. If you have any queries you can call the Business Desk on 0330 380 1181 (Monday to Friday, 9am to 5pm) or email businessdesk@oaknorth.co.uk.

What are your opening hours?

We are open Monday to Friday from 9am to 5pm. If you have any queries please email businessdesk@oaknorth.co.uk

How can I transfer money to my new account and start saving?

Once your application is complete you will receive an email with the account number and sort code you need to deposit funds into your account. You must send the payment from your nominated bank account which you will be asked to specify during your online application.

All deposits will be processed no later than one business day from when we receive your funds.

You may also fund your new account by cheque as long as it is drawn on the nominated bank account specified in your online application. Any cheques should be made payable to OakNorth Bank plc, and should include your full name and OakNorth account number on the reverse. Cheques must be sent to:

OakNorth Bank plc, 6th Floor, Ship Canal House, 98 King Street, Manchester, M2 4WU

For Cash ISAs, withdrawals will be sent to your nominated account. Your nominated account is also the account that you will deposit new contributions for the current tax years ISA allowance. This account is separate to the ISA account you may transfer your accumulated ISA balance from (referred to at the bottom of stage 3).

How can I register for online banking?

If you apply via our website: Once your account is approved and we receive your funds, we will send you a welcome email. You must click on the link “Activate Online Banking” in the email. It will take you to your internet browser, where you’ll be asked to create a username and password to complete your registration of Online Banking.

If you apply via our mobile app: You do not need to take any action to register for online banking as you will do this during the application on the app.

How do I log into online banking? What if I forget my password?

You can log in to your online banking via our website here. You can find this link on our website as “My Account” in the Menu. You can also log into your account via our mobile app which can be downloaded from the Apple App Store or Google Play Store

Website: If you log into online banking via the website, you will be asked to enter your username and password and then click on “Log In”. Please note, you don’t need to click on “Activate Online Banking” if you have already registered a username and password.

When you click on Log In you’ll be sent a security code. You will be sent a new security code each time you attempt to log in. If you provided a mobile number in your application, your security code will be sent to your mobile. If you did not provide a mobile number, then the security code will be sent to your email address. You will receive an email to your registered email address containing the security code which you need to enter in the next step.

After entering the security code you can access online banking.

If you forget your password, go the online banking log in page, click on “Forgot my Password” and enter your username and click on “Proceed”. You’ll receive the instruction to reset your password on your registered email address.

App: To access your account via our mobile app, please firstly ensure you download the OakNorth app from your relevant app store (Apple App Store or Google Play Store). You can then simply select ‘I already have an account’ in the app and enter your username and password. You’ll then be sent a security code. You will be sent a new security code each time you attempt to log in. This will be sent to the mobile number provided in your application. If you forget your username or password, click on either ‘Forgotten username’ or ‘Forgotten password’ and follow the instructions to reset. You’ll receive the instruction to reset your password on your registered email address.

Am I eligible for a personal savings account?

Do you offer joint accounts?

Yes, joint accounts are available for up to two applicants through our website. Joint accounts are available for personal savings accounts only and exclude ISAs.

To open a joint account please apply online through our website. This feature is currently not present in our mobile app.

How do I apply for an account?

What do I need to open a Personal Savings Account?

To open a savings account, you will require the following information:

A valid email address and telephone number.
Details of your main bank account from which you will make your deposit.
Your address details.
For Cash ISA customers, your National Insurance number and if transferring funds from another ISA provider(s), the details of the existing ISA account(s).

Is my money protected?

Do you have any branches?

What are your opening hours?

We are open Monday to Friday from 9am to 5pm. If you have any queries please email businessdesk@oaknorth.co.uk

How can I transfer money to my new account and start saving?

All deposits will be processed no later than one business day from when we receive your funds.

OakNorth Bank plc, 6th Floor, Ship Canal House, 98 King Street, Manchester, M2 4WU

How can I register for online banking?

If you apply via our mobile app: You do not need to take any action to register for online banking as you will do this during the application on the app.

How do I log into online banking? What if I forget my password?

After entering the security code you can access online banking.

Do you have any branches?

What are your opening hours?

We are open Monday to Friday from 9am to 5pm. If you have any queries please email businessdesk@oaknorth.co.uk

Are you a UK based bank?

Yes. We are a UK based bank with offices in London and Manchester.

Are you part of another organisation/banking group?

No. We are not a member or subsidiary of any other organisation or banking group.

Are you fully authorized and regulated?

Yes. OakNorth is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the PRA. You can confirm the full status of OakNorth on the Financial Services Register

Do you accept Text Relay calls?

Yes, if you have any difficulty with hearing or speech, we can accept calls from you when you use the Next Generation Text (NGT) Service. Please visit NGT by clicking here to see all the ways you can use this service

Do you offer accounts for businesses, corporates, charities, or other types of organisation?

Yes, we offer Fixed Term Business Savings accounts for UK Limited Companies and UK Limited Liability Partnerships through our website. Business deposit accounts are not available through our mobile app.

Am I eligible for a personal savings account?

When will my balance on the online portal reflect my recent transaction?

All deposits will be processed within 1 business day of when we receive your funds.

Any withdrawals or deposits will show on your balance as soon as the funds have been processed. This will then be shown as a transaction in Online Banking or in our mobile app at 2:00am on the day following the withdrawal or deposit.

Do you offer joint accounts?

Yes, joint accounts are available for up to two applicants through our website. Joint accounts are available for personal savings accounts only and exclude ISAs.

To open a joint account please apply online through our website. This feature is currently not present in our mobile app.

How do I apply for an account?

How can I close my Easy Access or Notice Account?

In order to close your account with OakNorth, please email your request to businessdesk@oaknorth.co.uk

What happens once my Fixed Term Savings Account matures?

We’ll act as per the instructions received from you before the maturity date. If you do not indicate to us what you would like us to do with your funds by the maturity date, or if we are unable to follow your instructions to transfer the funds (for example, because your nominated account has been closed or because your instructions would cause us to contravene any regulatory requirements), your funds will be transferred automatically to an Easy Access account.

What happens to my funds if I miss the maturity date and haven’t given any instructions?

If you do not indicate to us what you would like us to do with your funds by the maturity date, or if we are unable to follow your instructions to transfer the funds (for example, because your nominated account has been closed or because your instructions would cause us to contravene any regulatory requirements), your funds will be transferred automatically to an Easy Access account.

Why haven’t you sent my funds back after maturity?

Can I withdraw my funds before maturity from my Fixed Term Savings account due to some urgent circumstances?

You cannot close or make withdrawals from the Account at any time between the date your Fixed Term Savings Account is funded and the 14-day cooling-off period has passed, and the date when the account matures, unless there are exceptional circumstances.

If you are diagnosed with a terminal illness, you are made bankrupt or another exceptional circumstance arises, we may agree to close your Account before it reaches maturity. In such circumstances, you will need to contact us in writing and we will consider each case individually.

If we do agree to cancel the Agreement prior to the date of maturity, we will pay the principal and interest accrued up to the day of closure.

Can I reinvest a partial amount from matured funds or do I need reinvest the full amount and interest?

Yes, you can reinvest a partial amount from the matured funds. One of the options that you will have at the time of maturity is to reinvest a portion of the principal in another available deposit product with us and have the remainder of the principal and interest paid in the nominated UK bank account you used to fund your Account.

Do you offer partial liquidation of a Fixed Term Savings Account that was created as an emergency fund?

No, we do not allow partial liquidations of Fixed Term Savings.

Can I reinvest my maturing product through the online portal?

Yes, you can submit your maturity instructions in Online Banking here or through our mobile app which you can download on both Google Play and Apple App Store.

We will let you know by email 30 days prior to your maturity date with your options at maturity. In addition, as an existing customer, OakNorth will ensure that if you choose to reinvest, you’ll receive the highest rate of interest available for each product in the 30 day period before your maturity date.

How do you calculate and when do you pay interest?

Fixed Term Deposit Account Interest is calculated daily from the day of your first payment and paid gross in full on the maturity date of your account. The interest you are quoted is the AER (Annual Equivalent Rate) which illustrates what the interest rate would be if interest was paid and compounded once a year.
Easy Access Deposit Account Interest is calculated on the minimum daily balance and applied to the account on the first day of every subsequent month. The interest you are quoted is the AER (Annual Equivalent Rate) which illustrates what the interest rate would be if interest was paid and compounded once a year.
Notice Deposit Account Interest is calculated on the minimum daily balance and applied to the account on the first day of every subsequent month. If a withdrawal request has been made, interest will be calculated on the total amount until, but not including, the day of the withdrawal.
Fixed Rate Cash ISA The term of the account and this interest accrual will start on the business day that we receive your first funding. Any subsequent funding will add to the total balance while any withdrawal will subtract from the total balance. Interest is calculated on the minimum daily balance and applied to the account on the first day of every subsequent month. Please note if you withdraw funds prior to the maturity date of your Fixed Rate Cash ISA: the money withdrawn will lose its tax-free wrapper; you will not be able to replace the money withdrawn and count it towards your ISA allowance for the current tax year; and you will be penalised with a loss of interest as shown below.
- 12 Months – 90 days of interest on the amount withdrawn
- 24 Months – 180 days of interest on the amount withdrawn
- 36 Months – 270 days of interest on the amount withdrawn
Easy Access Cash ISA The term of the account and this interest accrual will start on the business day that we receive your first funding. Any subsequent funding will add to the total balance while any withdrawal will subtract from the total balance. Interest will be calculated daily on the minimum daily balance, and applied to the account on monthly. Interest is calculated on the minimum daily balance and applied to the account on the first day of every subsequent month. If a withdrawal request has been made, interest will be calculated on the total amount held until, but not including, the day of the withdrawal.

How do I inform you of changes to my name or address?

In order to update your address held with OakNorth, or make changes to your name, please contact us via email at businessdesk@oaknorth.co.uk

How do I view my balance?

To view your balance, log in to your online banking here or via our mobile app. On the home page you can see the balance of all your accounts.

How can I obtain a tax statement?

You can obtain/download a statement of your account from your Online Banking on our website at any time. This feature is not currently available in our mobile app.

Where can I find my account number?

To view the account number of your accounts, you can do this via our website or via our mobile app. You can log in to your Online Banking on our website here. On the home page you will see athe Account Number (or Deposit Number) listed against each of your accounts.

How can I see the interest rate of my accounts?

To view the interest rate of your accounts, you can do this via our website or via our mobile app. You can log in to your online banking on our website here. On the home page you can see the interest rate listed against each of your accounts. You can also access this and other account information by logging into our mobile app.

How can I transfer funds in or out of my Easy Access or Notice account?

You can make withdrawals to your nominated account or transfers to any other Personal Savings accounts you hold with us that allow deposits. You can withdraw funds through your online banking or via our mobile app.

Withdrawals received before 12:00am will be sent back to your nominated bank account on the following working day. Withdrawals received after 12:00am will be sent back to your nominated bank account within 2 business days. You can also trigger withdrawal requests via email. In case of Notice Accounts, you must give notice and wait the full notice period, as per the type of account opened, before the funds are sent back into your nominated bank account.

You can transfer in funds to your OakNorth account via your Nominated account at any time. There is no limitation on the number of deposits made into your account. The account can continue to receive deposits up to the maximum principal account balance.

What type of payments do you accept? Do you accept CHAPS?

We can accept the following types of payment to fund an OakNorth account:

Faster Payments Bank Transfer
CHAPS Bank Transfer (OakNorth is unable to reimburse any CHAPS payment charges)
BACs Bank Transfer
Personal Cheque
Banker’s Draft

We will email you detailed funding instructions if your account is approved. Please follow the specific instructions for your selected payment method to ensure we can accept your payment.

What is a nominated account?

A nominated account is a UK bank account which you nominate when opening an account.

The nominated account must be a UK bank account in your name. For a joint application, the nominated account must be in at least one of the account holder’s names.
Your nominated account will be used for all deposits into and withdrawals from your account with us. When you open your account with us, you must provide us with the sort code and account number of your nominated account.

What sort code and account reference do I need to use to pay money into my account?

Once your application is approved, you will receive an email with the account number and sort code you need to deposit funds into your account. You must send the payment from your nominated bank account which you will be asked to specify during your online application.

What do I need to open a Personal Savings Account?

To open a savings account, you will require the following information:

A valid email address and telephone number.
Details of your main bank account from which you will make your deposit.
Your address details.
For Cash ISA customers, your National Insurance number and if transferring funds from another ISA provider(s), the details of the existing ISA account(s).

Can I apply for an account over the phone, by post or in a branch?

No. We only accept applications online through our website or via our mobile app.

How does a joint account work?

You can have up to 2 account holders per joint account. You both have equal share of the money in the account and you are both jointly liable for the account. We will usually act on a sole instruction from either of you unless you advise us of a dispute on the Account. To advise us of a dispute on the Account, please write to us at businessdesk@oaknorth.co.uk. In the event of any conﬂicting instructions from joint account holders, we may refuse to carry out and/or suspend transactions until both of you have clariﬁed the instructions. For further details please refer to the product specific and General Terms and Conditions.

Can I open an account through Power of Attorney?

Yes. In order to open an account under Power of Attorney or a Deputyship Order, please email us at businessdesk@oaknorth.co.uk, and we will contact you to assist you with the opening of an account.

What account opening checks do you conduct?

As with all UK savings accounts, we check your identity and address before you open an account, usually by checking a number of electronic databases. In some cases we may ask you to send identification by post.

What POA & ID can I send for verification?

There may be occasions where we’ll need you to supply us with additional documentation as part of your application. This is to ensure your identity/deposits protected and to help us avoid issues such as fraud, identity theft and money laundering. Details of which documents we accept can be found here.

How do I verify my personal details?

We verify your personal details, including identity, address and bank account information through an online system immediately after you submit your application. In some cases, we may need additional documentation in order to proceed with your application like suitable proof of identification and/or address. Details of which documents we accept can be found here and how to get them certified can be found here.

What happens after I apply?

Once you have submitted your application:

If your application is successful, you will receive an email with the bank details you need to fund your new account.
If we need additional information from you to complete your application, you will be provided with details of what you need to send to us.
If your application is unsuccessful, you will be advised that we are unable to open an account for you at this time.

Do you send any paperwork (including certificates) during or after account opening?

No. All our communication (funding details, confirmation of funds received, account opening and closing details, etc.) is via email, not by post. We do not issue any certificates.

How do I trigger a withdrawal request from my OakNorth account?

Fixed Term Deposit Account: This is a Fixed Term Deposit account for a set period of time and our Fixed Term Deposit accounts do not allow for funds to be withdrawn during the term of the deposit. We will contact you before the account matures to inform you of the options available for your maturing funds. If we do not hear from you before your account maturity date, the total amount including interest will be automatically transferred to a variable rate Easy Access Deposit account with us.
Easy Access Deposit Account: The quickest and easiest way to withdraw funds is through your online account on our website or through our mobile app. Withdrawals received before 12:00am will be sent back to your nominated bank account on the following working day. Withdrawals received after 12:00am will be sent back to your nominated bank account within 2 business days. You can also trigger withdrawal requests over the phone.
Notice Deposit Account: The quickest and easiest way to withdraw funds is through your online account on our website or through our mobile app. The money will be sent back to your nominated bank account after the withdrawal notice period as per the type of account opened. If the payment date falls on a non-business day such as Saturday, Sunday or a Bank holiday, the money will be sent back to your nominated bank account within 2 business days. You can also trigger withdrawal requests over the phone.
Fixed Rate Cash ISA: The quickest and easiest way to withdraw funds is through your online account on our website or through our mobile app. If your withdrawal request is received on a business day, the money will be sent back to your nominated account on the following business day. If it is received on a non-business day such as Saturday, Sunday or a Bank holiday, the money will be sent back to your nominated account within 2 business days. You can also trigger withdrawal requests over the phone. Please note, if you would like to transfer your ISA out, you will need to contact your new ISA provider and instruct them to request a transfer from us. Also, if you withdraw funds prior to the maturity date of your Fixed Rate Cash ISA: the money withdrawn will lose its tax-free wrapper; you will not be able to replace the money withdrawn and count it towards your ISA allowance for the current tax year; and you will be penalised with a loss of interest as shown below.
- 12 Months – 90 days of interest on the amount withdrawn
- 24 Months – 180 days of interest on the amount withdrawn
- 36 Months – 270 days of interest on the amount withdrawn
Easy Access Cash ISA: The quickest and easiest way to withdraw funds is through your online account on our website or through our mobile app. If your withdrawal request is received on a business day, the money will be sent back to your nominated account on the following business day. If it is received on a non-business day such as Saturday, Sunday or a Bank holiday, the money will be sent back to your nominated account within 2 business days. You can also trigger withdrawal requests over the phone. Please note, if you would like to transfer your ISA out, you will need to contact your new ISA provider and instruct them to request a transfer from us.

Can I fund my OakNorth account with numerous transfers?

Fixed Term Deposit Account Yes, you can fund your account with multiple deposit payments within 14 calendar days from the day your account is approved. The first deposit must be a minimum of £1 and all funds must come from your nominated bank account. We cannot accept additional deposits into the same account during the term of the deposit.

Easy Access Deposit Account Yes. There is no limitation on the number of deposits made into your account. The account can continue to receive deposits up to the maximum principal account balance even if the product is withdrawn. We may withdraw a product at any time which means that the product will be closed to new deposit applications.

Notice Deposit Account Yes. There is no limitation on the number of deposits made into your account. The account can continue to receive deposits up to the maximum principal account balance even if the product is withdrawn. We may withdraw a product at any time which means that the product will be closed to new deposit applications.

Fixed Rate Cash ISA Yes. You can make as many new deposits as you like, and up to three Cash ISA transfers within 30 days of your account approval, up to the current tax year ISA allowance as set by HMRC. There is no limit on transfers in for Cash ISAs from previous years.

Easy Access Cash ISA Yes. There is no limitation on the number of deposits made into your account. The account can continue to receive deposits up to the maximum principal account balance even if the product is withdrawn. We may withdraw a product at any time which means that the product will be closed to new deposit applications.

Do you offer a cooling off period?

Fixed Term Deposit Account Yes. You have the right to cancel the Agreement and close your Account within 14 days from the date your Account is first funded without penalty or notice.

Easy Access Deposit Account Yes. You have the right to cancel the agreement and close your account within 14 calendar days from the date of your Account funding. You can exercise your right to cancel within this period by writing to us at:

OakNorth Bank plc
6th Floor, Ship Canal House
98 King Street
Manchester
M2 4WU

If you exercise your right to cancel, we will return any money you have deposited to your nominated account, and you will not receive any interest.

Notice Deposit Account Yes. You have the right to cancel the agreement and close your account within 14 calendar days from the date of your Account funding. You can exercise your right to cancel within this period by writing to us at: OakNorth Bank plc, 6th Floor, Ship Canal House,98 King Street, Manchester, M2 4WU If you exercise your right to cancel, we will return any money you have deposited to your nominated account, and you will not receive any interest or incur any penalties.

Fixed Rate Cash ISA Yes. You have the right to cancel the agreement and close your account within 14 calendar days from the date of your Account funding. You can exercise your right to cancel within this period by writing to us at: OakNorth Bank plc, 6th Floor, Ship Canal House,98 King Street, Manchester, M2 4WU. If you exercise your right to cancel, we will return any money you have deposited to your nominated account, and you will not receive any interest or incur any penalties.

Easy Access Cash ISA Yes. You have the right to cancel the agreement and close your account within 14 calendar days from the date of your Account funding. You can exercise your right to cancel within this period by writing to us at: OakNorth Bank plc, 6th Floor, Ship Canal House,98 King Street, Manchester, M2 4WU. If you exercise your right to cancel, we will return any money you have deposited to your nominated account, and you will not receive any interest.

Can I change my intended deposit amount and nominated account that I filled during the application?

Yes. In order to update any of these details please contact us by email at businessdesk@oaknorth.co.uk with your request.

What would happen to my money in the event of my death?

In case of a Sole account, if the account holder dies, the personal representative(s) of the deceased must notify us in writing and provide us with a Death Certificate, Grant of Probate, and other documents (which may need to be certified by a regulated entity) to close the Account. The Account will remain open and continue to accrue interest until it is closed. To view our deceased customer process in detail and understand the exact requirements please click here.

In case of Joint Account, if one of the joint account holders dies, once a death certificate is provided to us, the Account will transfer to the surviving account holder who may continue to operate the Account. The Account will be converted into a sole account and the maximum deposit for sole accounts, that is £500,000, will apply. Any funds above the maximum limit for a Sole account will be sent back to the nominated account. If there is no account holder who survives: a) we will freeze your Account and b) the money in your Account will normally be held by us until we receive the necessary documents from your estate.

How do you calculate and when do you pay interest?

Fixed Term Deposit Account Interest is calculated daily from the day of your first payment and paid gross in full on the maturity date of your account. The interest you are quoted is the AER (Annual Equivalent Rate) which illustrates what the interest rate would be if interest was paid and compounded once a year.

Easy Access Deposit Account Interest is calculated on the minimum daily balance and applied to the account on the first day of every subsequent month. The interest you are quoted is the AER (Annual Equivalent Rate) which illustrates what the interest rate would be if interest was paid and compounded once a year.

Notice Deposit Account Interest is calculated on the minimum daily balance and applied to the account on the first day of every subsequent month. If a withdrawal request has been made, interest will be calculated on the total amount until, but not including, the day of the withdrawal.

Fixed Rate Cash ISA The term of the account and this interest accrual will start on the business day that we receive your first funding. Any subsequent funding will add to the total balance while any withdrawal will subtract from the total balance. Interest is calculated on the minimum daily balance and applied to the account on the first day of every subsequent month. Please note if you withdraw funds prior to the maturity date of your Fixed Rate Cash ISA: the money withdrawn will lose its tax-free wrapper; you will not be able to replace the money withdrawn and count it towards your ISA allowance for the current tax year; and you will be penalised with a loss of interest as shown below.

12 Months – 90 days of interest on the amount withdrawn
24 Months – 180 days of interest on the amount withdrawn
36 Months – 270 days of interest on the amount withdrawn

Easy Access Cash ISA The term of the account and this interest accrual will start on the business day that we receive your first funding. Any subsequent funding will add to the total balance while any withdrawal will subtract from the total balance. Interest will be calculated daily on the minimum daily balance, and applied to the account on monthly. Interest is calculated on the minimum daily balance and applied to the account on the first day of every subsequent month. If a withdrawal request has been made, interest will be calculated on the total amount held until, but not including, the day of the withdrawal.

Do you allow early closure?

Fixed Term Deposit Account No early closures between the date your Account has been funded and the 14-day cooling-off period has passed, and the date when the product matures. However, we may at our discretion allow it in cases of hardship. There may be exceptional circumstances, due to events outside your control that you could not have reasonably foreseen when you opened the account, where we may allow your account to be closed early. Such events of hardship may include diagnosis of a terminal illness, bankruptcy, insolvency or sequestration. In such circumstances, you will need to contact us in writing and we will consider each case individually.

Easy Access Deposit Account There is no term for an Easy Access Deposit Account so you can cancel your application or close your account at any time.

Notice Deposit Account No. It is not possible to withdraw money from a Notice Deposit Account without waiting out the mandatory minimum notice period as per the type of account opened. However, we may at our discretion allow it in cases of hardship. There may be exceptional circumstances, due to events outside your control that you could not have reasonably foreseen when you opened the account, where we may allow your account to be closed early. Such events of hardship may include diagnosis of a terminal illness, bankruptcy, insolvency or sequestration. In such circumstances, you will need to contact us in writing and we will consider each case individually.

Fixed Rate Cash ISA Yes. Your money can be returned to your nominated account or transferred to another ISA provider. Please note, if you would like to transfer your ISA out, you will need to contact your new ISA provider and instruct them to request a transfer from us. Also, if you withdraw funds prior to the maturity date of your Fixed Rate Cash ISA: the money withdrawn will lose its tax-free wrapper; you will not be able to replace the money withdrawn and count it towards your ISA allowance for the current tax year; and you will be penalised with a loss of interest as shown below.

12 Months – 90 days of interest on the amount withdrawn
24 Months – 180 days of interest on the amount withdrawn
36 Months – 270 days of interest on the amount withdrawn

Easy Access Cash ISA Yes. Your money can be returned to your nominated account or transferred to another ISA provider at any time. Please note, if you would like to transfer your ISA out, you will need to contact your new ISA provider and instruct them to request a transfer from us. The interest you receive will be calculated on the total balance until, but not including, the day of the withdrawal.

Can I withdraw funds from my OakNorth account at any time?

Fixed Term Deposit Account No. This is a Fixed Term Deposit Account for a set period of time and our Fixed Term Deposit Accounts do not allow for funds to be withdrawn during the term of the deposit. We will contact you before the account matures to inform you of the options available for your maturing funds.

Easy Access Deposit Account Yes. There is no term for an Easy Access Deposit Account and no limitation on the number of withdrawals, although there is a minimum withdrawal amount of £1. No notice of withdrawal is required and withdrawal requests can be made at any time. The funds will be credited back into your nominated account the next business day.

Notice Deposit Account Yes, but subject to giving us notice. There are no limitations on the number of withdrawals. There is a minimum withdrawal amount of £1. You must give notice and wait during the notice period, as per the type of account opened, before the funds are sent back into your nominated bank account.

12 Months – 90 days of interest on the amount withdrawn
24 Months – 180 days of interest on the amount withdrawn
36 Months – 270 days of interest on the amount withdrawn

When will I receive my withdrawn funds?

Easy Access Account: If your withdrawal request is received on a business day, the money will be sent back to your nominated account on the following business day. If it is received on a non-business day such as a Saturday, Sunday or a Bank holiday, the money will be sent back to your nominated account within 2 business days.

Notice Account: If your withdrawal request is received and your notice period is completed, the money will be sent back to your nominated account on the day your Notice periods ends.

Cash ISAs: Your withdrawal request is received on a business day, the money will be sent back to your nominated account on the following business day. If it is received on a non-business day such as a Saturday, Sunday or a Bank holiday, the money will be sent back to your nominated account within 2 business days.

How long do I have to fund my account?

If your application to open an Account is approved, there will be a maximum period of 14 calendar days (30 calendar days in case of Cash ISAs) to fund your Account from the date of approval. If the Account is not funded within 14 days, it will be closed.

Can I fund my OakNorth account via cheque? What should I put as reference?

You can fund your new account by cheque as long as it is drawn on the nominated bank account specified in your online application. Any cheques should be made payable to OakNorth Bank plc and should include your full name and OakNorth account number on the reverse. Cheques must be sent to:

OakNorth Bank plc, 6^thFloor, Ship Canal House, 98 King Street, Manchester M2 4WU.

How long does it take my account to fund?/ How quickly will the funds show in my account and when will I start to earn interest?

All deposits will be processed no later than one business day from when we receive your funds.

For Easy Access and Notice Account, interest will begin accruing on the minimum daily balance no later than one business day from when we receive your funds. For Fixed Term Deposit Accounts, Interest will be calculated daily from the day of your first payment and Interest will be calculated based on the end of day balance of your account.

If you are funding your OakNorth account for the first time, we will need to process your payment. We will email you a link to register for Online Banking after we have received your payment. When you register, you will be able to see the funds in your account.

How can I transfer money to my new account and start saving?

All deposits will be processed no later than one business day from when we receive your funds.

OakNorth Bank plc, 6th Floor, Ship Canal House, 98 King Street, Manchester, M2 4WU

Will I be notified once my funds are received at your end?

You will receive an automatic email confirmation when your first payment is received. Any additional deposits can be viewed online.

How much can I deposit and how many accounts can I open?

Fixed Term Deposit Account: You can apply for an unlimited number of accounts as long as the minimum balance per account is at least £1; for a sole account the maximum does not exceed £500,000; and the total amount you have deposited with us at any one time does not exceed £500,000 across all OakNorth accounts (including Easy Access Accounts, Notice Accounts, Cash ISAs). For a joint account this means that the maximum amount allowed to be held would be £1,000,000 i.e. £500,000 per account holder across all OakNorth accounts.
Easy Access Deposit Accounts: You can apply for an unlimited number of accounts. The minimum account opening balance is £1 and for a sole account you can deposit up to a maximum of £500,000. The total amount that you can deposit with OakNorth at any one time cannot exceed £500,000 across all OakNorth accounts (including Fixed Term Accounts, Notice Accounts, Cash ISAs). For a joint account this means that the maximum amount allowed to be held would be £1,000,000 i.e. £500,000 per account holder across all OakNorth accounts.
Notice Deposit Account: You can apply for an unlimited number of accounts. The minimum account opening balance is £1 and for a sole account you can deposit up to a maximum of £500,000. The total amount that you can deposit with OakNorth at any one time cannot exceed £500,000 across all OakNorth accounts (including Fixed Term, Easy Access Deposit Accounts and Cash ISAs). For a joint account this means that the maximum amount allowed to be held would be £1,000,000 i.e. £500,000 per Account holder across all OakNorth accounts.
Fixed Rate Cash ISA: There are four types of ISAs: Cash ISAs, Stocks and Shares ISAs, Innovative Finance ISAs, and Lifetime ISAs. The maximum amount that you will be allowed to invest across all types of ISAs, with us or any other provider, is the current tax year’s ISA allowance of £20,000 according to HMRC guidelines. You may only invest in one of each type of ISA within the tax year. There is no limit on transfers in for Cash ISAs from previous years. Please note, , ISA transfers can only be submitted through our website.
Easy Access Cash ISA: There are four types of ISAs: Cash ISAs, Stocks and Shares ISAs, Innovative Finance ISAs, and Lifetime ISAs. The maximum amount that you will be allowed to invest across all types of ISAs, with us or any other provider, is the current tax year’s ISA allowance of £20,000 according to HMRC guidelines. You may only invest in one of each type of ISA within the tax year. There is no limit on transfers in for Cash ISAs from previous years. Please note, , ISA transfers can only be submitted through our website.

What happens if I open numerous accounts with OakNorth?

If you open more than one account with OakNorth, every consecutive account will also have a secondary 10-digit account reference that will be quoted in all communications.

Are there any charges for transfers?

There are no charges for any withdrawals or deposits relating to Easy Access and Notice Accounts.

There are penalties associated with withdrawals relating to Fixed Rate ISA accounts as per below:

12 Months – 90 days of interest on the amount withdrawn
24 Months – 180 days of interest on the amount withdrawn
36 Months – 270 days of interest on the amount withdrawn

How can I close my Fixed Term Deposit Account?

The Agreement has a fixed term depending on the product selected by you. You cannot close your Account at any time between the date your Account is funded and the 14-day cooling-off period has passed, and the date when the product matures, unless there are exceptional circumstances. Please refer to our Terms and Conditions for more details.

What happens in the unfortunate event that I pass away?

To view our deceased customer process in detail and understand the exact requirements please click here.

How can I apply for a new product through the online portal as an existing customer?

To apply for a new product as an existing customer, you can do so via our website and our mobile app.

Website: Please visit our website and click on “Apply Now” on the product you wish to apply for. On the application for the new account make sure to mark “Y” when asked if you are an existing customer of OakNorth.

App: To open a new account via the app,you will need to log into the app. You can then apply for a new account by selecting “Create a new account”.

Am I eligible for a personal savings account?

Do you offer joint accounts?

Yes, joint accounts are available for up to two applicants through our website. Joint accounts are available for personal savings accounts only and exclude ISAs.

To open a joint account please apply online through our website. This feature is currently not present in our mobile app.

How do I apply for an account?

What is a nominated account?

A nominated account is a UK bank account which you nominate when opening an account.

The nominated account must be a UK bank account in your name. For a joint application, the nominated account must be in at least one of the account holder’s names.
Your nominated account will be used for all deposits into and withdrawals from your account with us. When you open your account with us, you must provide us with the sort code and account number of your nominated account.

What sort code and account reference do I need to use to pay money into my account?

What do I need to open a Personal Savings Account?

To open a savings account, you will require the following information:

A valid email address and telephone number.
Details of your main bank account from which you will make your deposit.
Your address details.
For Cash ISA customers, your National Insurance number and if transferring funds from another ISA provider(s), the details of the existing ISA account(s).

Can I apply for an account over the phone, by post or in a branch?

No. We only accept applications online through our website or via our mobile app.

How does a joint account work?

Can I open an account through Power of Attorney?

Yes. In order to open an account under Power of Attorney or a Deputyship Order, please email us at businessdesk@oaknorth.co.uk, and we will contact you to assist you with the opening of an account.

What account opening checks do you conduct?

What POA & ID can I send for verification?

How do I verify my personal details?

What happens after I apply?

Once you have submitted your application:

If your application is successful, you will receive an email with the bank details you need to fund your new account.
If we need additional information from you to complete your application, you will be provided with details of what you need to send to us.
If your application is unsuccessful, you will be advised that we are unable to open an account for you at this time.

Do you send any paperwork (including certificates) during or after account opening?

No. All our communication (funding details, confirmation of funds received, account opening and closing details, etc.) is via email, not by post. We do not issue any certificates.

Can I fund my OakNorth account with numerous transfers?

Do you offer a cooling off period?

Fixed Term Deposit Account Yes. You have the right to cancel the Agreement and close your Account within 14 days from the date your Account is first funded without penalty or notice.

OakNorth Bank plc
6th Floor, Ship Canal House
98 King Street
Manchester
M2 4WU

If you exercise your right to cancel, we will return any money you have deposited to your nominated account, and you will not receive any interest.

Can I change my intended deposit amount and nominated account that I filled during the application?

Yes. In order to update any of these details please contact us by email at businessdesk@oaknorth.co.uk with your request.

How long do I have to fund my account?

Can I fund my OakNorth account via cheque? What should I put as reference?

OakNorth Bank plc, 6^thFloor, Ship Canal House, 98 King Street, Manchester M2 4WU.

How long does it take my account to fund?/ How quickly will the funds show in my account and when will I start to earn interest?

All deposits will be processed no later than one business day from when we receive your funds.

How can I transfer money to my new account and start saving?

All deposits will be processed no later than one business day from when we receive your funds.

OakNorth Bank plc, 6th Floor, Ship Canal House, 98 King Street, Manchester, M2 4WU

Will I be notified once my funds are received at your end?

You will receive an automatic email confirmation when your first payment is received. Any additional deposits can be viewed online.

How much can I deposit and how many accounts can I open?

Fixed Term Deposit Account: You can apply for an unlimited number of accounts as long as the minimum balance per account is at least £1; for a sole account the maximum does not exceed £500,000; and the total amount you have deposited with us at any one time does not exceed £500,000 across all OakNorth accounts (including Easy Access Accounts, Notice Accounts, Cash ISAs). For a joint account this means that the maximum amount allowed to be held would be £1,000,000 i.e. £500,000 per account holder across all OakNorth accounts.
Easy Access Deposit Accounts: You can apply for an unlimited number of accounts. The minimum account opening balance is £1 and for a sole account you can deposit up to a maximum of £500,000. The total amount that you can deposit with OakNorth at any one time cannot exceed £500,000 across all OakNorth accounts (including Fixed Term Accounts, Notice Accounts, Cash ISAs). For a joint account this means that the maximum amount allowed to be held would be £1,000,000 i.e. £500,000 per account holder across all OakNorth accounts.
Notice Deposit Account: You can apply for an unlimited number of accounts. The minimum account opening balance is £1 and for a sole account you can deposit up to a maximum of £500,000. The total amount that you can deposit with OakNorth at any one time cannot exceed £500,000 across all OakNorth accounts (including Fixed Term, Easy Access Deposit Accounts and Cash ISAs). For a joint account this means that the maximum amount allowed to be held would be £1,000,000 i.e. £500,000 per Account holder across all OakNorth accounts.
Fixed Rate Cash ISA: There are four types of ISAs: Cash ISAs, Stocks and Shares ISAs, Innovative Finance ISAs, and Lifetime ISAs. The maximum amount that you will be allowed to invest across all types of ISAs, with us or any other provider, is the current tax year’s ISA allowance of £20,000 according to HMRC guidelines. You may only invest in one of each type of ISA within the tax year. There is no limit on transfers in for Cash ISAs from previous years. Please note, , ISA transfers can only be submitted through our website.
Easy Access Cash ISA: There are four types of ISAs: Cash ISAs, Stocks and Shares ISAs, Innovative Finance ISAs, and Lifetime ISAs. The maximum amount that you will be allowed to invest across all types of ISAs, with us or any other provider, is the current tax year’s ISA allowance of £20,000 according to HMRC guidelines. You may only invest in one of each type of ISA within the tax year. There is no limit on transfers in for Cash ISAs from previous years. Please note, , ISA transfers can only be submitted through our website.

What happens if I open numerous accounts with OakNorth?

If you open more than one account with OakNorth, every consecutive account will also have a secondary 10-digit account reference that will be quoted in all communications.

How can I apply for a new product through the online portal as an existing customer?

To apply for a new product as an existing customer, you can do so via our website and our mobile app.

App: To open a new account via the app,you will need to log into the app. You can then apply for a new account by selecting “Create a new account”.

How can I transfer funds in or out of my Easy Access or Notice account?

What type of payments do you accept? Do you accept CHAPS?

We can accept the following types of payment to fund an OakNorth account:

Faster Payments Bank Transfer
CHAPS Bank Transfer (OakNorth is unable to reimburse any CHAPS payment charges)
BACs Bank Transfer
Personal Cheque
Banker’s Draft

We will email you detailed funding instructions if your account is approved. Please follow the specific instructions for your selected payment method to ensure we can accept your payment.

What is a nominated account?

A nominated account is a UK bank account which you nominate when opening an account.

The nominated account must be a UK bank account in your name. For a joint application, the nominated account must be in at least one of the account holder’s names.
Your nominated account will be used for all deposits into and withdrawals from your account with us. When you open your account with us, you must provide us with the sort code and account number of your nominated account.

What sort code and account reference do I need to use to pay money into my account?

How do I trigger a withdrawal request from my OakNorth account?

Fixed Term Deposit Account: This is a Fixed Term Deposit account for a set period of time and our Fixed Term Deposit accounts do not allow for funds to be withdrawn during the term of the deposit. We will contact you before the account matures to inform you of the options available for your maturing funds. If we do not hear from you before your account maturity date, the total amount including interest will be automatically transferred to a variable rate Easy Access Deposit account with us.
Easy Access Deposit Account: The quickest and easiest way to withdraw funds is through your online account on our website or through our mobile app. Withdrawals received before 12:00am will be sent back to your nominated bank account on the following working day. Withdrawals received after 12:00am will be sent back to your nominated bank account within 2 business days. You can also trigger withdrawal requests over the phone.
Notice Deposit Account: The quickest and easiest way to withdraw funds is through your online account on our website or through our mobile app. The money will be sent back to your nominated bank account after the withdrawal notice period as per the type of account opened. If the payment date falls on a non-business day such as Saturday, Sunday or a Bank holiday, the money will be sent back to your nominated bank account within 2 business days. You can also trigger withdrawal requests over the phone.
Fixed Rate Cash ISA: The quickest and easiest way to withdraw funds is through your online account on our website or through our mobile app. If your withdrawal request is received on a business day, the money will be sent back to your nominated account on the following business day. If it is received on a non-business day such as Saturday, Sunday or a Bank holiday, the money will be sent back to your nominated account within 2 business days. You can also trigger withdrawal requests over the phone. Please note, if you would like to transfer your ISA out, you will need to contact your new ISA provider and instruct them to request a transfer from us. Also, if you withdraw funds prior to the maturity date of your Fixed Rate Cash ISA: the money withdrawn will lose its tax-free wrapper; you will not be able to replace the money withdrawn and count it towards your ISA allowance for the current tax year; and you will be penalised with a loss of interest as shown below.
- 12 Months – 90 days of interest on the amount withdrawn
- 24 Months – 180 days of interest on the amount withdrawn
- 36 Months – 270 days of interest on the amount withdrawn
Easy Access Cash ISA: The quickest and easiest way to withdraw funds is through your online account on our website or through our mobile app. If your withdrawal request is received on a business day, the money will be sent back to your nominated account on the following business day. If it is received on a non-business day such as Saturday, Sunday or a Bank holiday, the money will be sent back to your nominated account within 2 business days. You can also trigger withdrawal requests over the phone. Please note, if you would like to transfer your ISA out, you will need to contact your new ISA provider and instruct them to request a transfer from us.

Can I withdraw funds from my OakNorth account at any time?

12 Months – 90 days of interest on the amount withdrawn
24 Months – 180 days of interest on the amount withdrawn
36 Months – 270 days of interest on the amount withdrawn

When will I receive my withdrawn funds?

Notice Account: If your withdrawal request is received and your notice period is completed, the money will be sent back to your nominated account on the day your Notice periods ends.

Are there any charges for transfers?

There are no charges for any withdrawals or deposits relating to Easy Access and Notice Accounts.

There are penalties associated with withdrawals relating to Fixed Rate ISA accounts as per below:

12 Months – 90 days of interest on the amount withdrawn
24 Months – 180 days of interest on the amount withdrawn
36 Months – 270 days of interest on the amount withdrawn

What happens once my Fixed Term Savings Account matures?

What happens to my funds if I miss the maturity date and haven’t given any instructions?

Why haven’t you sent my funds back after maturity?

Can I withdraw my funds before maturity from my Fixed Term Savings account due to some urgent circumstances?

If we do agree to cancel the Agreement prior to the date of maturity, we will pay the principal and interest accrued up to the day of closure.

Can I reinvest a partial amount from matured funds or do I need reinvest the full amount and interest?

Can I reinvest my maturing product through the online portal?

Yes, you can submit your maturity instructions in Online Banking here or through our mobile app which you can download on both Google Play and Apple App Store.

When will my balance on the online portal reflect my recent transaction?

All deposits will be processed within 1 business day of when we receive your funds.

How do you calculate and when do you pay interest?

Fixed Term Deposit Account Interest is calculated daily from the day of your first payment and paid gross in full on the maturity date of your account. The interest you are quoted is the AER (Annual Equivalent Rate) which illustrates what the interest rate would be if interest was paid and compounded once a year.
Easy Access Deposit Account Interest is calculated on the minimum daily balance and applied to the account on the first day of every subsequent month. The interest you are quoted is the AER (Annual Equivalent Rate) which illustrates what the interest rate would be if interest was paid and compounded once a year.
Notice Deposit Account Interest is calculated on the minimum daily balance and applied to the account on the first day of every subsequent month. If a withdrawal request has been made, interest will be calculated on the total amount until, but not including, the day of the withdrawal.
Fixed Rate Cash ISA The term of the account and this interest accrual will start on the business day that we receive your first funding. Any subsequent funding will add to the total balance while any withdrawal will subtract from the total balance. Interest is calculated on the minimum daily balance and applied to the account on the first day of every subsequent month. Please note if you withdraw funds prior to the maturity date of your Fixed Rate Cash ISA: the money withdrawn will lose its tax-free wrapper; you will not be able to replace the money withdrawn and count it towards your ISA allowance for the current tax year; and you will be penalised with a loss of interest as shown below.
- 12 Months – 90 days of interest on the amount withdrawn
- 24 Months – 180 days of interest on the amount withdrawn
- 36 Months – 270 days of interest on the amount withdrawn
Easy Access Cash ISA The term of the account and this interest accrual will start on the business day that we receive your first funding. Any subsequent funding will add to the total balance while any withdrawal will subtract from the total balance. Interest will be calculated daily on the minimum daily balance, and applied to the account on monthly. Interest is calculated on the minimum daily balance and applied to the account on the first day of every subsequent month. If a withdrawal request has been made, interest will be calculated on the total amount held until, but not including, the day of the withdrawal.

How do I inform you of changes to my name or address?

In order to update your address held with OakNorth, or make changes to your name, please contact us via email at businessdesk@oaknorth.co.uk

How do I view my balance?

To view your balance, log in to your online banking here or via our mobile app. On the home page you can see the balance of all your accounts.

How can I obtain a tax statement?

You can obtain/download a statement of your account from your Online Banking on our website at any time. This feature is not currently available in our mobile app.

Where can I find my account number?

How can I see the interest rate of my accounts?

What would happen to my money in the event of my death?

How can I close my Easy Access or Notice Account?

In order to close your account with OakNorth, please email your request to businessdesk@oaknorth.co.uk

Do you offer partial liquidation of a Fixed Term Savings Account that was created as an emergency fund?

No, we do not allow partial liquidations of Fixed Term Savings.

Do you allow early closure?

Easy Access Deposit Account There is no term for an Easy Access Deposit Account so you can cancel your application or close your account at any time.

12 Months – 90 days of interest on the amount withdrawn
24 Months – 180 days of interest on the amount withdrawn
36 Months – 270 days of interest on the amount withdrawn

How can I close my Fixed Term Deposit Account?

Do you offer online access to my account?

Yes. Once your account is funded and activated, and if you applied for an account via our website, you will receive an email asking you to register for an online account where you can view and manage all your active OakNorth accounts.

If you applied for an account via our mobile app, you simply need to enter the username and password which you entered during your application to see your account information (i.e. there is no need to register for an online account as this is done during your application process).

Can I view my balance online?

Yes. To view your balance, you can log in to your online banking here on our website. On the home page you can see the balance of all your accounts. If you would like to view your account via our mobile app, please firstly ensure you download the OakNorth app from your relevant app store (Apple App Store or Google Play Store). Then, select “I already have an account” and enter your username and password to view your account information.

When will my balance on the online portal reflect my recent transaction?

All deposits will be processed within 1 business day of when we receive your funds.

Can I obtain a tax statement via online banking?

Yes. You can obtain/download a statement of your account from your Online Banking on our website at any time. This feature is not currently available in our mobile app.

How can I reset my password online?

Website: On the online banking log in page, click on “Forgot my Password” and enter your username and click on “Proceed”. You’ll receive the instruction to reset your password on your registered email address.

App: If you forget your username or password, click on either ‘Forgotten username’ or ‘Forgotten password’ and follow the instructions to reset. You’ll receive the instruction to reset your password to your registered email address.

I haven’t received my security code for log in. What shall I do?

If you do not get the security code kindly wait for a minute. Please do not click on “Resend Security Code”.
In case you have still not received the security code, please click on “Resend Security Code” only once.
If you have clicked on it multiple times please ensure that you use the latest code that you receive.

How can I reinvest my maturing product through the online portal?

Yes, you can submit your maturity instructions in Online Banking here or through our mobile app which you can download on both Google Play and Apple App Store.

How can I register for online banking?

If you apply via our mobile app: You do not need to take any action to register for online banking as you will do this during the application on the app.

Can I find my account number by logging into online banking?

Yes. To view the account number of your accounts, you can do this via our website or via our mobile app. You can log in to your online banking on our website here. On the home page you can see an Account Number (or Deposit Number) listed against each of your accounts.

You can also view account number(s) when you have logged into our mobile app.

How do I log into online banking? What if I forget my password?

After entering the security code you can access online banking.

How can I apply for a new product through the online portal as an existing customer?

To apply for a new product as an existing customer, you can do so via our website and our mobile app.

App: To open a new account via the app,you will need to log into the app. You can then apply for a new account by selecting “Create a new account”.

Can I see the interest rate of my accounts in the online portal?

Yes. To view the interest rate of your accounts, log in to your online banking here. On the home page you can see the interest rate listed against each of your accounts.

What is an ISA?

ISA stands for Individual Savings Account. The main difference between an ISA and any other savings account is that it offers tax-free interest payments, so you could get more for your money. There is a limit to how much money you can put into an ISA in each tax year, which is called the ‘ISA allowance’.

What are the different types of ISAs?

There are four types of ISAs: Cash ISAs, Stocks and Shares ISAs, Innovative Finance ISAs AND Lifetime ISAs. Currently we only offer Cash ISAs.

What ISAs does OakNorth offer?

OakNorth offers only Cash ISAs.

What’s the difference between a Cash ISA and a Stocks and Shares ISA?

A Cash ISA is effectively the same as a regular savings account, except returns aren’t subject to income tax. As such, it is risk-free, although your returns may not necessarily keep pace with inflation.

With a Stocks and Shares ISA, however, your money is invested in equities which are traded on the stock market, or collective investment plans which themselves invest in equities. The price of your investment can go up or down, so you may get back less than you paid in. OakNorth currently only provides Cash ISAs.

What is the minimum age to open a Cash ISA account with OakNorth?

18 years.

Do you offer Junior ISAs?

No, we currently do not offer Junior ISAs.

Do you offer joint ISAs?

No, you cannot open an ISA in a joint name. Every UK resident has their own ISA allowance – an amount that can be saved tax-free in cash accounts or invested shares or other assets.

Is the allowance for Stocks and Shares ISAs (or other types of ISAs) the same allowance as for Cash ISAs?

Everyone in the UK over 18 has an annual £20,000 ISA allowance (for the 2021/22 tax year ending 5 April 2022). You can choose to use all of this for a Cash ISA if you want, or you can split it between stocks & shares and any of the other types of ISA: Cash ISAs, Lifetime ISAs and Innovative Finance ISAs. OakNorth currently only provides Cash ISAs.

If I have an existing Stocks and Shares ISA, can I open a Cash ISA with you?

Yes. The maximum amount that you will be allowed to invest across all types of ISAs, with us or any other provider, is the current tax year’s ISA allowance according to HMRC guidelines. For the current 2021/22 tax year, the ISA allowance is £20,000.

What is this year’s allowance for Cash ISA?

For the 2021/22 tax year, the ISA allowance is £20,000.

What are the main tax benefits of ISAs?

The interest you earn through ISAs is NEVER taxed. And any interest you earn doesn’t count towards your personal savings allowance, so if you’ll earn a lot of interest, you can protect more of it in an ISA.

Can I open more than one ISA account in a tax year?

You can have multiple ISAs, but you can open only one cash ISA in each tax year. So, if you have opened a cash ISA since April 6, 2021, you cannot open another one until after April 5, 2022. Note, however, that transfers from previous years’ ISA funds don’t count.

Can I deposit into this tax year and next tax year at the same time?

Do you offer other types of ISAs i.e. Stocks and Shares/Lifetime ISAs?

No, we currently only provide Cash ISAs (Fixed Rate Cash ISAs)

Would I be eligible for the ISA allowance for the current tax year if I cancel my Cash ISA after the ISA deadline (i.e. in the next tax year) but within OakNorth’s cooling off period?

No. For example, If you open a Cash ISA on 28th March 2022 and cancel the ISA account within the cooling off period of 14 days (i.e. after 5th April 2022 but before 12th April 2022) then you will not be eligible for the £20,000 allowance for the 2021/22 tax year.

Would I be eligible for the 2021/22 ISA allowance if I apply for a Cash ISA at the end of the tax year and fund the intended amount after 5th April 2022?

No, the application received near the end of the tax year will only be regarded as opened in that tax year if we have accepted the application before the end of the tax year and your funds are deposited and the subscription is made before the end of the tax year.

How long do I have to fund the account in total?

Upon account approval of your Fixed Rate ISA, you will have 30 calendar days to fund your account via a new deposit and/or Cash ISA transfer before your account will expire and be closed. After this period, no further funding is permitted.

Is my nominated bank account my ISA account? Why have I been asked to provide a nominated bank account if I am only funding by transfer from another provider?

In the case of ISAs, the nominated account referred to during the application form is the account that withdrawals will be sent to. It is also the account that you will deposit new contributions to this tax year’s ISA allowance from (if you choose to). This account is separate to the ISA account you may transfer your accumulated ISA balance from.

When do I get a confirmation of the status of my ISA account?

Once your application is complete you will receive an email with the account number and sort code, and you can then deposit funds into your account. If you are just funding with an ISA transfer, we’ll email you to let you know if we require anything further. If you are topping up your ISA, you must send the payment from your nominated bank account which you will be asked to specify during your online application.

You will receive an email confirmation when your funds are received and your new OakNorth account is activated. The email will be sent in the evening on the day your new account is activated.

What happens at the end of the fixed term of my ISA?

Thirty (30) days before your account matures, we will send you an email asking if you want to:

Reinvest the full or partial balance in a new OakNorth Cash ISA. Any remaining balance will be transferred back to your nominated account.
Return your full original principal investment and interest earned back to your nominated account.
Transfer your ISA to another ISA provider

If we do not hear from you before the account maturity date, the total amount will be automatically transferred to an OakNorth Easy Access Cash ISA. See our Easy Access Cash ISA deposit account page for the current interest rate.

How do you calculate and when do you pay interest?

Fixed Rate ISA – The term of the account and this interest accrual will start no later than one day from when we receive your first funding. Any subsequent funding will add to the total balance while any withdrawal will subtract from the total balance. Interest is calculated on the minimum daily balance and applied to the account on the first day of every subsequent month. Please note if you withdraw funds before the maturity date of your Fixed Rate Cash ISA: the money withdrawn will lose its tax-free wrapper; you will not be able to replace the money withdrawn and count it towards your ISA allowance for the current tax year; and you will be penalised with a loss of interest as shown below.

12 Months- 90 days of interest on the amount withdrawn
24 Months- 180 days of interest on the amount withdrawn
36 Months- 270 days of interest on the amount withdrawn

Easy Access ISA – The term of the account and this interest accrual will start no later than one business day from when we receive your first funding. Any subsequent funding will add to the total balance while any withdrawal will subtract from the total balance. Interest is calculated on the minimum daily balance and applied to the account on the first day of every subsequent month. If a withdrawal request has been made, interest will be calculated on the total amount held until, but not including, the day of the withdrawal.

Can I open a Cash ISA account on behalf of someone else?

Only if you have Power of Attorney over their financial affairs.

If I open a Cash ISA account with OakNorth and then later change my mind can I cancel it?

You have the right to cancel the Agreement and close your Account within 14 calendar days from the date of your account funding.

What if I transferred the ISA from a different provider? Can I still cancel it (within the 14 day cancellation period)?

If the Cash ISA has been transferred in, the funds will be sent back to the previous provider. This cancellation will not count towards your Cash ISA subscription.

Will my other ISA provider charge me a fee to transfer my ISA?

Your existing ISA manager may make administration charges for the transfer, such as for supplying information. Unfortunately, we’re not able to refund any charges made by your existing provider or refund any interest and/or bonus you may lose by transferring.

You’ll need to check with your existing ISA provider. The same applies if you request a transfer out from an OakNorth Fixed Rate Cash ISA to another provider, where you will be charged a penalty if you transfer funds prior to the maturity date:

12 Months- 90 days of interest on the amount withdrawn
24 Months- 180 days of interest on the amount withdrawn
36 Months- 270 days of interest on the amount withdrawn

Do you accept transfers in/out for Cash ISAs?

Yes. You can transfer existing Cash ISAs that you hold with other providers into your OakNorth Cash ISA with a minimum transfer amount of £1,000.

We will contact your existing Cash ISA provider and arrange the transfer on your behalf. As per HMRC and industry guidelines: Transfers may take up to 15 business days If you hold a Cash ISA with another provider from the current tax year, you will have to transfer your entire balance including interest to your OakNorth Cash ISA as part of your application If you would like to transfer in your Cash ISAs from previous years, you can transfer all or part of your balance to your OakNorth Cash ISA.

These funds will not count towards your ISA allowance for the current tax year. To arrange a transfer in to your OakNorth Cash ISA account from your existing provider please submit an application for the OakNorth Cash ISA that you would like to open. You will be able to provide the details of the existing Cash ISA you would like to transfer to OakNorth within the application. Please note, ISA transfers can only be submitted through our website.

Can I transfer my stocks and shares ISA to my Cash ISA?

No, we can only accept funds transferred from a Cash ISA account.

How do I transfer my Cash ISA to another provider?

To ensure that you do not lose the tax benefits of your ISA, you must not close or withdraw funds from your account. To transfer funds between ISAs, you must contact the provider that you want to transfer the funds to. Your new provider will then contact your us provider to have the funds transferred for you.

Can I transfer my ISA to OakNorth from multiple different ISA providers?

Yes, you can transfer in up to three ISAs.

Can I deposit into an ISA and also transfer an ISA from another provider in the same tax year?

Yes

Can I transfer current and previous tax year subscriptions?

Yes

Can I transfer more than one ISA from other providers to OakNorth?

Yes, for Fixed Rate ISAs, this must be done within the 30-day funding period.

How long does an ISA transfer take?

It can take up to 15 business days from account approval or from the notice period or maturity date of your existing ISA.

How can I check on the progress on my ISA transfer?

If you have already funded your OakNorth ISA and registered for Online Banking, you can check your account balance online for any completed transfers from other ISA providers. However, if you are just transferring in, we will email you when we receive your funds.

Can I withdraw funds from my OakNorth ISA at any time?

Yes. You can withdraw at any time from your OakNorth Cash ISA.

Easy Access Cash ISA: There are no penalties if you withdraw funds. No notice of withdrawal is required and withdrawal requests can be made at any time. The funds will be credited back into your nominated account the next business day.
Fixed Rate ISA: You will be charged a penalty as per below:
- 12 Months- 90 days of interest on the amount withdrawn
- 24 Months- 180 days of interest on the amount withdrawn
- 36 Months- 270 days of interest on the amount withdrawn

How do I trigger a withdrawal request from my OakNorth ISA?

Fixed Rate ISA – The quickest and easiest way to withdraw funds is through your online account on our website or through our mobile app. If your withdrawal request is received on a business day, the money will be sent back to your nominated account on the following business day. If it is received on a non-business day such as Saturday, Sunday or a Bank holiday, the money will be sent back to your nominated account within 2 business days. You can also trigger withdrawal requests over the phone. Please note, if you would like to transfer your ISA out, you will need to contact your new ISA provider and instruct them to request a transfer from us. Also, if you withdraw funds prior to the maturity date of your Fixed Rate Cash ISA: the money withdrawn will lose its tax-free wrapper; you will not be able to replace the money withdrawn and count it towards your ISA allowance for the current tax year; and you will be penalised with a loss of interest as shown below.

12 Months- 90 days of interest on the amount withdrawn
24 Months- 180 days of interest on the amount withdrawn
36 Months- 270 days of interest on the amount withdrawn

Easy Access ISA – The quickest and easiest way to withdraw funds is through your online account on our website or through our mobile app. If your withdrawal request is received on a business day, the money will be sent back to your nominated account on the following business day. If it is received on a non-business day such as Saturday, Sunday or a Bank holiday, the money will be sent back to your nominated account within 2 business days. You can also trigger withdrawal requests over the phone. Please note, if you would like to transfer your ISA out, you will need to contact your new ISA provider and instruct them to request a transfer from us.

Are there any fees or penalties if I need access to the funds in my Cash ISA?

If you withdraw funds prior to the maturity date of your Fixed Rate Cash ISA, the money the money withdrawn will lose its tax-free wrapper; you will not be able to replace the money withdrawn and count it towards your ISA allowance for the current tax year; and you will be penalised with a loss of interest as shown below.

12 Months- 90 days of interest on the amount withdrawn
24 Months- 180 days of interest on the amount withdrawn
36 Months- 270 days of interest on the amount withdrawn

There is no penalty if you access your funds in your Easy Access Cash ISA account.

What if I move abroad?

If you open an ISA in the UK and then move abroad, you cannot put money into it after the tax year that you move (unless you’re a Crown employee working overseas or their spouse or civil partner). You must tell your ISA provider as soon as you stop being a UK resident. However, you can keep your ISA open and you’ll still get UK tax relief on money and investments held in it. You can pay into your ISA again if you return and become a UK resident (subject to the annual ISA allowance).

If I withdraw funds from my ISA and I change my mind and transfer it back to the account, will this affect my allowance?

The OakNorth Cash ISA is not flexible, meaning that you cannot replace the money withdrawn, with the replacement counting towards your annual ISA subscription limit.

What if I cancel my Cash ISA after the ISA deadline (i.e. in the next tax year) but within OakNorth’s cooling off period, would I be eligible for the ISA allowance for the current tax year?

Would I be eligible for the 2019/20 ISA allowance if I apply for a Cash ISA at the end of the tax year and fund the intended amount after the 5th April?

Would I be eligible for the ISA allowance for the current tax year if I cancel my Cash ISA after the ISA deadline (i.e. in the next tax year) but within OakNorth’s cooling off period?

No. For example, If you open a Cash ISA on 28^th March 2020 and cancel the ISA account within the cooling off period of 14 days (i.e. after 5^th April 2020 but before 12^th April 2020) then you will not be eligible for the £20,000 allowance for the year 2019-2020 tax year.

Can I withdraw from my Cash ISA?

Yes. You can withdraw at any time from your OakNorth Cash ISA. However, in a Fixed Rate Cash ISA there will be a withdrawal charge depending on the term taken, as shown below :

12 Months Fixed Rate ISA – 90 days of interest on the amount withdrawn
24 Months Fixed Rate ISA – 180 days of interest on the amount withdrawn
36 Months Fixed Rate ISA – 270 days of interest on the amount withdrawn

Can I transfer my stocks and shares ISA to my Cash ISA?

No, we can only accept funds transferred from a Cash ISA account.

What different terms of Fixed Rate Cash ISAs do you provide?

We currently only provide a 12-Month, 24-Month and 36-Month Fixed Rate Cash ISA.

Do you offer other types of ISAs i.e. Stocks and Shares/Lifetime ISAs?

No, we currently only provide Cash ISAs (Fixed Rate Cash ISAs).

Do you offer ISAs?

Yes, we currently offer 12, 24 and 36 Month Fixed Rate Cash ISAs only. We have temporarily withdrawn our Easy Access Cash ISAs for new customers.

What is an ISA?

What are the different types of ISAs?

There are four types of ISAs: Cash ISAs, Stocks and Shares ISAs, Innovative Finance ISAs AND Lifetime ISAs. Currently we only offer Cash ISAs.

What ISAs does OakNorth offer?

OakNorth offers only Cash ISAs.

What’s the difference between a Cash ISA and a Stocks and Shares ISA?

What is the minimum age to open a Cash ISA account with OakNorth?

18 years.

Do you offer Junior ISAs?

No, we currently do not offer Junior ISAs.

Do you offer joint ISAs?

No, you cannot open an ISA in a joint name. Every UK resident has their own ISA allowance – an amount that can be saved tax-free in cash accounts or invested shares or other assets.

Is the allowance for Stocks and Shares ISAs (or other types of ISAs) the same allowance as for Cash ISAs?

If I have an existing Stocks and Shares ISA, can I open a Cash ISA with you?

What is this year’s allowance for Cash ISA?

For the 2021/22 tax year, the ISA allowance is £20,000.

What are the main tax benefits of ISAs?

Can I open more than one ISA account in a tax year?

Can I deposit into this tax year and next tax year at the same time?

Do you offer other types of ISAs i.e. Stocks and Shares/Lifetime ISAs?

No, we currently only provide Cash ISAs (Fixed Rate Cash ISAs)

Would I be eligible for the ISA allowance for the current tax year if I cancel my Cash ISA after the ISA deadline (i.e. in the next tax year) but within OakNorth’s cooling off period?

Would I be eligible for the 2021/22 ISA allowance if I apply for a Cash ISA at the end of the tax year and fund the intended amount after 5th April 2022?

Will my other ISA provider charge me a fee to transfer my ISA?

12 Months- 90 days of interest on the amount withdrawn
24 Months- 180 days of interest on the amount withdrawn
36 Months- 270 days of interest on the amount withdrawn

Do you accept transfers in/out for Cash ISAs?

Yes. You can transfer existing Cash ISAs that you hold with other providers into your OakNorth Cash ISA with a minimum transfer amount of £1,000.

Can I transfer my stocks and shares ISA to my Cash ISA?

No, we can only accept funds transferred from a Cash ISA account.

How do I transfer my Cash ISA to another provider?

Can I transfer my ISA to OakNorth from multiple different ISA providers?

Yes, you can transfer in up to three ISAs.

Can I deposit into an ISA and also transfer an ISA from another provider in the same tax year?

Yes

Can I transfer current and previous tax year subscriptions?

Yes

Can I transfer more than one ISA from other providers to OakNorth?

Yes, for Fixed Rate ISAs, this must be done within the 30-day funding period.

How long does an ISA transfer take?

It can take up to 15 business days from account approval or from the notice period or maturity date of your existing ISA.

How can I check on the progress on my ISA transfer?

How long do I have to fund the account in total?

Is my nominated bank account my ISA account? Why have I been asked to provide a nominated bank account if I am only funding by transfer from another provider?

When do I get a confirmation of the status of my ISA account?

You will receive an email confirmation when your funds are received and your new OakNorth account is activated. The email will be sent in the evening on the day your new account is activated.

What happens at the end of the fixed term of my ISA?

Thirty (30) days before your account matures, we will send you an email asking if you want to:

Reinvest the full or partial balance in a new OakNorth Cash ISA. Any remaining balance will be transferred back to your nominated account.
Return your full original principal investment and interest earned back to your nominated account.
Transfer your ISA to another ISA provider

How do you calculate and when do you pay interest?

12 Months- 90 days of interest on the amount withdrawn
24 Months- 180 days of interest on the amount withdrawn
36 Months- 270 days of interest on the amount withdrawn

Can I open a Cash ISA account on behalf of someone else?

Only if you have Power of Attorney over their financial affairs.

If I open a Cash ISA account with OakNorth and then later change my mind can I cancel it?

You have the right to cancel the Agreement and close your Account within 14 calendar days from the date of your account funding.

What if I transferred the ISA from a different provider? Can I still cancel it (within the 14 day cancellation period)?

If the Cash ISA has been transferred in, the funds will be sent back to the previous provider. This cancellation will not count towards your Cash ISA subscription.

Can I withdraw funds from my OakNorth ISA at any time?

Yes. You can withdraw at any time from your OakNorth Cash ISA.

Easy Access Cash ISA: There are no penalties if you withdraw funds. No notice of withdrawal is required and withdrawal requests can be made at any time. The funds will be credited back into your nominated account the next business day.
Fixed Rate ISA: You will be charged a penalty as per below:
- 12 Months- 90 days of interest on the amount withdrawn
- 24 Months- 180 days of interest on the amount withdrawn
- 36 Months- 270 days of interest on the amount withdrawn

How do I trigger a withdrawal request from my OakNorth ISA?

12 Months- 90 days of interest on the amount withdrawn
24 Months- 180 days of interest on the amount withdrawn
36 Months- 270 days of interest on the amount withdrawn

Are there any fees or penalties if I need access to the funds in my Cash ISA?

12 Months- 90 days of interest on the amount withdrawn
24 Months- 180 days of interest on the amount withdrawn
36 Months- 270 days of interest on the amount withdrawn

There is no penalty if you access your funds in your Easy Access Cash ISA account.

If I withdraw funds from my ISA and I change my mind and transfer it back to the account, will this affect my allowance?

The OakNorth Cash ISA is not flexible, meaning that you cannot replace the money withdrawn, with the replacement counting towards your annual ISA subscription limit.

What if I move abroad?

What if I cancel my Cash ISA after the ISA deadline (i.e. in the next tax year) but within OakNorth’s cooling off period, would I be eligible for the ISA allowance for the current tax year?

Would I be eligible for the 2019/20 ISA allowance if I apply for a Cash ISA at the end of the tax year and fund the intended amount after the 5th April?

Would I be eligible for the ISA allowance for the current tax year if I cancel my Cash ISA after the ISA deadline (i.e. in the next tax year) but within OakNorth’s cooling off period?

Can I withdraw from my Cash ISA?

Yes. You can withdraw at any time from your OakNorth Cash ISA. However, in a Fixed Rate Cash ISA there will be a withdrawal charge depending on the term taken, as shown below :

12 Months Fixed Rate ISA – 90 days of interest on the amount withdrawn
24 Months Fixed Rate ISA – 180 days of interest on the amount withdrawn
36 Months Fixed Rate ISA – 270 days of interest on the amount withdrawn

Can I transfer my stocks and shares ISA to my Cash ISA?

No, we can only accept funds transferred from a Cash ISA account.

What different terms of Fixed Rate Cash ISAs do you provide?

We currently only provide a 12-Month, 24-Month and 36-Month Fixed Rate Cash ISA.

Do you offer other types of ISAs i.e. Stocks and Shares/Lifetime ISAs?

No, we currently only provide Cash ISAs (Fixed Rate Cash ISAs).

Do you offer ISAs?

Yes, we currently offer 12, 24 and 36 Month Fixed Rate Cash ISAs only. We have temporarily withdrawn our Easy Access Cash ISAs for new customers.

What is the FSCS protection scheme?

The Financial Services Compensation Scheme is a body, funded by the financial services industry, providing automatic protection if your bank, building society or credit union goes out of business.

The FSCS covers financial services firms that have been authorised by the Financial Conduct Authority (FCA) or the Prudential Regulation Authority (PRA) to do business in the UK.

Is my money protected?

Do I need to pay for FSCS protection?

No, you do not need to pay for FSCS protection on your accounts.

What is the maximum deposit on business savings accounts?

The maximum deposit for a business deposit account application via the website is £1,000,000. If you would like to deposit more than £1,000,000, please email us at businessdesk@oaknorth.co.uk for further details.

Do you offer accounts for businesses, corporates, charities, or other types of organisation?

Where can I find the Terms and Conditions for Business accounts?

You can find the following Business Savings Terms and Conditions:

Fixed Term Deposits here
Notice Accounts here
Easy Access Accounts here

What if one of the directors of the business ceases to be a UK resident?

We shall be entitled (but not obliged) to return the funds, including interest up to that date to you if you cease to be a UK-based business or if any of the directors or significant shareholders (in the case of limited companies) or members (in the case of limited liability partnerships) cease to be UK tax residents but remain directors or shareholders (in the case of limited companies) or members (in the case of limited liability partnerships) in the Business or if there is a breach of any term set out in this Agreement. We will revoke access to the Account for other users connected with the Account that are not directors or significant shareholders (in the case of limited companies) or members (in the case of limited liability partnerships), when they cease to be a UK tax resident.

Do you offer online access to my account?

Yes. Once the account is funded and activated, the Business will receive an email asking to register for an online account where it can view and manage all of its active OakNorth accounts. Business deposit accounts are not available through our mobile app.

How many accounts can I open?

The Business can apply for an unlimited number of accounts as long as the minimum balance per account is at least £10,000; the maximum does not exceed £1,000,000. If you would like to open an account with a value higher than £1,000,000, please email us at businessdesk@oaknorth.co.uk for further details.

What is a Business Fixed Term Savings account?

Business Fixed Term Savings Accounts are savings accounts which give a guaranteed rate for a set period to the businesses or SMEs. You cannot withdraw your funds for this set period.

Do you allow multiple payments for Business Fixed Term Deposits? Can I fund my account with numerous transactions?

No. The Business can only fund the account with a single deposit payment when opening an account. We cannot accept additional deposits into the same account during the term of the deposit.

Is my interest rate fixed during the term of the account?

Yes, the interest rate is fixed, and it cannot be changed over the term of a Fixed Term Savings Account.

When will I get the interest amount on a Business Fixed Term Deposit?

The interest is paid gross in full at the maturity date of the account.

Will I be notified when my Business Fixed Term Savings Account matures?

What happens once my Business Fixed Term Savings Account matures?

What if my Business Fixed Term deposit matures on a weekday or public holiday?

The account will mature at the end of the fixed term period. If this date falls on a day that is not a business day, then the account will mature on the following business day.

What happens if I open numerous accounts with OakNorth?

If the Business opens more than one account with OakNorth, every consecutive account will also have a secondary 10-digit account reference that will be quoted in all communications.

How can I close my Business Fixed Term Deposit?

What is an easy access account?

Easy access accounts allow you to make additions and withdrawals without having to give notice to your savings provider or wait for a certain fixed period of time to end. The rate of interest is variable for these accounts and the bank can change the interest rate at any time.

Can you change my interest rate?

Yes. Interest rates are variable and can be increased or reduced at any time at our sole discretion as outlined in our terms and conditions.

If we increase your interest rate, we will notify you within 30 calendar days of the increase. If we decrease your interest rate, we will notify you at least 14 calendar days in addition to the notice period as per the type of account opened, prior to the decrease.

How can I transfer funds in or out of my Easy Access account?

You can make withdrawals to your nominated account or transfers to any other Personal Savings accounts you hold with us that allow deposits. The quickest and easiest way to withdraw funds is through your online account. Withdrawals received before 12:00am will be sent back to your nominated bank account on the following working day. Withdrawals received after 12:00am will be sent back to your nominated bank account within 2 business days.

How many transactions can I make?

There is no limitation on the number of withdrawals and deposits for an Easy Access account. The account can continue to receive deposits up to the maximum principal account balance and continue to allow withdrawals up to the minimum account balance.

How do I close my Easy Access Account?

If you wish to withdraw all funds and close your Easy Access Account, please submit your request via email to businessdesk@oaknorth.co.uk. We will send both joint Account holders an account closure statement when you close your Easy Access Account.

Is there any charge for withdrawal?

No, there are no charges for withdrawals from your Easy Access account.

When will I get the interest amount?

Interest is calculated on the minimum daily balance and applied to the account on the first day of every subsequent month. If a withdrawal request has been made, interest will be calculated on the total amount until, but not including, the day of the withdrawal.

Where can I find the Terms and Conditions for this account?

You can find the General Terms and Conditions and Specific Terms and Conditions for Easy Access Account here.

What is a fixed term savings account?

Fixed term savings accounts are savings accounts which give a guaranteed rate for a set period. You cannot withdraw your funds for this set period.

Are your Fixed Term Savings Accounts the same as purchasing a bond?

No. Our Fixed Term Savings Accounts are simply savings accounts where you cannot withdraw funds until the maturity date. As such, you will not receive a certificate of ownership in the post, but rather you will receive account opening and closing details via email.

Is my interest rate fixed during the term of the account?

Yes, the interest rate is fixed, and it cannot be changed over the term of a Fixed Term Savings Account.

Do you allow multiple payments? Can I fund my account with numerous transactions?

Yes, once your account is approved, you have 14 days to transfer the funds into the OakNorth account. You can do this in one lump sum or through multiple payments. The first deposit must be a minimum of £1 and all funds must come from your nominated bank account. We cannot accept additional deposits into the same account during the term of the deposit.

When will I get the interest amount?

The interest is paid gross in full at the maturity date of your account.

Will I be notified when my Fixed Term Savings Account matures?

We’ll get in touch a minimum of 30 calendar days before maturity (the end of your fixed rate account’s term) to let you know what your options are, and we’ll send you another reminder 14 calendar days before the maturity of the account.

What if my deposit matures on a weekday or public holiday?

Your account will mature at the end of the fixed term period. If this date falls on a day that is not a business day, then your account will mature on the following business day.

Where can I find the Terms and Conditions for this account?

You can find the General Terms and Conditions and Specific Terms and Conditions for Fixed Term Savings Account here.

What happens at the time of maturity of my Fixed Term Savings Account?

We’ll act as per the instructions received by you before the maturity date. If you do not indicate to us what you would like us to do with your funds by the maturity date, or if we are unable to follow your instructions to transfer the funds (for example, because your nominated account has been closed or because your instructions would cause us to contravene any regulatory requirements), your funds will be transferred automatically to an Easy Access account.

What happens to my funds if I miss the maturity date and haven’t given any instructions?

Why haven’t you sent my funds back after maturity?

Can I withdraw my funds before maturity from my Fixed Term Savings account due to some urgent circumstances?

If we do agree to cancel the Agreement prior to the date of maturity, we will pay the principal and interest accrued up to the day of closure.

Can I reinvest a partial amount from matured funds or do I need reinvest the full amount and interest?

Do you offer partial liquidation of a Fixed Term Savings Account that was created as an emergency fund?

No, we do not allow partial liquidations of Fixed Term Savings.

How can I close my Fixed Term Deposit Account?

Do you have a Mobile App?

Yes, we have a Mobile App for personal savings. If you are an existing customer, you can access your account information and apply for another account via the Mobile App. Simply log in with your existing OakNorth username and password.

If you are a new customer and interested in opening an OakNorth personal savings account, you can apply via our Mobile App.

To apply for a Joint account, please apply via our website. This functionality will be coming to the app soon.

How do I log into the Mobile App?

To access your account via our Mobile App, simply select ‘I already have an account’ in the Mobile App and enter your existing OakNorth username and password. You’ll be sent a security code. You will be sent a new security code each time you attempt to log in. This will be sent to the mobile number on your account. If you forget your username or password, click on either ‘Forgotten username’ or ‘Forgotten password’ and follow the instructions to reset. You’ll receive the instruction to reset your password on your registered email address.

Is the username and password the same for Online Banking and Mobile App?

Yes, the credentials are the same for both.

How do I apply for an account through the Mobile App?

Simply download the Mobile App through the Android or iOS store, install it on your mobile phone and select ‘Start Saving’. You need to fill in your details and select the product you wish to apply for.

To open a savings account, you will require the following information:

A valid email address and telephone number.
Details of your main bank account from which you will make your deposit.
Your address details.

If you are an existing customer, simply select ‘I already have an account’ in the Mobile App and enter your existing OakNorth username and password.

Can I withdraw money from my account through the Mobile App?

Yes, money can be withdrawn from personal Easy Access ISA, Easy Access and Notice Accounts through our Mobile App. For Joints Accounts please use Online Banking here.

How can I withdraw money through the Mobile App?

Once logged in, select the account you would like to withdraw funds from. Once selected, a ‘withdraw’ button will feature. Select this option and follow the instructions in the Mobile App. You will be asked to enter your password again to verify the withdrawal.

How do I provide my maturity instructions for my maturing Fixed Term Deposit account(s) through the Mobile App?

For maturing Fixed Term Deposit accounts, please use Online Banking here. This feature is not currently available in the Mobile App.

How can I view the balance of my accounts through the Mobile App?

You can view your balance, transaction history, contact details and preferences via our Mobile App. Simply select ‘I already have an account’ in the Mobile App and enter your existing OakNorth username and password.

Can you change my interest rate?

Yes. Interest rates are variable and can be increased or reduced at any time at our sole discretion as outlined in our terms and conditions.

What is a Notice Account?

A Notice account is a type of savings product that allows you to gain access to your savings by giving a notice. You will have to inform the bank in advance that you want to withdraw funds. The rate of interest is variable for these accounts and the bank can change the interest rate at any time.

When will I get the interest amount?

How can I transfer funds in or out of my Notice account?

You can make withdrawals to your nominated account or transfers to any other Personal Savings accounts you hold with us that allow deposits, but subject to giving us notice. There are no limitations on the number of withdrawals. There is a minimum withdrawal amount of £1. You must give notice and wait during the notice period, as per the type of account opened, before the funds are sent back into your nominated bank account.

The quickest and easiest way to withdraw funds is through your online account. The money will be sent back to your nominated bank account after the withdrawal notice period as per the type of account opened. If the payment date falls on a non-business day such as Saturday, Sunday or a Bank holiday, the money will be sent back to your nominated bank account within 2 business days.

How many transactions can I make?

There is no limitation on the number of withdrawals and deposits for an Notice account. The account can continue to receive deposits up to the maximum principal account balance and continue to allow withdrawals up to the minimum account balance.

How do I close my Notice Account?

If you wish to withdraw all funds and close your Notice Account, please submit your request via email to businessdesk@oaknorth.co.uk. We will send both joint account holders an account closure statement when you close your Notice Account.

Is there any charge for withdrawal?

No, there are no charges for withdrawals from your Notice account.

Where can I find the Terms and Conditions for this account?

You can find the General Terms and Conditions and Specific Terms and Conditions for Notice Account here.

What is the “Confirmation of Payee Scheme?

It is a new way of checking account details to give customers and businesses greater assurance that they are sending payments to the intended recipient. If your bank is participating in the scheme, they will be able to tell you whether the payee name is the owner of the bank account number and sort code you’re sending funds to. They’ll usually tell you it’s a Match, Partial Match, No Match, or Unavailable.

Why is the OakNorth account “unavailable”?

As OakNorth is not a clearing bank (i.e. cannot exchange payments between customers of other banks), the type of account we have is not yet supported by the “Confirmation of Payee” scheme. It is therefore not possible to check the name of the account and you may see a message from your bank to this effect.

When will OakNorth accounts be supported by the “Confirmation of Payee” scheme?

We are working closely with our partner clearing bank to include OakNorth in the “Confirmation of Payee” scheme for when you are funding your OakNorth account. You will see this as soon as it becomes available to us.

What could I do to reassure myself I am sending the funds to my OakNorth account?

We recommend you double check the account number and sort code before agreeing to transfer the funds to your OakNorth accounts. If you wish, and as we allow for multiple payments, you can send a £1 payment to the account as a test. Once you see the £1 in your account (by the end of that day), you can then send the rest of the intended deposit amount to us the next day.

What is a clearing bank?

A clearing bank is a bank which participates in the system to clear or finalize financial transactions. Essentially a clearing bank can exchange cheques and other payments between customers of other banks. OakNorth is not a clearing bank as we only allow funds to be transferred in and back to the customer’s nominated account.

Still want to know more?

Here are our products

Personal Savings

Business Savings

Personal Fixed Term Deposits

Personal Notice Accounts

Personal Easy Access Accounts

Fixed Rate Cash ISAs

Business Fixed Term Deposits

Business Notice Accounts

Your savings, protected.*

Your eligible deposits with OakNorth are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK’s deposit guarantee scheme. Any deposits you hold above the limit are unlikely to be covered. For further information in regards to eligible deposits, please view our Exclusions and Information sheet here. For further information on fscs protection visit fscs.org.uk *for eligible accounts