FAQs

Our accounts are available to individuals, aged 18 or over, who are ordinarily resident in the UK (i.e. England, Wales, Northern Ireland and Scotland) for tax purposes and have a permanent UK address. Also, you must have a personal UK bank or building society account that allows transfers to be made to and from it.

Yes, joint accounts are available for up to two applicants through our website. Joint accounts are  available for personal savings accounts only and exclude ISAs.

To open a joint account please apply online through our website. This feature is currently not present in our mobile app.

Applications to open an account must be completed online or via our mobile app. You need to fill in your details and select the product. We only accept applications online, either through our website or via our mobile app. However, joint account and ISA applications can only be submitted through our website.

To open a savings account, you will require the following information:

• A valid email address and telephone number.
• Details of your main bank account from which you will make your deposit.
• Your address details.
• For Cash ISA customers, your National Insurance number and if transferring funds from another ISA provider(s), the details of the existing ISA account(s).

Deposits with OakNorth are protected up to a total of £85,000 by the Financial Services Compensation Scheme (FSCS) for each eligible depositor. The FSCS is the United Kingdom’s statutory deposit guarantee scheme and is designed to ensure your deposits are protected should a bank become insolvent. For further information about the FSCS please click here.

No. We do not have any branches, we are a digital-only bank, so manage all of customer accounts online or by telephone. Your account information is always available to you in Online Banking via our secure login page here or via the mobile app. If you have any queries you can call the Business Desk on 0330 380 1181 (Monday to Friday, 9am to 5pm) or email businessdesk@oaknorth.com.

We are open Monday to Friday from 9am to 5pm. If you have any queries please email businessdesk@oaknorth.com

Once your application is complete you will receive an email with the account number and sort code you need to deposit funds into your account. You must send the payment from your nominated bank account which you will be asked to specify during your online application.

All deposits will be processed no later than one business day from when we receive your funds.

You may also fund your new account by cheque as long as it is drawn on the nominated bank account specified in your online application. Any cheques should be made payable to OakNorth Bank plc, and should include your full name and OakNorth account number on the reverse. Cheques must be sent to:

OakNorth Bank plc, 6th Floor, Ship Canal House, 98 King Street, Manchester, M2 4WU

For Cash ISAs, withdrawals will be sent to your nominated account. Your nominated account is also the account that you will deposit new contributions for the current tax years ISA allowance. This account is separate to the ISA account you may transfer your accumulated ISA balance from (referred to at the bottom of stage 3).

If you apply via our website: Once your account is approved and we receive your funds, we will send you a welcome email after 8:00pm on the day you successfully fund your OakNorth account, if we receive your funds after 8:00pm this will be sent the following day. You must click on the link “Activate Online Banking” in the email. It will take you to your internet browser, where you’ll be asked to create a username and password to complete your registration of Online Banking.

If you apply via our mobile app: You do not need to take any action to register for online banking as you will do this during the application on the app.

You can log in to your online banking via our website here. You can find this link on our website as “My Account” in the Menu. You can also log into your account via our mobile app which can be downloaded from the Apple App Store or Google Play Store

Website: If you log into online banking via the website, you will be asked to enter your username and password and then click on “Log In”.  Please note, you don’t need to click on “Activate Online Banking” if you have already registered a username and password.

When you click on Log In you’ll be sent a security code. You will be sent a new security code each time you attempt to log in. If you provided a mobile number in your application, your security code will be sent to your mobile. If you did not provide a mobile number, then the security code will be sent to your email address. You will receive an email to your registered email address containing the security code which you need to enter in the next step.

After entering the security code you can access online banking.

If you forget your password, go the online banking log in page, click on “Forgot my Password” and enter your username and click on “Proceed”. You’ll receive the instruction to reset your password on your registered email address.

App: To access your account via our mobile app, please firstly ensure you download the OakNorth app from your relevant app store (Apple App Store or Google Play Store). You can then simply select ‘I already have an account’ in the app and enter your username and password. You’ll then be sent a security code. You will be sent a new security code each time you attempt to log in. This will be sent to the mobile number provided in your application. If you forget your username or password, click on either ‘Forgotten username’ or ‘Forgotten password’ and follow the instructions to reset. You’ll receive the instruction to reset your password on your registered email address.

Our accounts are available to individuals, aged 18 or over, who are ordinarily resident in the UK (i.e. England, Wales, Northern Ireland and Scotland) for tax purposes and have a permanent UK address. Also, you must have a personal UK bank or building society account that allows transfers to be made to and from it.

Yes, joint accounts are available for up to two applicants through our website. Joint accounts are  available for personal savings accounts only and exclude ISAs.

To open a joint account please apply online through our website. This feature is currently not present in our mobile app.

Applications to open an account must be completed online or via our mobile app. You need to fill in your details and select the product. We only accept applications online, either through our website or via our mobile app. However, joint account and ISA applications can only be submitted through our website.

To open a savings account, you will require the following information:

• A valid email address and telephone number.
• Details of your main bank account from which you will make your deposit.
• Your address details.
• For Cash ISA customers, your National Insurance number and if transferring funds from another ISA provider(s), the details of the existing ISA account(s).

Deposits with OakNorth are protected up to a total of £85,000 by the Financial Services Compensation Scheme (FSCS) for each eligible depositor. The FSCS is the United Kingdom’s statutory deposit guarantee scheme and is designed to ensure your deposits are protected should a bank become insolvent. For further information about the FSCS please click here.

No. We do not have any branches, we are a digital-only bank, so manage all of customer accounts online or by telephone. Your account information is always available to you in Online Banking via our secure login page here or via the mobile app. If you have any queries you can call the Business Desk on 0330 380 1181 (Monday to Friday, 9am to 5pm) or email businessdesk@oaknorth.com.

We are open Monday to Friday from 9am to 5pm. If you have any queries please email businessdesk@oaknorth.com

Once your application is complete you will receive an email with the account number and sort code you need to deposit funds into your account. You must send the payment from your nominated bank account which you will be asked to specify during your online application.

All deposits will be processed no later than one business day from when we receive your funds.

You may also fund your new account by cheque as long as it is drawn on the nominated bank account specified in your online application. Any cheques should be made payable to OakNorth Bank plc, and should include your full name and OakNorth account number on the reverse. Cheques must be sent to:

OakNorth Bank plc, 6th Floor, Ship Canal House, 98 King Street, Manchester, M2 4WU

For Cash ISAs, withdrawals will be sent to your nominated account. Your nominated account is also the account that you will deposit new contributions for the current tax years ISA allowance. This account is separate to the ISA account you may transfer your accumulated ISA balance from (referred to at the bottom of stage 3).

If you apply via our website: Once your account is approved and we receive your funds, we will send you a welcome email after 8:00pm on the day you successfully fund your OakNorth account, if we receive your funds after 8:00pm this will be sent the following day. You must click on the link “Activate Online Banking” in the email. It will take you to your internet browser, where you’ll be asked to create a username and password to complete your registration of Online Banking.

If you apply via our mobile app: You do not need to take any action to register for online banking as you will do this during the application on the app.

You can log in to your online banking via our website here. You can find this link on our website as “My Account” in the Menu. You can also log into your account via our mobile app which can be downloaded from the Apple App Store or Google Play Store

Website: If you log into online banking via the website, you will be asked to enter your username and password and then click on “Log In”.  Please note, you don’t need to click on “Activate Online Banking” if you have already registered a username and password.

When you click on Log In you’ll be sent a security code. You will be sent a new security code each time you attempt to log in. If you provided a mobile number in your application, your security code will be sent to your mobile. If you did not provide a mobile number, then the security code will be sent to your email address. You will receive an email to your registered email address containing the security code which you need to enter in the next step.

After entering the security code you can access online banking.

If you forget your password, go the online banking log in page, click on “Forgot my Password” and enter your username and click on “Proceed”. You’ll receive the instruction to reset your password on your registered email address.

App: To access your account via our mobile app, please firstly ensure you download the OakNorth app from your relevant app store (Apple App Store or Google Play Store). You can then simply select ‘I already have an account’ in the app and enter your username and password. You’ll then be sent a security code. You will be sent a new security code each time you attempt to log in. This will be sent to the mobile number provided in your application. If you forget your username or password, click on either ‘Forgotten username’ or ‘Forgotten password’ and follow the instructions to reset. You’ll receive the instruction to reset your password on your registered email address.

No. We do not have any branches, we are a digital-only bank, so manage all of customer accounts online or by telephone. Your account information is always available to you in Online Banking via our secure login page here or via the mobile app. If you have any queries you can call the Business Desk on 0330 380 1181 (Monday to Friday, 9am to 5pm) or email businessdesk@oaknorth.com.

We are open Monday to Friday from 9am to 5pm. If you have any queries please email businessdesk@oaknorth.com

Yes. We are a UK based bank with offices in London and Manchester.

No. We are not a member or subsidiary of any other organisation or banking group.

Yes. OakNorth is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the PRA. You can confirm the full status of OakNorth on the Financial Services Register

Yes, if you have any difficulty with hearing or speech, we can accept calls from you when you use the Next Generation Text (NGT) Service. Please visit NGT by clicking here to see all the ways you can use this service

Yes, we offer Fixed Term Business Savings accounts for UK Limited Companies and UK Limited Liability Partnerships through our website. Business deposit accounts are not available through our mobile app.

Our accounts are available to individuals, aged 18 or over, who are ordinarily resident in the UK (i.e. England, Wales, Northern Ireland and Scotland) for tax purposes and have a permanent UK address. Also, you must have a personal UK bank or building society account that allows transfers to be made to and from it.

All deposits will be processed within 1 business day of when we receive your funds.

Any withdrawals or deposits will show on your balance as soon as the funds have been processed. This will then be shown as a transaction in Online Banking or in our mobile app at 2:00am on the day following the withdrawal or deposit.

Yes, joint accounts are available for up to two applicants through our website. Joint accounts are  available for personal savings accounts only and exclude ISAs.

To open a joint account please apply online through our website. This feature is currently not present in our mobile app.

Applications to open an account must be completed online or via our mobile app. You need to fill in your details and select the product. We only accept applications online, either through our website or via our mobile app. However, joint account and ISA applications can only be submitted through our website.

In order to close your account with OakNorth, please email your request to businessdesk@oaknorth.com

We’ll act as per the instructions received from you before the maturity date. If you do not indicate to us what you would like us to do with your funds by the maturity date, or if we are unable to follow your instructions to transfer the funds (for example, because your nominated account has been closed or because your instructions would cause us to contravene any regulatory requirements), your funds will be transferred automatically to an Easy Access account.

If you do not indicate to us what you would like us to do with your funds by the maturity date, or if we are unable to follow your instructions to transfer the funds (for example, because your nominated account has been closed or because your instructions would cause us to contravene any regulatory requirements), your funds will be transferred automatically to an Easy Access account.

If you do not indicate to us what you would like us to do with your funds by the maturity date, or if we are unable to follow your instructions to transfer the funds (for example, because your nominated account has been closed or because your instructions would cause us to contravene any regulatory requirements), your funds will be transferred automatically to an Easy Access account. Please contact us for more information.

You cannot close or make withdrawals from the Account at any time between the date your Fixed Term Savings Account is funded and the date when the account matures, unless there are exceptional circumstances.

If you are diagnosed with a terminal illness, you are made bankrupt or another exceptional circumstance arises, we may agree to close your Account before it reaches maturity. In such circumstances, you will need to contact us in writing and we will consider each case individually.

If we do agree to cancel the Agreement prior to the date of maturity, we will pay the principal and interest accrued up to the day of closure.

Yes, you can reinvest a partial amount from the matured funds.  One of the options that you will have at the time of maturity is to reinvest a portion of the principal in another available deposit product with us and have the remainder of the principal and interest paid in the nominated UK bank account you used to fund your Account.

No, we do not allow partial liquidations of Fixed Term Savings.

Yes, but only via Online Banking here on our website. The option to reinvest is currently not available on the mobile app.

We will contact you via email 30 days prior to the maturity of your account. This email will also detail how to provide your maturity instructions. You can select your maturity instructions by selecting your maturing account in Online Banking and clicking the ‘Maturity Options’ button. There you can select how much of your funds you would like to reinvest and into which new account.

• Fixed Term Deposit Account Interest is calculated daily from the day of your first payment and paid gross in full on the maturity date of your account. The interest you are quoted is the AER (Annual Equivalent Rate) which illustrates what the interest rate would be if interest was paid and compounded once a year.
• Easy Access Deposit Account Interest is calculated on the minimum daily balance and applied to the account on the first day of every subsequent month. The interest you are quoted is the AER (Annual Equivalent Rate) which illustrates what the interest rate would be if interest was paid and compounded once a year.
• Notice Deposit Account Interest is calculated on the minimum daily balance and applied to the account on the first day of every subsequent month. If a withdrawal request has been made, interest will be calculated on the total amount until, but not including, the day of the withdrawal.
• Fixed Rate Cash ISA The term of the account and this interest accrual will start on the business day that we receive your first funding. Any subsequent funding will add to the total balance while any withdrawal will subtract from the total balance. Interest is calculated on the minimum daily balance and applied to the account on the first day of every subsequent month. Please note if you withdraw funds prior to the maturity date of your Fixed Rate Cash ISA: the money withdrawn will lose its tax-free wrapper; you will not be able to replace the money withdrawn and count it towards your ISA allowance for the current tax year; and you will be penalised with a loss of interest as shown below.
  • 12 Months – 90 days of interest on the amount withdrawn
  • 24 Months – 180 days of interest on the amount withdrawn
  • 36 Months – 270 days of interest on the amount withdrawn
• Easy Access Cash ISA The term of the account and this interest accrual will start on the business day that we receive your first funding. Any subsequent funding will add to the total balance while any withdrawal will subtract from the total balance. Interest will be calculated daily on the minimum daily balance, and applied to the account on monthly. Interest is calculated on the minimum daily balance and applied to the account on the first day of every subsequent month. If a withdrawal request has been made, interest will be calculated on the total amount held until, but not including, the day of the withdrawal.

In order to update your address held with OakNorth, or make changes to your name, please contact us via email at businessdesk@oaknorth.com

To view your balance, log in to your online banking here or via our mobile app. On the home page you can see the balance of all your accounts.

You can obtain/download a statement of your account from your Online Banking on our website at any time. This feature is not currently available in our mobile app.

To view the account number of your accounts, you can do this via our website or via our mobile app. You can log in to your online banking on our website here. On the home page you can see an Account Number (or Deposit Number) listed against each of your accounts.

You can also view account number(s) when you have logged into our mobile app.

To view the interest rate of your accounts, you can do this via our website or via our mobile app. You can log in to your online banking on our website here. On the home page you can see the interest rate listed against each of your accounts. You can also access this and other account information by logging into our mobile app.

You can make withdrawals to your nominated account or transfers to any other Personal Savings accounts you hold with us that allow deposits. The quickest and easiest way to withdraw funds is through your online account. Withdrawals received before 12:00am will be sent back to your nominated bank account on the following working day. Withdrawals received after 12:00am will be sent back to your nominated bank account within 2 business days.

You can transfer in funds to your OakNorth account via your Nominated account at any time. There is no limitation on the number of deposits made into your account. The account can continue to receive deposits up to the maximum principal account balance.

We can accept the following types of payment to fund an OakNorth account:

• Faster Payments Bank Transfer
• CHAPS Bank Transfer (OakNorth is unable to reimburse any CHAPS payment charges)
• BACs Bank Transfer
• Personal Cheque
• Banker’s Draft

We will email you detailed funding instructions if your account is approved. Please follow the specific instructions for your selected payment method to ensure we can accept your payment.

A nominated account is a UK bank account which you nominate when opening an account.

• The nominated account must be a UK bank account in your name. For a joint application, the nominated account must be in at least one of the account holder’s names.
• Your nominated account will be used for all deposits into and withdrawals from your account with us. When you open your account with us, you must provide us with the sort code and account number of your nominated account.

Once your application is approved, you will receive an email with the account number and sort code you need to deposit funds into your account. You must send the payment from your nominated bank account which you will be asked to specify during your online application.

To open a savings account, you will require the following information:

• A valid email address and telephone number.
• Details of your main bank account from which you will make your deposit.
• Your address details.
• For Cash ISA customers, your National Insurance number and if transferring funds from another ISA provider(s), the details of the existing ISA account(s).

No. We only accept applications online through our website or via our mobile app.

You can have up to 2 account holders per joint account. You both have equal share of the money in the account and you are both jointly liable for the account. We will usually act on a sole instruction from either of you unless you advise us of a dispute on the Account. To advise us of a dispute on the Account, please write to us at businessdesk@oaknorth.com. In the event of any conflicting instructions from joint account holders, we may refuse to carry out and/or suspend transactions until both of you have clarified the instructions. For further details please refer to the product specific and General Terms and Conditions.

Yes. In order to open an account under Power of Attorney or a Deputyship Order, please email us at businessdesk@oaknorth.com, and we will contact you to assist you with the opening of an account.

As with all UK savings accounts, we check your identity and address before you open an account, usually by checking a number of electronic databases. In some cases we may ask you to send identification by post.

There may be occasions where we’ll need you to supply us with additional documentation as part of your application. This is to ensure your identity/deposits protected and to help us avoid issues such as fraud, identity theft and money laundering. Details of which documents we accept can be found here.

We verify your personal details, including identity, address and bank account information through an online system immediately after you submit your application. In some cases, we may need additional documentation in order to proceed with your application like suitable proof of identification and/or address. Details of which documents we accept can be found here and how to get them certified can be found here.

Once you have submitted your application:

• If your application is successful, you will receive an email with the bank details you need to fund your new account.
• If we need additional information from you to complete your application, you will be provided with details of what you need to send to us.
• If your application is unsuccessful, you will be advised that we are unable to open an account for you at this time.

No. All our communication (funding details, confirmation of funds received, account opening and closing details, etc.) is via email, not by post. We do not issue any certificates.

• Fixed Term Deposit Account: This is a Fixed Term Deposit account for a set period of time and our Fixed Term Deposit accounts do not allow for funds to be withdrawn during the term of the deposit. We will contact you before the account matures to inform you of the options available for your maturing funds. If we do not hear from you before your account maturity date, the total amount including interest will be automatically transferred to a variable rate Easy Access Deposit account with us.
• Easy Access Deposit Account: The quickest and easiest way to withdraw funds is through your online account on our website or through our mobile app. Withdrawals received before 12:00am will be sent back to your nominated bank account on the following working day. Withdrawals received after 12:00am will be sent back to your nominated bank account within 2 business days. You can also trigger withdrawal requests over the phone.
• Notice Deposit Account: The quickest and easiest way to withdraw funds is through your online account on our website or through our mobile app. The money will be sent back to your nominated bank account after the withdrawal notice period as per the type of account opened. If the payment date falls on a non-business day such as Saturday, Sunday or a Bank holiday, the money will be sent back to your nominated bank account within 2 business days. You can also trigger withdrawal requests over the phone.
• Fixed Rate Cash ISA: The quickest and easiest way to withdraw funds is through your online account on our website or through our mobile app. If your withdrawal request is received on a business day, the money will be sent back to your nominated account on the following business day. If it is received on a non-business day such as Saturday, Sunday or a Bank holiday, the money will be sent back to your nominated account within 2 business days. You can also trigger withdrawal requests over the phone. Please note, if you would like to transfer your ISA out, you will need to contact your new ISA provider and instruct them to request a transfer from us. Also, if you withdraw funds prior to the maturity date of your Fixed Rate Cash ISA: the money withdrawn will lose its tax-free wrapper; you will not be able to replace the money withdrawn and count it towards your ISA allowance for the current tax year; and you will be penalised with a loss of interest as shown below.
  • 12 Months – 90 days of interest on the amount withdrawn
  • 24 Months – 180 days of interest on the amount withdrawn
  • 36 Months – 270 days of interest on the amount withdrawn
• Easy Access Cash ISA: The quickest and easiest way to withdraw funds is through your online account on our website or through our mobile app. If your withdrawal request is received on a business day, the money will be sent back to your nominated account on the following business day. If it is received on a non-business day such as Saturday, Sunday or a Bank holiday, the money will be sent back to your nominated account within 2 business days. You can also trigger withdrawal requests over the phone. Please note, if you would like to transfer your ISA out, you will need to contact your new ISA provider and instruct them to request a transfer from us.

Fixed Term Deposit Account Yes, you can fund your account with multiple deposit payments within 14 calendar days from the day your account is approved. The first deposit must be a minimum of £1 and all funds must come from your nominated bank account. We cannot accept additional deposits into the same account during the term of the deposit.

Easy Access Deposit Account Yes. There is no limitation on the number of deposits made into your account. The account can continue to receive deposits up to the maximum principal account balance even if the product is withdrawn. We may withdraw a product at any time which means that the product will be closed to new deposit applications.

Notice Deposit Account  Yes. There is no limitation on the number of deposits made into your account. The account can continue to receive deposits up to the maximum principal account balance even if the product is withdrawn. We may withdraw a product at any time which means that the product will be closed to new deposit applications.

Fixed Rate Cash ISA  Yes. You can make as many new deposits as you like, and up to three Cash ISA transfers within 30 days of your account approval, up to the current tax year ISA allowance as set by HMRC. There is no limit on transfers in for Cash ISAs from previous years.

Easy Access Cash ISA  Yes. There is no limitation on the number of deposits made into your account. The account can continue to receive deposits up to the maximum principal account balance even if the product is withdrawn. We may withdraw a product at any time which means that the product will be closed to new deposit applications.

Fixed Term Deposit Account No. Our Fixed Term Deposit Accounts do not have a cooling off period. You cannot withdraw funds or close your account from the day your account is funded until the end of the fixed term.

Easy Access Deposit Account Yes. You have the right to cancel the agreement and close your account within 14 calendar days from the date of your Account funding. You can exercise your right to cancel within this period by writing to us at:

         OakNorth Bank plc
         6th Floor, Ship Canal House
         98 King Street
         Manchester
         M2 4WU

If you exercise your right to cancel, we will return any money you have deposited to your nominated account, and you will not receive any interest.

Notice Deposit Account Yes. You have the right to cancel the agreement and close your account within 14 calendar days from the date of your Account funding. You can exercise your right to cancel within this period by writing to us at: OakNorth Bank plc, 6th Floor, Ship Canal House,98 King Street, Manchester, M2 4WU If you exercise your right to cancel, we will return any money you have deposited to your nominated account, and you will not receive any interest or incur any penalties.

Fixed Rate Cash ISA Yes. You have the right to cancel the agreement and close your account within 14 calendar days from the date of your Account funding. You can exercise your right to cancel within this period by writing to us at: OakNorth Bank plc, 6th Floor, Ship Canal House,98 King Street, Manchester, M2 4WU. If you exercise your right to cancel, we will return any money you have deposited to your nominated account, and you will not receive any interest or incur any penalties.

Easy Access Cash ISA Yes. You have the right to cancel the agreement and close your account within 14 calendar days from the date of your Account funding. You can exercise your right to cancel within this period by writing to us at: OakNorth Bank plc, 6th Floor, Ship Canal House,98 King Street, Manchester, M2 4WU. If you exercise your right to cancel, we will return any money you have deposited to your nominated account, and you will not receive any interest.

Yes. In order to update any of these details please contact us by email at businessdesk@oaknorth.com with your request.

In case of a Sole account, if the account holder dies, the personal representative(s) of the deceased must notify us in writing and provide us with a Death Certificate, Grant of Probate, and other documents (which may need to be certified by a regulated entity) to close the Account. The Account will remain open and continue to accrue interest until it is closed. To view our deceased customer process in detail and understand the exact requirements please click here.

In case of Joint Account, if one of the joint account holders dies, once a death certificate is provided to us, the Account will transfer to the surviving account holder who may continue to operate the Account. The Account will be converted into a sole account and the maximum deposit for sole accounts, that is £500,000, will apply. Any funds above the maximum limit for a Sole account will be sent back to the nominated account. If there is no account holder who survives: a) we will freeze your Account and b) the money in your Account will normally be held by us until we receive the necessary documents from your estate.

Fixed Term Deposit Account Interest is calculated daily from the day of your first payment and paid gross in full on the maturity date of your account. The interest you are quoted is the AER (Annual Equivalent Rate) which illustrates what the interest rate would be if interest was paid and compounded once a year.

Easy Access Deposit Account Interest is calculated on the minimum daily balance and applied to the account on the first day of every subsequent month. The interest you are quoted is the AER (Annual Equivalent Rate) which illustrates what the interest rate would be if interest was paid and compounded once a year.

Notice Deposit Account  Interest is calculated on the minimum daily balance and applied to the account on the first day of every subsequent month. If a withdrawal request has been made, interest will be calculated on the total amount until, but not including, the day of the withdrawal.

Fixed Rate Cash ISA The term of the account and this interest accrual will start on the business day that we receive your first funding. Any subsequent funding will add to the total balance while any withdrawal will subtract from the total balance. Interest is calculated on the minimum daily balance and applied to the account on the first day of every subsequent month. Please note if you withdraw funds prior to the maturity date of your Fixed Rate Cash ISA: the money withdrawn will lose its tax-free wrapper; you will not be able to replace the money withdrawn and count it towards your ISA allowance for the current tax year; and you will be penalised with a loss of interest as shown below.

• 12 Months – 90 days of interest on the amount withdrawn
• 24 Months – 180 days of interest on the amount withdrawn
• 36 Months – 270 days of interest on the amount withdrawn

Easy Access Cash ISA The term of the account and this interest accrual will start on the business day that we receive your first funding. Any subsequent funding will add to the total balance while any withdrawal will subtract from the total balance. Interest will be calculated daily on the minimum daily balance, and applied to the account on monthly. Interest is calculated on the minimum daily balance and applied to the account on the first day of every subsequent month. If a withdrawal request has been made, interest will be calculated on the total amount held until, but not including, the day of the withdrawal.

Fixed Term Deposit Account No. However, we may at our discretion allow it in cases of hardship. There may be exceptional circumstances, due to events outside your control that you could not have reasonably foreseen when you opened the account, where we may allow your account to be closed early. Such events of hardship may include diagnosis of a terminal illness, bankruptcy, insolvency or sequestration. In such circumstances, you will need to contact us in writing and we will consider each case individually.

Easy Access Deposit Account There is no term for an Easy Access Deposit Account so you can cancel your application or close your account at any time.

Notice Deposit Account No. It is not possible to withdraw money from a Notice Deposit Account without waiting out the mandatory minimum notice period as per the type of account opened. However, we may at our discretion allow it in cases of hardship. There may be exceptional circumstances, due to events outside your control that you could not have reasonably foreseen when you opened the account, where we may allow your account to be closed early. Such events of hardship may include diagnosis of a terminal illness, bankruptcy, insolvency or sequestration. In such circumstances, you will need to contact us in writing and we will consider each case individually.

Fixed Rate Cash ISA Yes. Your money can be returned to your nominated account or transferred to another ISA provider. Please note, if you would like to transfer your ISA out, you will need to contact your new ISA provider and instruct them to request a transfer from us. Also, if you withdraw funds prior to the maturity date of your Fixed Rate Cash ISA: the money withdrawn will lose its tax-free wrapper; you will not be able to replace the money withdrawn and count it towards your ISA allowance for the current tax year; and you will be penalised with a loss of interest as shown below.

• 12 Months – 90 days of interest on the amount withdrawn
• 24 Months – 180 days of interest on the amount withdrawn
• 36 Months – 270 days of interest on the amount withdrawn

Easy Access Cash ISA Yes. Your money can be returned to your nominated account or transferred to another ISA provider at any time. Please note, if you would like to transfer your ISA out, you will need to contact your new ISA provider and instruct them to request a transfer from us. The interest you receive will be calculated on the total balance until, but not including, the day of the withdrawal.

Fixed Term Deposit Account No. This is a Fixed Term Deposit Account for a set period of time and our Fixed Term Deposit Accounts do not allow for funds to be withdrawn during the term of the deposit. We will contact you before the account matures to inform you of the options available for your maturing funds.

Easy Access Deposit Account There is no term for an Easy Access Deposit Account and no limitation on the number of withdrawals, although there is a minimum withdrawal amount of £1. No notice of withdrawal is required and withdrawals can be made at any time back into your nominated account.

Notice Deposit Account  Yes, but subject to giving us notice. There are no limitations on the number of withdrawals. There is a minimum withdrawal amount of £1.  You must give notice and wait during the notice period, as per the type of account opened, before the funds are sent back into your nominated bank account.

Fixed Rate Cash ISA Yes. Your money can be returned to your nominated account or transferred to another ISA provider. Please note, if you would like to transfer your ISA out, you will need to contact your new ISA provider and instruct them to request a transfer from us. Also, if you withdraw funds prior to the maturity date of your Fixed Rate Cash ISA: the money withdrawn will lose its tax-free wrapper; you will not be able to replace the money withdrawn and count it towards your ISA allowance for the current tax year; and you will be penalised with a loss of interest as shown below.

• 12 Months – 90 days of interest on the amount withdrawn
• 24 Months – 180 days of interest on the amount withdrawn
• 36 Months – 270 days of interest on the amount withdrawn

Easy Access Cash ISA Yes. Your money can be returned to your nominated account or transferred to another ISA provider at any time. Please note, if you would like to transfer your ISA out, you will need to contact your new ISA provider and instruct them to request a transfer from us. The interest you receive will be calculated on the total balance until, but not including, the day of the withdrawal.

Easy Access Account:  If your withdrawal request is received on a business day, the money will be sent back to your nominated account on the following business day. If it is received on a non-business day such as a Saturday, Sunday or a Bank holiday, the money will be sent back to your nominated account within 2 business days.

Notice Account: If your withdrawal request is received and your notice period is completed, the money will be sent back to your nominated account on the day your Notice periods ends.

Cash ISAs: Your withdrawal request is received on a business day, the money will be sent back to your nominated account on the following business day. If it is received on a non-business day such as a Saturday, Sunday or a Bank holiday, the money will be sent back to your nominated account within 2 business days.

If your application to open an Account is approved, there will be a maximum period of 14 calendar days (30 calendar days in case of Cash ISAs) to fund your Account from the date of approval. If the Account is not funded within 14 days, it will be closed.

You can fund your new account by cheque as long as it is drawn on the nominated bank account specified in your online application. Any cheques should be made payable to OakNorth Bank plc and should include your full name and OakNorth account number on the reverse. Cheques must be sent to:

OakNorth Bank plc, 6^th Floor, Ship Canal House, 98 King Street, Manchester M2 4WU.

All deposits will be processed no later than one business day from when we receive your funds.

For Easy Access and Notice Account, interest will begin accruing on the minimum daily balance no later than one business day from when we receive your funds. For Fixed Term Deposit Accounts, Interest will be calculated daily from the day of your first payment and Interest will be calculated based on the end of day balance of your account.

If you are funding your OakNorth account for the first time, we will need to process your payment. We will email you a link to register for Online Banking after 8:00pm on the day your payment was processed successfully, if this was after 8:00pm this will be sent the following day. When you register, you will be able to see the funds in your account.

Once your application is complete you will receive an email with the account number and sort code you need to deposit funds into your account. You must send the payment from your nominated bank account which you will be asked to specify during your online application.

All deposits will be processed no later than one business day from when we receive your funds.

You may also fund your new account by cheque as long as it is drawn on the nominated bank account specified in your online application. Any cheques should be made payable to OakNorth Bank plc, and should include your full name and OakNorth account number on the reverse. Cheques must be sent to:

OakNorth Bank plc, 6th Floor, Ship Canal House, 98 King Street, Manchester, M2 4WU

For Cash ISAs, withdrawals will be sent to your nominated account. Your nominated account is also the account that you will deposit new contributions for the current tax years ISA allowance. This account is separate to the ISA account you may transfer your accumulated ISA balance from (referred to at the bottom of stage 3).

You will receive an automatic email confirmation when your first payment is received. Any additional deposits can be viewed online.

• Fixed Term Deposit Account: You can apply for an unlimited number of accounts as long as the minimum balance per account is at least £1; for a sole account the maximum does not exceed £500,000; and the total amount you have deposited with us at any one time does not exceed £500,000 across all OakNorth accounts (including Easy Access Accounts, Notice Accounts, Cash ISAs). For a joint account this means that the maximum amount allowed to be held would be £1,000,000 i.e. £500,000 per account holder across all OakNorth accounts.
• Easy Access Deposit Accounts: You can apply for an unlimited number of accounts. The minimum account opening balance is £1 and for a sole account you can deposit up to a maximum of £500,000. The total amount that you can deposit with OakNorth at any one time cannot exceed £500,000 across all OakNorth accounts (including Fixed Term Accounts, Notice Accounts, Cash ISAs). For a joint account this means that the maximum amount allowed to be held would be £1,000,000 i.e. £500,000 per account holder across all OakNorth accounts.
• Notice Deposit Account: You can apply for an unlimited number of accounts. The minimum account opening balance is £1 and for a sole account you can deposit up to a maximum of £500,000. The total amount that you can deposit with OakNorth at any one time cannot exceed £500,000 across all OakNorth accounts (including Fixed Term, Easy Access Deposit Accounts and Cash ISAs). For a joint account this means that the maximum amount allowed to be held would be £1,000,000 i.e. £500,000 per Account holder across all OakNorth accounts.
• Fixed Rate Cash ISA: There are four types of ISAs: Cash ISAs, Stocks and Shares ISAs, Innovative Finance ISAs, and Lifetime ISAs. The maximum amount that you will be allowed to invest across all types of ISAs, with us or any other provider, is the current tax year’s ISA allowance of £20,000 according to HMRC guidelines. You may only invest in one of each type of ISA within the tax year. There is no limit on transfers in for Cash ISAs from previous years. Please note, ISA accounts can only be opened through our website.
• Easy Access Cash ISA: There are four types of ISAs: Cash ISAs, Stocks and Shares ISAs, Innovative Finance ISAs, and Lifetime ISAs. The maximum amount that you will be allowed to invest across all types of ISAs, with us or any other provider, is the current tax year’s ISA allowance of £20,000 according to HMRC guidelines. You may only invest in one of each type of ISA within the tax year. There is no limit on transfers in for Cash ISAs from previous years. Please note, ISA accounts can only be opened through our website.

If you open more than one account with OakNorth, every consecutive account will also have a secondary 10-digit account reference that will be quoted in all communications.

There are no charges for any withdrawals or deposits relating to Easy Access and Notice Accounts.

There are penalties associated with withdrawals relating to Fixed Rate ISA accounts as per below:

• 12 Months – 90 days of interest on the amount withdrawn
• 24 Months – 180 days of interest on the amount withdrawn
• 36 Months – 270 days of interest on the amount withdrawn

The Agreement has a fixed term depending on the product selected by you. You cannot close your Account at any time between the date your Account is funded and the date when the product matures, unless there are exceptional circumstances. Please refer to our Terms and Conditions for more details.

To view our deceased customer process in detail and understand the exact requirements please click here.

To apply for a new product please visit our website and click on “Apply Now” on the product page for which you wish to apply. On the application to new account make sure to mark “Yes” when it asks if you are an existing member of OakNorth.

Our accounts are available to individuals, aged 18 or over, who are ordinarily resident in the UK (i.e. England, Wales, Northern Ireland and Scotland) for tax purposes and have a permanent UK address. Also, you must have a personal UK bank or building society account that allows transfers to be made to and from it.

Yes, joint accounts are available for up to two applicants through our website. Joint accounts are  available for personal savings accounts only and exclude ISAs.

To open a joint account please apply online through our website. This feature is currently not present in our mobile app.

Applications to open an account must be completed online or via our mobile app. You need to fill in your details and select the product. We only accept applications online, either through our website or via our mobile app. However, joint account and ISA applications can only be submitted through our website.

A nominated account is a UK bank account which you nominate when opening an account.

• The nominated account must be a UK bank account in your name. For a joint application, the nominated account must be in at least one of the account holder’s names.
• Your nominated account will be used for all deposits into and withdrawals from your account with us. When you open your account with us, you must provide us with the sort code and account number of your nominated account.

Once your application is approved, you will receive an email with the account number and sort code you need to deposit funds into your account. You must send the payment from your nominated bank account which you will be asked to specify during your online application.

To open a savings account, you will require the following information:

• A valid email address and telephone number.
• Details of your main bank account from which you will make your deposit.
• Your address details.
• For Cash ISA customers, your National Insurance number and if transferring funds from another ISA provider(s), the details of the existing ISA account(s).

No. We only accept applications online through our website or via our mobile app.

You can have up to 2 account holders per joint account. You both have equal share of the money in the account and you are both jointly liable for the account. We will usually act on a sole instruction from either of you unless you advise us of a dispute on the Account. To advise us of a dispute on the Account, please write to us at businessdesk@oaknorth.com. In the event of any conflicting instructions from joint account holders, we may refuse to carry out and/or suspend transactions until both of you have clarified the instructions. For further details please refer to the product specific and General Terms and Conditions.

Yes. In order to open an account under Power of Attorney or a Deputyship Order, please email us at businessdesk@oaknorth.com, and we will contact you to assist you with the opening of an account.

As with all UK savings accounts, we check your identity and address before you open an account, usually by checking a number of electronic databases. In some cases we may ask you to send identification by post.

There may be occasions where we’ll need you to supply us with additional documentation as part of your application. This is to ensure your identity/deposits protected and to help us avoid issues such as fraud, identity theft and money laundering. Details of which documents we accept can be found here.

We verify your personal details, including identity, address and bank account information through an online system immediately after you submit your application. In some cases, we may need additional documentation in order to proceed with your application like suitable proof of identification and/or address. Details of which documents we accept can be found here and how to get them certified can be found here.

Once you have submitted your application:

• If your application is successful, you will receive an email with the bank details you need to fund your new account.
• If we need additional information from you to complete your application, you will be provided with details of what you need to send to us.
• If your application is unsuccessful, you will be advised that we are unable to open an account for you at this time.

No. All our communication (funding details, confirmation of funds received, account opening and closing details, etc.) is via email, not by post. We do not issue any certificates.

Fixed Term Deposit Account Yes, you can fund your account with multiple deposit payments within 14 calendar days from the day your account is approved. The first deposit must be a minimum of £1 and all funds must come from your nominated bank account. We cannot accept additional deposits into the same account during the term of the deposit.

Easy Access Deposit Account Yes. There is no limitation on the number of deposits made into your account. The account can continue to receive deposits up to the maximum principal account balance even if the product is withdrawn. We may withdraw a product at any time which means that the product will be closed to new deposit applications.

Notice Deposit Account  Yes. There is no limitation on the number of deposits made into your account. The account can continue to receive deposits up to the maximum principal account balance even if the product is withdrawn. We may withdraw a product at any time which means that the product will be closed to new deposit applications.

Fixed Rate Cash ISA  Yes. You can make as many new deposits as you like, and up to three Cash ISA transfers within 30 days of your account approval, up to the current tax year ISA allowance as set by HMRC. There is no limit on transfers in for Cash ISAs from previous years.

Easy Access Cash ISA  Yes. There is no limitation on the number of deposits made into your account. The account can continue to receive deposits up to the maximum principal account balance even if the product is withdrawn. We may withdraw a product at any time which means that the product will be closed to new deposit applications.

Fixed Term Deposit Account No. Our Fixed Term Deposit Accounts do not have a cooling off period. You cannot withdraw funds or close your account from the day your account is funded until the end of the fixed term.

Easy Access Deposit Account Yes. You have the right to cancel the agreement and close your account within 14 calendar days from the date of your Account funding. You can exercise your right to cancel within this period by writing to us at:

         OakNorth Bank plc
         6th Floor, Ship Canal House
         98 King Street
         Manchester
         M2 4WU

If you exercise your right to cancel, we will return any money you have deposited to your nominated account, and you will not receive any interest.

Notice Deposit Account Yes. You have the right to cancel the agreement and close your account within 14 calendar days from the date of your Account funding. You can exercise your right to cancel within this period by writing to us at: OakNorth Bank plc, 6th Floor, Ship Canal House,98 King Street, Manchester, M2 4WU If you exercise your right to cancel, we will return any money you have deposited to your nominated account, and you will not receive any interest or incur any penalties.

Fixed Rate Cash ISA Yes. You have the right to cancel the agreement and close your account within 14 calendar days from the date of your Account funding. You can exercise your right to cancel within this period by writing to us at: OakNorth Bank plc, 6th Floor, Ship Canal House,98 King Street, Manchester, M2 4WU. If you exercise your right to cancel, we will return any money you have deposited to your nominated account, and you will not receive any interest or incur any penalties.

Easy Access Cash ISA Yes. You have the right to cancel the agreement and close your account within 14 calendar days from the date of your Account funding. You can exercise your right to cancel within this period by writing to us at: OakNorth Bank plc, 6th Floor, Ship Canal House,98 King Street, Manchester, M2 4WU. If you exercise your right to cancel, we will return any money you have deposited to your nominated account, and you will not receive any interest.

Yes. In order to update any of these details please contact us by email at businessdesk@oaknorth.com with your request.

If your application to open an Account is approved, there will be a maximum period of 14 calendar days (30 calendar days in case of Cash ISAs) to fund your Account from the date of approval. If the Account is not funded within 14 days, it will be closed.

You can fund your new account by cheque as long as it is drawn on the nominated bank account specified in your online application. Any cheques should be made payable to OakNorth Bank plc and should include your full name and OakNorth account number on the reverse. Cheques must be sent to:

OakNorth Bank plc, 6^th Floor, Ship Canal House, 98 King Street, Manchester M2 4WU.

All deposits will be processed no later than one business day from when we receive your funds.

For Easy Access and Notice Account, interest will begin accruing on the minimum daily balance no later than one business day from when we receive your funds. For Fixed Term Deposit Accounts, Interest will be calculated daily from the day of your first payment and Interest will be calculated based on the end of day balance of your account.

If you are funding your OakNorth account for the first time, we will need to process your payment. We will email you a link to register for Online Banking after 8:00pm on the day your payment was processed successfully, if this was after 8:00pm this will be sent the following day. When you register, you will be able to see the funds in your account.

Once your application is complete you will receive an email with the account number and sort code you need to deposit funds into your account. You must send the payment from your nominated bank account which you will be asked to specify during your online application.

All deposits will be processed no later than one business day from when we receive your funds.

You may also fund your new account by cheque as long as it is drawn on the nominated bank account specified in your online application. Any cheques should be made payable to OakNorth Bank plc, and should include your full name and OakNorth account number on the reverse. Cheques must be sent to:

OakNorth Bank plc, 6th Floor, Ship Canal House, 98 King Street, Manchester, M2 4WU

For Cash ISAs, withdrawals will be sent to your nominated account. Your nominated account is also the account that you will deposit new contributions for the current tax years ISA allowance. This account is separate to the ISA account you may transfer your accumulated ISA balance from (referred to at the bottom of stage 3).

You will receive an automatic email confirmation when your first payment is received. Any additional deposits can be viewed online.

• Fixed Term Deposit Account: You can apply for an unlimited number of accounts as long as the minimum balance per account is at least £1; for a sole account the maximum does not exceed £500,000; and the total amount you have deposited with us at any one time does not exceed £500,000 across all OakNorth accounts (including Easy Access Accounts, Notice Accounts, Cash ISAs). For a joint account this means that the maximum amount allowed to be held would be £1,000,000 i.e. £500,000 per account holder across all OakNorth accounts.
• Easy Access Deposit Accounts: You can apply for an unlimited number of accounts. The minimum account opening balance is £1 and for a sole account you can deposit up to a maximum of £500,000. The total amount that you can deposit with OakNorth at any one time cannot exceed £500,000 across all OakNorth accounts (including Fixed Term Accounts, Notice Accounts, Cash ISAs). For a joint account this means that the maximum amount allowed to be held would be £1,000,000 i.e. £500,000 per account holder across all OakNorth accounts.
• Notice Deposit Account: You can apply for an unlimited number of accounts. The minimum account opening balance is £1 and for a sole account you can deposit up to a maximum of £500,000. The total amount that you can deposit with OakNorth at any one time cannot exceed £500,000 across all OakNorth accounts (including Fixed Term, Easy Access Deposit Accounts and Cash ISAs). For a joint account this means that the maximum amount allowed to be held would be £1,000,000 i.e. £500,000 per Account holder across all OakNorth accounts.
• Fixed Rate Cash ISA: There are four types of ISAs: Cash ISAs, Stocks and Shares ISAs, Innovative Finance ISAs, and Lifetime ISAs. The maximum amount that you will be allowed to invest across all types of ISAs, with us or any other provider, is the current tax year’s ISA allowance of £20,000 according to HMRC guidelines. You may only invest in one of each type of ISA within the tax year. There is no limit on transfers in for Cash ISAs from previous years. Please note, ISA accounts can only be opened through our website.
• Easy Access Cash ISA: There are four types of ISAs: Cash ISAs, Stocks and Shares ISAs, Innovative Finance ISAs, and Lifetime ISAs. The maximum amount that you will be allowed to invest across all types of ISAs, with us or any other provider, is the current tax year’s ISA allowance of £20,000 according to HMRC guidelines. You may only invest in one of each type of ISA within the tax year. There is no limit on transfers in for Cash ISAs from previous years. Please note, ISA accounts can only be opened through our website.

If you open more than one account with OakNorth, every consecutive account will also have a secondary 10-digit account reference that will be quoted in all communications.

To apply for a new product please visit our website and click on “Apply Now” on the product page for which you wish to apply. On the application to new account make sure to mark “Yes” when it asks if you are an existing member of OakNorth.

You can make withdrawals to your nominated account or transfers to any other Personal Savings accounts you hold with us that allow deposits. The quickest and easiest way to withdraw funds is through your online account. Withdrawals received before 12:00am will be sent back to your nominated bank account on the following working day. Withdrawals received after 12:00am will be sent back to your nominated bank account within 2 business days.

You can transfer in funds to your OakNorth account via your Nominated account at any time. There is no limitation on the number of deposits made into your account. The account can continue to receive deposits up to the maximum principal account balance.

We can accept the following types of payment to fund an OakNorth account:

• Faster Payments Bank Transfer
• CHAPS Bank Transfer (OakNorth is unable to reimburse any CHAPS payment charges)
• BACs Bank Transfer
• Personal Cheque
• Banker’s Draft

We will email you detailed funding instructions if your account is approved. Please follow the specific instructions for your selected payment method to ensure we can accept your payment.

A nominated account is a UK bank account which you nominate when opening an account.

• The nominated account must be a UK bank account in your name. For a joint application, the nominated account must be in at least one of the account holder’s names.
• Your nominated account will be used for all deposits into and withdrawals from your account with us. When you open your account with us, you must provide us with the sort code and account number of your nominated account.

Once your application is approved, you will receive an email with the account number and sort code you need to deposit funds into your account. You must send the payment from your nominated bank account which you will be asked to specify during your online application.

• Fixed Term Deposit Account: This is a Fixed Term Deposit account for a set period of time and our Fixed Term Deposit accounts do not allow for funds to be withdrawn during the term of the deposit. We will contact you before the account matures to inform you of the options available for your maturing funds. If we do not hear from you before your account maturity date, the total amount including interest will be automatically transferred to a variable rate Easy Access Deposit account with us.
• Easy Access Deposit Account: The quickest and easiest way to withdraw funds is through your online account on our website or through our mobile app. Withdrawals received before 12:00am will be sent back to your nominated bank account on the following working day. Withdrawals received after 12:00am will be sent back to your nominated bank account within 2 business days. You can also trigger withdrawal requests over the phone.
• Notice Deposit Account: The quickest and easiest way to withdraw funds is through your online account on our website or through our mobile app. The money will be sent back to your nominated bank account after the withdrawal notice period as per the type of account opened. If the payment date falls on a non-business day such as Saturday, Sunday or a Bank holiday, the money will be sent back to your nominated bank account within 2 business days. You can also trigger withdrawal requests over the phone.
• Fixed Rate Cash ISA: The quickest and easiest way to withdraw funds is through your online account on our website or through our mobile app. If your withdrawal request is received on a business day, the money will be sent back to your nominated account on the following business day. If it is received on a non-business day such as Saturday, Sunday or a Bank holiday, the money will be sent back to your nominated account within 2 business days. You can also trigger withdrawal requests over the phone. Please note, if you would like to transfer your ISA out, you will need to contact your new ISA provider and instruct them to request a transfer from us. Also, if you withdraw funds prior to the maturity date of your Fixed Rate Cash ISA: the money withdrawn will lose its tax-free wrapper; you will not be able to replace the money withdrawn and count it towards your ISA allowance for the current tax year; and you will be penalised with a loss of interest as shown below.
  • 12 Months – 90 days of interest on the amount withdrawn
  • 24 Months – 180 days of interest on the amount withdrawn
  • 36 Months – 270 days of interest on the amount withdrawn
• Easy Access Cash ISA: The quickest and easiest way to withdraw funds is through your online account on our website or through our mobile app. If your withdrawal request is received on a business day, the money will be sent back to your nominated account on the following business day. If it is received on a non-business day such as Saturday, Sunday or a Bank holiday, the money will be sent back to your nominated account within 2 business days. You can also trigger withdrawal requests over the phone. Please note, if you would like to transfer your ISA out, you will need to contact your new ISA provider and instruct them to request a transfer from us.

Fixed Term Deposit Account No. This is a Fixed Term Deposit Account for a set period of time and our Fixed Term Deposit Accounts do not allow for funds to be withdrawn during the term of the deposit. We will contact you before the account matures to inform you of the options available for your maturing funds.

Easy Access Deposit Account There is no term for an Easy Access Deposit Account and no limitation on the number of withdrawals, although there is a minimum withdrawal amount of £1. No notice of withdrawal is required and withdrawals can be made at any time back into your nominated account.

Notice Deposit Account  Yes, but subject to giving us notice. There are no limitations on the number of withdrawals. There is a minimum withdrawal amount of £1.  You must give notice and wait during the notice period, as per the type of account opened, before the funds are sent back into your nominated bank account.

Fixed Rate Cash ISA Yes. Your money can be returned to your nominated account or transferred to another ISA provider. Please note, if you would like to transfer your ISA out, you will need to contact your new ISA provider and instruct them to request a transfer from us. Also, if you withdraw funds prior to the maturity date of your Fixed Rate Cash ISA: the money withdrawn will lose its tax-free wrapper; you will not be able to replace the money withdrawn and count it towards your ISA allowance for the current tax year; and you will be penalised with a loss of interest as shown below.

• 12 Months – 90 days of interest on the amount withdrawn
• 24 Months – 180 days of interest on the amount withdrawn
• 36 Months – 270 days of interest on the amount withdrawn

Easy Access Cash ISA Yes. Your money can be returned to your nominated account or transferred to another ISA provider at any time. Please note, if you would like to transfer your ISA out, you will need to contact your new ISA provider and instruct them to request a transfer from us. The interest you receive will be calculated on the total balance until, but not including, the day of the withdrawal.

Easy Access Account:  If your withdrawal request is received on a business day, the money will be sent back to your nominated account on the following business day. If it is received on a non-business day such as a Saturday, Sunday or a Bank holiday, the money will be sent back to your nominated account within 2 business days.

Notice Account: If your withdrawal request is received and your notice period is completed, the money will be sent back to your nominated account on the day your Notice periods ends.

Cash ISAs: Your withdrawal request is received on a business day, the money will be sent back to your nominated account on the following business day. If it is received on a non-business day such as a Saturday, Sunday or a Bank holiday, the money will be sent back to your nominated account within 2 business days.

There are no charges for any withdrawals or deposits relating to Easy Access and Notice Accounts.

There are penalties associated with withdrawals relating to Fixed Rate ISA accounts as per below:

• 12 Months – 90 days of interest on the amount withdrawn
• 24 Months – 180 days of interest on the amount withdrawn
• 36 Months – 270 days of interest on the amount withdrawn

We’ll act as per the instructions received from you before the maturity date. If you do not indicate to us what you would like us to do with your funds by the maturity date, or if we are unable to follow your instructions to transfer the funds (for example, because your nominated account has been closed or because your instructions would cause us to contravene any regulatory requirements), your funds will be transferred automatically to an Easy Access account.

If you do not indicate to us what you would like us to do with your funds by the maturity date, or if we are unable to follow your instructions to transfer the funds (for example, because your nominated account has been closed or because your instructions would cause us to contravene any regulatory requirements), your funds will be transferred automatically to an Easy Access account.

If you do not indicate to us what you would like us to do with your funds by the maturity date, or if we are unable to follow your instructions to transfer the funds (for example, because your nominated account has been closed or because your instructions would cause us to contravene any regulatory requirements), your funds will be transferred automatically to an Easy Access account. Please contact us for more information.

You cannot close or make withdrawals from the Account at any time between the date your Fixed Term Savings Account is funded and the date when the account matures, unless there are exceptional circumstances.

If you are diagnosed with a terminal illness, you are made bankrupt or another exceptional circumstance arises, we may agree to close your Account before it reaches maturity. In such circumstances, you will need to contact us in writing and we will consider each case individually.

If we do agree to cancel the Agreement prior to the date of maturity, we will pay the principal and interest accrued up to the day of closure.

Yes, you can reinvest a partial amount from the matured funds.  One of the options that you will have at the time of maturity is to reinvest a portion of the principal in another available deposit product with us and have the remainder of the principal and interest paid in the nominated UK bank account you used to fund your Account.

Yes, but only via Online Banking here on our website. The option to reinvest is currently not available on the mobile app.

We will contact you via email 30 days prior to the maturity of your account. This email will also detail how to provide your maturity instructions. You can select your maturity instructions by selecting your maturing account in Online Banking and clicking the ‘Maturity Options’ button. There you can select how much of your funds you would like to reinvest and into which new account.

All deposits will be processed within 1 business day of when we receive your funds.

Any withdrawals or deposits will show on your balance as soon as the funds have been processed. This will then be shown as a transaction in Online Banking or in our mobile app at 2:00am on the day following the withdrawal or deposit.

• Fixed Term Deposit Account Interest is calculated daily from the day of your first payment and paid gross in full on the maturity date of your account. The interest you are quoted is the AER (Annual Equivalent Rate) which illustrates what the interest rate would be if interest was paid and compounded once a year.
• Easy Access Deposit Account Interest is calculated on the minimum daily balance and applied to the account on the first day of every subsequent month. The interest you are quoted is the AER (Annual Equivalent Rate) which illustrates what the interest rate would be if interest was paid and compounded once a year.
• Notice Deposit Account Interest is calculated on the minimum daily balance and applied to the account on the first day of every subsequent month. If a withdrawal request has been made, interest will be calculated on the total amount until, but not including, the day of the withdrawal.
• Fixed Rate Cash ISA The term of the account and this interest accrual will start on the business day that we receive your first funding. Any subsequent funding will add to the total balance while any withdrawal will subtract from the total balance. Interest is calculated on the minimum daily balance and applied to the account on the first day of every subsequent month. Please note if you withdraw funds prior to the maturity date of your Fixed Rate Cash ISA: the money withdrawn will lose its tax-free wrapper; you will not be able to replace the money withdrawn and count it towards your ISA allowance for the current tax year; and you will be penalised with a loss of interest as shown below.
  • 12 Months – 90 days of interest on the amount withdrawn
  • 24 Months – 180 days of interest on the amount withdrawn
  • 36 Months – 270 days of interest on the amount withdrawn
• Easy Access Cash ISA The term of the account and this interest accrual will start on the business day that we receive your first funding. Any subsequent funding will add to the total balance while any withdrawal will subtract from the total balance. Interest will be calculated daily on the minimum daily balance, and applied to the account on monthly. Interest is calculated on the minimum daily balance and applied to the account on the first day of every subsequent month. If a withdrawal request has been made, interest will be calculated on the total amount held until, but not including, the day of the withdrawal.

In order to update your address held with OakNorth, or make changes to your name, please contact us via email at businessdesk@oaknorth.com

To view your balance, log in to your online banking here or via our mobile app. On the home page you can see the balance of all your accounts.

You can obtain/download a statement of your account from your Online Banking on our website at any time. This feature is not currently available in our mobile app.

To view the account number of your accounts, you can do this via our website or via our mobile app. You can log in to your online banking on our website here. On the home page you can see an Account Number (or Deposit Number) listed against each of your accounts.

You can also view account number(s) when you have logged into our mobile app.

To view the interest rate of your accounts, you can do this via our website or via our mobile app. You can log in to your online banking on our website here. On the home page you can see the interest rate listed against each of your accounts. You can also access this and other account information by logging into our mobile app.

In case of a Sole account, if the account holder dies, the personal representative(s) of the deceased must notify us in writing and provide us with a Death Certificate, Grant of Probate, and other documents (which may need to be certified by a regulated entity) to close the Account. The Account will remain open and continue to accrue interest until it is closed. To view our deceased customer process in detail and understand the exact requirements please click here.

In case of Joint Account, if one of the joint account holders dies, once a death certificate is provided to us, the Account will transfer to the surviving account holder who may continue to operate the Account. The Account will be converted into a sole account and the maximum deposit for sole accounts, that is £500,000, will apply. Any funds above the maximum limit for a Sole account will be sent back to the nominated account. If there is no account holder who survives: a) we will freeze your Account and b) the money in your Account will normally be held by us until we receive the necessary documents from your estate.

In order to close your account with OakNorth, please email your request to businessdesk@oaknorth.com

No, we do not allow partial liquidations of Fixed Term Savings.

Fixed Term Deposit Account No. However, we may at our discretion allow it in cases of hardship. There may be exceptional circumstances, due to events outside your control that you could not have reasonably foreseen when you opened the account, where we may allow your account to be closed early. Such events of hardship may include diagnosis of a terminal illness, bankruptcy, insolvency or sequestration. In such circumstances, you will need to contact us in writing and we will consider each case individually.

Easy Access Deposit Account There is no term for an Easy Access Deposit Account so you can cancel your application or close your account at any time.

Notice Deposit Account No. It is not possible to withdraw money from a Notice Deposit Account without waiting out the mandatory minimum notice period as per the type of account opened. However, we may at our discretion allow it in cases of hardship. There may be exceptional circumstances, due to events outside your control that you could not have reasonably foreseen when you opened the account, where we may allow your account to be closed early. Such events of hardship may include diagnosis of a terminal illness, bankruptcy, insolvency or sequestration. In such circumstances, you will need to contact us in writing and we will consider each case individually.

Fixed Rate Cash ISA Yes. Your money can be returned to your nominated account or transferred to another ISA provider. Please note, if you would like to transfer your ISA out, you will need to contact your new ISA provider and instruct them to request a transfer from us. Also, if you withdraw funds prior to the maturity date of your Fixed Rate Cash ISA: the money withdrawn will lose its tax-free wrapper; you will not be able to replace the money withdrawn and count it towards your ISA allowance for the current tax year; and you will be penalised with a loss of interest as shown below.

• 12 Months – 90 days of interest on the amount withdrawn
• 24 Months – 180 days of interest on the amount withdrawn
• 36 Months – 270 days of interest on the amount withdrawn

Easy Access Cash ISA Yes. Your money can be returned to your nominated account or transferred to another ISA provider at any time. Please note, if you would like to transfer your ISA out, you will need to contact your new ISA provider and instruct them to request a transfer from us. The interest you receive will be calculated on the total balance until, but not including, the day of the withdrawal.

The Agreement has a fixed term depending on the product selected by you. You cannot close your Account at any time between the date your Account is funded and the date when the product matures, unless there are exceptional circumstances. Please refer to our Terms and Conditions for more details.

Yes. Once your account is funded and activated, and if you applied for an account via our website, you will receive an email asking you to register for an online account where you can view and manage all your active OakNorth accounts.

If you applied for an account via our mobile app, you simply need to enter the username and password which you entered during your application to see your account information (i.e. there is no need to register for an online account as this is done during your application process).

Yes. To view your balance, you can log in to your online banking here on our website. On the home page you can see the balance of all your accounts. If you would like to view your account via our mobile app, please firstly ensure you download the OakNorth app from your relevant app store (Apple App Store or Google Play Store). Then, select “I already have an account” and enter your username and password to view your account information.

All deposits will be processed within 1 business day of when we receive your funds.

Any withdrawals or deposits will show on your balance as soon as the funds have been processed. This will then be shown as a transaction in Online Banking or in our mobile app at 2:00am on the day following the withdrawal or deposit.

Yes. You can obtain/download a statement of your account from your Online Banking on our website at any time. This feature is not currently available in our mobile app.

Website: On the online banking log in page, click on “Forgot my Password” and enter your username and click on “Proceed”. You’ll receive the instruction to reset your password on your registered email address.

App: If you forget your username or password, click on either ‘Forgotten username’ or ‘Forgotten password’ and follow the instructions to reset. You’ll receive the instruction to reset your password to your registered email address.

1. If you do not get the security code kindly wait for a minute. Please do not click on “Resend Security Code”.
2. In case you have still not received the security code, please click on “Resend Security Code” only once.
3. If you have clicked on it multiple times please ensure that you use the latest code that you receive.

We will contact you via email 30 days prior to the maturity of your account. This email will also detail how to provide your maturity instructions. You can select your maturity instructions by selecting your maturing account in Online Banking and clicking the ‘Maturity Options’ button. There you can select how much of your funds you would like to reinvest and into which new account.

Please note that option to reinvest is not currently available via the OakNorth mobile app You are, however, able to provide instructions through Online Banking on our website.

If you apply via our website: Once your account is approved and we receive your funds, we will send you a welcome email after 8:00pm on the day you successfully fund your OakNorth account, if we receive your funds after 8:00pm this will be sent the following day. You must click on the link “Activate Online Banking” in the email. It will take you to your internet browser, where you’ll be asked to create a username and password to complete your registration of Online Banking.

If you apply via our mobile app: You do not need to take any action to register for online banking as you will do this during the application on the app.

Yes. To view the account number of your accounts, you can do this via our website or via our mobile app. You can log in to your online banking on our website here. On the home page you can see an Account Number (or Deposit Number) listed against each of your accounts.

You can also view account number(s) when you have logged into our mobile app.

You can log in to your online banking via our website here. You can find this link on our website as “My Account” in the Menu. You can also log into your account via our mobile app which can be downloaded from the Apple App Store or Google Play Store

Website: If you log into online banking via the website, you will be asked to enter your username and password and then click on “Log In”.  Please note, you don’t need to click on “Activate Online Banking” if you have already registered a username and password.

When you click on Log In you’ll be sent a security code. You will be sent a new security code each time you attempt to log in. If you provided a mobile number in your application, your security code will be sent to your mobile. If you did not provide a mobile number, then the security code will be sent to your email address. You will receive an email to your registered email address containing the security code which you need to enter in the next step.

After entering the security code you can access online banking.

If you forget your password, go the online banking log in page, click on “Forgot my Password” and enter your username and click on “Proceed”. You’ll receive the instruction to reset your password on your registered email address.

App: To access your account via our mobile app, please firstly ensure you download the OakNorth app from your relevant app store (Apple App Store or Google Play Store). You can then simply select ‘I already have an account’ in the app and enter your username and password. You’ll then be sent a security code. You will be sent a new security code each time you attempt to log in. This will be sent to the mobile number provided in your application. If you forget your username or password, click on either ‘Forgotten username’ or ‘Forgotten password’ and follow the instructions to reset. You’ll receive the instruction to reset your password on your registered email address.

To apply for a new product please visit our website and click on “Apply Now” on the product page for which you wish to apply. On the application to new account make sure to mark “Yes” when it asks if you are an existing member of OakNorth.

Yes. To view the interest rate of your accounts, log in to your online banking here. On the home page you can see the interest rate listed against each of your accounts.

ISA stands for Individual Savings Account. The main difference between an ISA and any other savings account is that it offers tax-free interest payments, so you could get more for your money. There is a limit to how much money you can put into an ISA in each tax year, which is called the ‘ISA allowance’.

Our ISA accounts are available to individuals, aged 18 or over, who are ordinarily resident in the UK (i.e. England, Wales, Northern Ireland and Scotland) and have a UK residential address. Also, you must have a personal UK bank or building society account that allows transfers to be made to and from it. This is so you can top up your ISA (if you choose) or have funds returned to you if needed (restrictions apply).

There are four types of ISAs: Cash ISAs, Stocks and Shares ISAs, Innovative Finance ISAs AND Lifetime ISAs. We offer a range of Fixed Rate Cash ISAs for the 2019/20 tax year 2019/20.

We offer a range of Fixed Rate Cash ISAs for the 2019/20 tax year. Please note, ISA accounts can only be opened through our website

A Cash ISA is effectively the same as a regular savings account, except returns aren’t subject to income tax. As such, it is risk-free, although your returns may not necessarily keep pace with inflation.

With a Stocks and Shares ISA, however, your money is invested in equities which are traded on the stock market, or collective investment plans which themselves invest in equities. The price of your investment can go up or down, so you may get back less than you paid in. OakNorth currently only provides Cash ISAs.

18 years. We offer a range of Fixed Rate Cash ISAs for the 2019/20 tax year.

No, we currently do not offer Junior ISAs.

No, you cannot open an ISA in a joint name. Every UK resident has their own ISA allowance – an amount that can be saved tax-free in cash accounts or invested shares or other assets.

Once your application is complete you will receive an email with the account number and sort code you need to deposit funds into your account. You must send the payment from your nominated bank account which you will be asked to specify during your online application.

All deposits will be processed no later than one business day from when we receive your funds.

You may also fund your new account by cheque as long as it is drawn on the nominated bank account specified in your online application. Any cheques should be made payable to OakNorth Bank plc, and should include your full name and OakNorth account number on the reverse. Cheques must be sent to:

OakNorth Bank plc, 6th Floor, Ship Canal House, 98 King Street, Manchester M2 4WU

For Cash ISAs, withdrawals will be sent to your nominated account. Your nominated account is also the account that you will deposit new contributions for the current tax year’s ISA allowance. This account is separate to the ISA account you may transfer your accumulated ISA balance from (referred to at the bottom of stage 3).

Everyone in the UK over 18 has an annual £20,000 ISA allowance (for the 2019/20 tax year ending 5 April 2020). You can choose to use all of this for a Cash ISA if you want, or you can split it between stocks & shares and any of the other types of ISA: Cash ISAs, Lifetime ISAs and Innovative Finance ISAs. OakNorth currently only provides Cash ISAs.

Yes. The maximum amount that you will be allowed to invest across all types of ISAs, with us or any other provider, is the current tax year’s ISA allowance according to HMRC guidelines. For the current 2019/20 tax year, the ISA allowance is £20,000.

For the year 2019/20, the ISA allowance is £20,000.

Customers can save against their 2019/20 ISA allowance from 6th April 2019 till 5th April 2020. The deadline for 2019/20 ISA subscription is 5th April 2020. Your OakNorth ISA will be eligible for that tax year if you sent us your funds by 15:00 on 5th April 2020 (Cheques – received by 4th April).

The interest you earn through ISAs is NEVER taxed. And any interest you earn doesn’t count towards your personal savings allowance, so if you’ll earn a lot of interest, you can protect more of it in an ISA.

You can have multiple ISAs, but you can open only one cash ISA in each tax year. So, if you have opened a cash ISA since April 6, 2019, you cannot open another one until April 5, 2020. Note, however, that transfers from previous years’ ISA funds don’t count.

No

No, we currently only provide Cash ISAs (Fixed Rate Cash ISAs)

No. For example, If you open a Cash ISA on 28th March 2020 and cancel the ISA account within the cooling off period of 14 days (i.e. after 5th April 2020 but before 12th April 2020) then you will not be eligible for the £20,000 allowance for the year 2019-2020 tax year.

No, the application received near the end of the tax year will only be regarded as opened in that tax year if we have accepted the application before the end of the tax year and your funds are deposited and the subscription is made before the end of the tax year.

Upon account approval of your Fixed Rate ISA, you will have 30 calendar days to fund your account via a new deposit and/or Cash ISA transfer before your account will expire and be closed. After this period, no further funding is permitted.

In the case of ISAs, the nominated account referred to during the application form is the account that withdrawals will be sent to. It is also the account that you will deposit new contributions to this tax year’s ISA allowance from (if you choose to). This account is separate to the ISA account you may transfer your accumulated ISA balance from.

Once your application is complete you will receive an email with the account number and sort code, and you can then deposit funds into your account. If you are just funding with an ISA transfer, we’ll email you to let you know if we require anything further. If you are topping up your ISA, you must send the payment from your nominated bank account which you will be asked to specify during your online application.

You will receive an email confirmation when your funds are received and your new OakNorth account is activated. The email will be sent in the evening on the day your new account is activated.

Thirty (30) days before your account matures, we will send you an email asking if you want to:

• Reinvest the full or partial balance in a new OakNorth Cash ISA. Any remaining balance will be transferred back to your nominated account.
• Return your full original principal investment and interest earned back to your nominated account.
• Transfer your ISA to another ISA provider

If we do not hear from you before the account maturity date, the total amount will be automatically transferred to an OakNorth Easy Access Cash ISA. See our Easy Access Cash ISA deposit account page for the current interest rate.

Fixed Rate ISA – The term of the account and this interest accrual will start no later than one day from when we receive your first funding. Any subsequent funding will add to the total balance while any withdrawal will subtract from the total balance. Interest is calculated on the minimum daily balance and applied to the account on the first day of every subsequent month. Please note if you withdraw funds before the maturity date of your Fixed Rate Cash ISA: the money withdrawn will lose its tax-free wrapper; you will not be able to replace the money withdrawn and count it towards your ISA allowance for the current tax year; and you will be penalised with a loss of interest as shown below.

• 12 Months- 90 days of interest on the amount withdrawn
• 24 Months- 180 days of interest on the amount withdrawn
• 36 Months- 270 days of interest on the amount withdrawn

Easy Access ISA – The term of the account and this interest accrual will start no later than one business day from when we receive your first funding. Any subsequent funding will add to the total balance while any withdrawal will subtract from the total balance. Interest is calculated on the minimum daily balance and applied to the account on the first day of every subsequent month. If a withdrawal request has been made, interest will be calculated on the total amount held until, but not including, the day of the withdrawal.

Only if you have Power of Attorney over their financial affairs.

You have the right to cancel the Agreement and close your Account within 14 calendar days from the date of your account funding.

If the Cash ISA has been transferred in, the funds will be sent back to the previous provider. This cancellation will not count towards your Cash ISA subscription.

Your existing ISA manager may make administration charges for the transfer, such as for supplying information. Unfortunately, we’re not able to refund any charges made by your existing provider or refund any interest and/or bonus you may lose by transferring.

You’ll need to check with your existing ISA provider. The same applies if you request a transfer out from an OakNorth Fixed Rate Cash ISA to another provider, where you will be charged a penalty if you transfer funds prior to the maturity date:

• 12 Months- 90 days of interest on the amount withdrawn
• 24 Months- 180 days of interest on the amount withdrawn
• 36 Months- 270 days of interest on the amount withdrawn

Yes. You can transfer existing Cash ISAs that you hold with other providers into your OakNorth Cash ISA with a minimum transfer amount of £1,000.

We will contact your existing Cash ISA provider and arrange the transfer on your behalf. As per HMRC and industry guidelines: Transfers may take up to 15 business days If you hold a Cash ISA with another provider from the current tax year, you will have to transfer your entire balance including interest to your OakNorth Cash ISA as part of your application If you would like to transfer in your Cash ISAs from previous years, you can transfer all or part of your balance to your OakNorth Cash ISA.

These funds will not count towards your ISA allowance for the current tax year. To arrange a transfer in to your OakNorth Cash ISA account from your existing provider please submit an application for the OakNorth Cash ISA that you would like to open. You will be able to provide the details of the existing Cash ISA you would like to transfer to OakNorth within the application

No, we can only accept funds transferred from a Cash ISA account.

To ensure that you do not lose the tax benefits of your ISA, you must not close or withdraw funds from your account. To transfer funds between ISAs, you must contact the provider that you want to transfer the funds to. Your new provider will then contact your us provider to have the funds transferred for you.

Yes, you can transfer in up to three ISAs.

Yes

Yes

Yes, for Fixed Rate ISAs, this must be done within the 30-day funding period.

It can take up to 15 business days from account approval or from the notice period or maturity date of your existing ISA.

If you have already funded your OakNorth ISA and registered for Online Banking, you can check your account balance online for any completed transfers from other ISA providers. However, if you are just transferring in, we will email you when we receive your funds.

Yes. You can withdraw at any time from your OakNorth Cash ISA. There are no penalties if you withdraw from your Easy Access Cash ISA. However, you will be charged a penalty as per below for a Fixed Rate Cash ISA:

• 12 Months- 90 days of interest on the amount withdrawn
• 24 Months- 180 days of interest on the amount withdrawn
• 36 Months- 270 days of interest on the amount withdrawn

Fixed Rate ISA – The quickest and easiest way to withdraw funds is through your online account on our website or through our mobile app. If your withdrawal request is received on a business day, the money will be sent back to your nominated account on the following business day. If it is received on a non-business day such as Saturday, Sunday or a Bank holiday, the money will be sent back to your nominated account within 2 business days. You can also trigger withdrawal requests over the phone. Please note, if you would like to transfer your ISA out, you will need to contact your new ISA provider and instruct them to request a transfer from us.  Also, if you withdraw funds prior to the maturity date of your Fixed Rate Cash ISA: the money withdrawn will lose its tax-free wrapper; you will not be able to replace the money withdrawn and count it towards your ISA allowance for the current tax year; and you will be penalised with a loss of interest as shown below.

• 12 Months- 90 days of interest on the amount withdrawn
• 24 Months- 180 days of interest on the amount withdrawn
• 36 Months- 270 days of interest on the amount withdrawn

Easy Access ISA – The quickest and easiest way to withdraw funds is through your online account on our website or through our mobile app. If your withdrawal request is received on a business day, the money will be sent back to your nominated account on the following business day. If it is received on a non-business day such as Saturday, Sunday or a Bank holiday, the money will be sent back to your nominated account within 2 business days. You can also trigger withdrawal requests over the phone. Please note, if you would like to transfer your ISA out, you will need to contact your new ISA provider and instruct them to request a transfer from us.

If you withdraw funds prior to the maturity date of your Fixed Rate Cash ISA, the money the money withdrawn will lose its tax-free wrapper; you will not be able to replace the money withdrawn and count it towards your ISA allowance for the current tax year; and you will be penalised with a loss of interest as shown below.

• 12 Months- 90 days of interest on the amount withdrawn
• 24 Months- 180 days of interest on the amount withdrawn
• 36 Months- 270 days of interest on the amount withdrawn

There is no penalty if you access your funds in your Easy Access Cash ISA account.

If you open an ISA in the UK and then move abroad, you cannot put money into it after the tax year that you move (unless you’re a Crown employee working overseas or their spouse or civil partner). You must tell your ISA provider as soon as you stop being a UK resident. However, you can keep your ISA open and you’ll still get UK tax relief on money and investments held in it. You can pay into your ISA again if you return and become a UK resident (subject to the annual ISA allowance).

The OakNorth Cash ISA is not flexible, meaning that you cannot replace the money withdrawn, with the replacement counting towards your annual ISA subscription limit.

No. For example, If you open a Cash ISA on 28th March 2020 and cancel the ISA account within the cooling off period of 14 days (i.e. after 5th April 2020 but before 12th April 2020) then you will not be eligible for the £20,000 allowance for the year 2019-2020 tax year.

No, the application received near the end of the tax year will only be regarded as opened in that tax year if we have accepted the application before the end of the tax year and your funds are deposited and the subscription is made before the end of the tax year.

No. For example, If you open a Cash ISA on 28^th March 2020 and cancel the ISA account within the cooling off period of 14 days (i.e. after 5^th April 2020 but before 12^th April 2020) then you will not be eligible for the £20,000 allowance for the year 2019-2020 tax year.

Yes. You can withdraw at any time from your OakNorth Cash ISA. However, in a  Fixed Rate Cash ISA there will be a withdrawal charge depending on the term taken, as shown below :

• 12 Months Fixed Rate ISA – 90 days of interest on the amount withdrawn
• 24 Months Fixed Rate ISA – 180 days of interest on the amount withdrawn
• 36 Months Fixed Rate ISA – 270 days of interest on the amount withdrawn

No, we can only accept funds transferred from a Cash ISA account.

Yes. The maximum amount that you will be allowed to invest across all types of ISAs, with us or any other provider, is the current tax year’s ISA allowance according to HMRC guidelines. For the current 2019/20 tax year, the ISA allowance is £20,000.

Yes, we currently offer 12, 24 and 36 Month Fixed Rate Cash ISAs  only. We have temporarily withdrawn our Easy Access Cash ISAs for new customers.

No, the application received near the end of the tax year will only be regarded as opened in that tax year if we have accepted the application before the end of the tax year and your funds are deposited and the subscription is made before the end of the tax year. This must be before 15:00 on 3rd April 2020 if funding by bank transfer and before the 2nd of April 2020 if funding by cheque.

ISA stands for Individual Savings Account. The main difference between an ISA and any other savings account is that it offers tax-free interest payments, so you could get more for your money. There is a limit to how much money you can put into an ISA in each tax year, which is called the ‘ISA allowance’.

There are four types of ISAs: Cash ISAs, Stocks and Shares ISAs, Innovative Finance ISAs AND Lifetime ISAs. We offer a range of Fixed Rate Cash ISAs for the 2019/20 tax year 2019/20.

We offer a range of Fixed Rate Cash ISAs for the 2019/20 tax year. Please note, ISA accounts can only be opened through our website

A Cash ISA is effectively the same as a regular savings account, except returns aren’t subject to income tax. As such, it is risk-free, although your returns may not necessarily keep pace with inflation.

With a Stocks and Shares ISA, however, your money is invested in equities which are traded on the stock market, or collective investment plans which themselves invest in equities. The price of your investment can go up or down, so you may get back less than you paid in. OakNorth currently only provides Cash ISAs.

18 years. We offer a range of Fixed Rate Cash ISAs for the 2019/20 tax year.

No, we currently do not offer Junior ISAs.

No, you cannot open an ISA in a joint name. Every UK resident has their own ISA allowance – an amount that can be saved tax-free in cash accounts or invested shares or other assets.

Once your application is complete you will receive an email with the account number and sort code you need to deposit funds into your account. You must send the payment from your nominated bank account which you will be asked to specify during your online application.

All deposits will be processed no later than one business day from when we receive your funds.

You may also fund your new account by cheque as long as it is drawn on the nominated bank account specified in your online application. Any cheques should be made payable to OakNorth Bank plc, and should include your full name and OakNorth account number on the reverse. Cheques must be sent to:

OakNorth Bank plc, 6th Floor, Ship Canal House, 98 King Street, Manchester M2 4WU

For Cash ISAs, withdrawals will be sent to your nominated account. Your nominated account is also the account that you will deposit new contributions for the current tax year’s ISA allowance. This account is separate to the ISA account you may transfer your accumulated ISA balance from (referred to at the bottom of stage 3).

Everyone in the UK over 18 has an annual £20,000 ISA allowance (for the 2019/20 tax year ending 5 April 2020). You can choose to use all of this for a Cash ISA if you want, or you can split it between stocks & shares and any of the other types of ISA: Cash ISAs, Lifetime ISAs and Innovative Finance ISAs. OakNorth currently only provides Cash ISAs.

Yes. The maximum amount that you will be allowed to invest across all types of ISAs, with us or any other provider, is the current tax year’s ISA allowance according to HMRC guidelines. For the current 2019/20 tax year, the ISA allowance is £20,000.

For the year 2019/20, the ISA allowance is £20,000.

Customers can save against their 2019/20 ISA allowance from 6th April 2019 till 5th April 2020. The deadline for 2019/20 ISA subscription is 5th April 2020. Your OakNorth ISA will be eligible for that tax year if you sent us your funds by 15:00 on 5th April 2020 (Cheques – received by 4th April).

The interest you earn through ISAs is NEVER taxed. And any interest you earn doesn’t count towards your personal savings allowance, so if you’ll earn a lot of interest, you can protect more of it in an ISA.

You can have multiple ISAs, but you can open only one cash ISA in each tax year. So, if you have opened a cash ISA since April 6, 2019, you cannot open another one until April 5, 2020. Note, however, that transfers from previous years’ ISA funds don’t count.

No

No, we currently only provide Cash ISAs (Fixed Rate Cash ISAs)

No. For example, If you open a Cash ISA on 28th March 2020 and cancel the ISA account within the cooling off period of 14 days (i.e. after 5th April 2020 but before 12th April 2020) then you will not be eligible for the £20,000 allowance for the year 2019-2020 tax year.

No, the application received near the end of the tax year will only be regarded as opened in that tax year if we have accepted the application before the end of the tax year and your funds are deposited and the subscription is made before the end of the tax year.

Yes. The maximum amount that you will be allowed to invest across all types of ISAs, with us or any other provider, is the current tax year’s ISA allowance according to HMRC guidelines. For the current 2019/20 tax year, the ISA allowance is £20,000.

Your existing ISA manager may make administration charges for the transfer, such as for supplying information. Unfortunately, we’re not able to refund any charges made by your existing provider or refund any interest and/or bonus you may lose by transferring.

You’ll need to check with your existing ISA provider. The same applies if you request a transfer out from an OakNorth Fixed Rate Cash ISA to another provider, where you will be charged a penalty if you transfer funds prior to the maturity date:

• 12 Months- 90 days of interest on the amount withdrawn
• 24 Months- 180 days of interest on the amount withdrawn
• 36 Months- 270 days of interest on the amount withdrawn

Yes. You can transfer existing Cash ISAs that you hold with other providers into your OakNorth Cash ISA with a minimum transfer amount of £1,000.

We will contact your existing Cash ISA provider and arrange the transfer on your behalf. As per HMRC and industry guidelines: Transfers may take up to 15 business days If you hold a Cash ISA with another provider from the current tax year, you will have to transfer your entire balance including interest to your OakNorth Cash ISA as part of your application If you would like to transfer in your Cash ISAs from previous years, you can transfer all or part of your balance to your OakNorth Cash ISA.

These funds will not count towards your ISA allowance for the current tax year. To arrange a transfer in to your OakNorth Cash ISA account from your existing provider please submit an application for the OakNorth Cash ISA that you would like to open. You will be able to provide the details of the existing Cash ISA you would like to transfer to OakNorth within the application

No, we can only accept funds transferred from a Cash ISA account.

To ensure that you do not lose the tax benefits of your ISA, you must not close or withdraw funds from your account. To transfer funds between ISAs, you must contact the provider that you want to transfer the funds to. Your new provider will then contact your us provider to have the funds transferred for you.

Yes, you can transfer in up to three ISAs.

Yes

Yes

Yes, for Fixed Rate ISAs, this must be done within the 30-day funding period.

It can take up to 15 business days from account approval or from the notice period or maturity date of your existing ISA.

If you have already funded your OakNorth ISA and registered for Online Banking, you can check your account balance online for any completed transfers from other ISA providers. However, if you are just transferring in, we will email you when we receive your funds.

Our ISA accounts are available to individuals, aged 18 or over, who are ordinarily resident in the UK (i.e. England, Wales, Northern Ireland and Scotland) and have a UK residential address. Also, you must have a personal UK bank or building society account that allows transfers to be made to and from it. This is so you can top up your ISA (if you choose) or have funds returned to you if needed (restrictions apply).

Upon account approval of your Fixed Rate ISA, you will have 30 calendar days to fund your account via a new deposit and/or Cash ISA transfer before your account will expire and be closed. After this period, no further funding is permitted.

In the case of ISAs, the nominated account referred to during the application form is the account that withdrawals will be sent to. It is also the account that you will deposit new contributions to this tax year’s ISA allowance from (if you choose to). This account is separate to the ISA account you may transfer your accumulated ISA balance from.

Once your application is complete you will receive an email with the account number and sort code, and you can then deposit funds into your account. If you are just funding with an ISA transfer, we’ll email you to let you know if we require anything further. If you are topping up your ISA, you must send the payment from your nominated bank account which you will be asked to specify during your online application.

You will receive an email confirmation when your funds are received and your new OakNorth account is activated. The email will be sent in the evening on the day your new account is activated.

Thirty (30) days before your account matures, we will send you an email asking if you want to:

• Reinvest the full or partial balance in a new OakNorth Cash ISA. Any remaining balance will be transferred back to your nominated account.
• Return your full original principal investment and interest earned back to your nominated account.
• Transfer your ISA to another ISA provider

If we do not hear from you before the account maturity date, the total amount will be automatically transferred to an OakNorth Easy Access Cash ISA. See our Easy Access Cash ISA deposit account page for the current interest rate.

Fixed Rate ISA – The term of the account and this interest accrual will start no later than one day from when we receive your first funding. Any subsequent funding will add to the total balance while any withdrawal will subtract from the total balance. Interest is calculated on the minimum daily balance and applied to the account on the first day of every subsequent month. Please note if you withdraw funds before the maturity date of your Fixed Rate Cash ISA: the money withdrawn will lose its tax-free wrapper; you will not be able to replace the money withdrawn and count it towards your ISA allowance for the current tax year; and you will be penalised with a loss of interest as shown below.

• 12 Months- 90 days of interest on the amount withdrawn
• 24 Months- 180 days of interest on the amount withdrawn
• 36 Months- 270 days of interest on the amount withdrawn

Easy Access ISA – The term of the account and this interest accrual will start no later than one business day from when we receive your first funding. Any subsequent funding will add to the total balance while any withdrawal will subtract from the total balance. Interest is calculated on the minimum daily balance and applied to the account on the first day of every subsequent month. If a withdrawal request has been made, interest will be calculated on the total amount held until, but not including, the day of the withdrawal.

Only if you have Power of Attorney over their financial affairs.

You have the right to cancel the Agreement and close your Account within 14 calendar days from the date of your account funding.

If the Cash ISA has been transferred in, the funds will be sent back to the previous provider. This cancellation will not count towards your Cash ISA subscription.

Yes. You can withdraw at any time from your OakNorth Cash ISA. There are no penalties if you withdraw from your Easy Access Cash ISA. However, you will be charged a penalty as per below for a Fixed Rate Cash ISA:

• 12 Months- 90 days of interest on the amount withdrawn
• 24 Months- 180 days of interest on the amount withdrawn
• 36 Months- 270 days of interest on the amount withdrawn

Fixed Rate ISA – The quickest and easiest way to withdraw funds is through your online account on our website or through our mobile app. If your withdrawal request is received on a business day, the money will be sent back to your nominated account on the following business day. If it is received on a non-business day such as Saturday, Sunday or a Bank holiday, the money will be sent back to your nominated account within 2 business days. You can also trigger withdrawal requests over the phone. Please note, if you would like to transfer your ISA out, you will need to contact your new ISA provider and instruct them to request a transfer from us.  Also, if you withdraw funds prior to the maturity date of your Fixed Rate Cash ISA: the money withdrawn will lose its tax-free wrapper; you will not be able to replace the money withdrawn and count it towards your ISA allowance for the current tax year; and you will be penalised with a loss of interest as shown below.

• 12 Months- 90 days of interest on the amount withdrawn
• 24 Months- 180 days of interest on the amount withdrawn
• 36 Months- 270 days of interest on the amount withdrawn

Easy Access ISA – The quickest and easiest way to withdraw funds is through your online account on our website or through our mobile app. If your withdrawal request is received on a business day, the money will be sent back to your nominated account on the following business day. If it is received on a non-business day such as Saturday, Sunday or a Bank holiday, the money will be sent back to your nominated account within 2 business days. You can also trigger withdrawal requests over the phone. Please note, if you would like to transfer your ISA out, you will need to contact your new ISA provider and instruct them to request a transfer from us.

If you withdraw funds prior to the maturity date of your Fixed Rate Cash ISA, the money the money withdrawn will lose its tax-free wrapper; you will not be able to replace the money withdrawn and count it towards your ISA allowance for the current tax year; and you will be penalised with a loss of interest as shown below.

• 12 Months- 90 days of interest on the amount withdrawn
• 24 Months- 180 days of interest on the amount withdrawn
• 36 Months- 270 days of interest on the amount withdrawn

There is no penalty if you access your funds in your Easy Access Cash ISA account.

The OakNorth Cash ISA is not flexible, meaning that you cannot replace the money withdrawn, with the replacement counting towards your annual ISA subscription limit.

If you open an ISA in the UK and then move abroad, you cannot put money into it after the tax year that you move (unless you’re a Crown employee working overseas or their spouse or civil partner). You must tell your ISA provider as soon as you stop being a UK resident. However, you can keep your ISA open and you’ll still get UK tax relief on money and investments held in it. You can pay into your ISA again if you return and become a UK resident (subject to the annual ISA allowance).

No. For example, If you open a Cash ISA on 28th March 2020 and cancel the ISA account within the cooling off period of 14 days (i.e. after 5th April 2020 but before 12th April 2020) then you will not be eligible for the £20,000 allowance for the year 2019-2020 tax year.

No, the application received near the end of the tax year will only be regarded as opened in that tax year if we have accepted the application before the end of the tax year and your funds are deposited and the subscription is made before the end of the tax year. This must be before 15:00 on 3rd April 2020 if funding by bank transfer and before the 2nd of April 2020 if funding by cheque.

No, the application received near the end of the tax year will only be regarded as opened in that tax year if we have accepted the application before the end of the tax year and your funds are deposited and the subscription is made before the end of the tax year.

No. For example, If you open a Cash ISA on 28^th March 2020 and cancel the ISA account within the cooling off period of 14 days (i.e. after 5^th April 2020 but before 12^th April 2020) then you will not be eligible for the £20,000 allowance for the year 2019-2020 tax year.

Yes. You can withdraw at any time from your OakNorth Cash ISA. However, in a  Fixed Rate Cash ISA there will be a withdrawal charge depending on the term taken, as shown below :

• 12 Months Fixed Rate ISA – 90 days of interest on the amount withdrawn
• 24 Months Fixed Rate ISA – 180 days of interest on the amount withdrawn
• 36 Months Fixed Rate ISA – 270 days of interest on the amount withdrawn

No, we can only accept funds transferred from a Cash ISA account.

Yes, we currently offer 12, 24 and 36 Month Fixed Rate Cash ISAs  only. We have temporarily withdrawn our Easy Access Cash ISAs for new customers.

The Financial Services Compensation Scheme is a body, funded by the financial services industry, providing automatic protection if your bank, building society or credit union goes out of business.

The FSCS covers financial services firms that have been authorised by the Financial Conduct Authority (FCA) or the Prudential Regulation Authority (PRA) to do business in the UK.

Deposits with OakNorth are protected up to a total of £85,000 by the Financial Services Compensation Scheme (FSCS) for each eligible depositor. The FSCS is the United Kingdom’s statutory deposit guarantee scheme and is designed to ensure your deposits are protected should a bank become insolvent. For further information about the FSCS please click here.

No, you do not need to pay for FSCS protection on your accounts.

Yes, we offer Fixed Term Business Savings accounts for UK Limited Companies and UK Limited Liability Partnerships through our website. Business deposit accounts are not available through our mobile app.

You can find the following Business Savings Terms and Conditions:

• Fixed Term Deposits here
• Notice Accounts here
• Easy Access Accounts here

We shall be entitled (but not obliged) to return the funds, including interest up to that date to you if you cease to be a UK-based business or if any of the directors or significant shareholders (in the case of limited companies) or members (in the case of limited liability partnerships) cease to be UK tax residents but remain directors or shareholders (in the case of limited companies) or members (in the case of limited liability partnerships) in the Business or if there is a breach of any term set out in this Agreement. We will revoke access to the Account for other users connected with the Account that are not directors or significant shareholders (in the case of limited companies) or members (in the case of limited liability partnerships), when they cease to be a UK tax resident.

Yes. Once the account is funded and activated, the Business will receive an email asking to register for an online account where it can view and manage all it’s active OakNorth accounts. Business deposit accounts are not available through our mobile app.

• Fixed Term Deposit Account: You can apply for an unlimited number of accounts as long as the minimum balance per account is at least £1; the maximum does not exceed £500,000; and the total amount you have deposited with us at any one time does not exceed £500,000 across all OakNorth accounts (including Easy Access Accounts, Notice Accounts, Cash ISAs).
• Easy Access Deposit Account: You can apply for an unlimited number of accounts. The minimum account opening balance is £1 and you can deposit up to a maximum of £500,000. The total amount that you can deposit with OakNorth at any one time cannot exceed £500,000 across all OakNorth accounts (including Fixed Term Accounts, Notice Accounts, Cash ISAs).
• Notice Deposit Account: You can apply for an unlimited number of accounts. The minimum account opening balance is £1 and you can deposit up to a maximum of £500,000. The total amount that you can deposit with OakNorth at any one time cannot exceed £500,000 across all OakNorth accounts (including Fixed Term, Easy Access Deposit Accounts and Cash ISAs).
• Fixed Rate Cash ISA: There are four types of ISAs: Cash ISAs, Stocks and Shares ISAs, Innovative Finance ISAs, and Lifetime ISAs. The maximum amount that you will be allowed to invest across all types of ISAs, with us or any other provider, is the current tax year’s ISA allowance of £20,000 according to HMRC guidelines. You may only invest in one of each type of ISA within the tax year. There is no limit on transfers in for Cash ISAs from previous years. Please note, ISA accounts can only be opened through our website.
• Easy Access Cash ISA: There are four types of ISAs: Cash ISAs, Stocks and Shares ISAs, Innovative Finance ISAs, and Lifetime ISAs. The maximum amount that you will be allowed to invest across all types of ISAs, with us or any other provider, is the current tax year’s ISA allowance of £20,000 according to HMRC guidelines. You may only invest in one of each type of ISA within the tax year. There is no limit on transfers in for Cash ISAs from previous years. Please note, ISA accounts can only be opened through our website.

Business Fixed Term Savings Accounts are savings accounts which give a guaranteed rate for a set period to the businesses or SMEs. You cannot withdraw your funds for this set period.

No. The Business can only fund the account with a single deposit payment when opening an account. We cannot accept additional deposits into the same account during the term of the deposit.

Yes, the interest rate is fixed, and it cannot be changed over the term of a Fixed Term Savings Account.

The interest is paid gross in full at the maturity date of the account.

We’ll get in touch a minimum of 30 calendar days before maturity (the end of your fixed rate account’s term) to let the Business know what your options are, and we’ll send you another reminder 14 calendar days before the maturity of the account.

We’ll act as per the instructions received from you before the maturity date. If we do not receive instructions from the Business before your Account maturity date, the total amount including interest will be automatically transferred to a variable rate Easy Access business deposit account with us and we will email the Business the new account details on the day of account opening. If we do not offer an Easy Access business deposit account on the Account maturity date, or an Easy Access business deposit account will not be available for a minimum of 3 months thereafter, we will transfer the full amount of the Account balance (principal and interest) back to the nominated UK bank account from which the funds were sent by the Business when the Account was opened.

The account will mature at the end of the fixed term period. If this date falls on a day that is not a business day, then the account will mature on the following business day.

If the Business opens more than one account with OakNorth, every consecutive account will also have a secondary 10-digit account reference that will be quoted in all communications.

This Agreement has a fixed term depending on the product selected by the Business. The Business cannot close the Account at any time between the date the Account is funded and the date when the product matures, unless there are exceptional circumstances as determined by us under our sole discretion, acting reasonably. If we do agree to cancel the Agreement prior to the date of maturity, we will transfer the principal and interest accrued up to the day of closure to the nominated UK bank account the Business used to fund the Account.

Easy access accounts allow you to make additions and withdrawals without having to give notice to your savings provider or wait for a certain fixed period of time to end. The rate of interest is variable for these accounts and the bank can change the interest rate at any time.

Yes. Interest rates are variable and can be increased or reduced at any time at our sole discretion as outlined in our terms and conditions.

If we increase your interest rate, we will notify you within 30 calendar days of the increase. If we decrease your interest rate, we will notify you at least 30 calendar days in addition to the notice period as per the type of account opened, prior to the decrease.

You can make withdrawals to your nominated account or transfers to any other Personal Savings accounts you hold with us that allow deposits. The quickest and easiest way to withdraw funds is through your online account. Withdrawals received before 12:00am will be sent back to your nominated bank account on the following working day. Withdrawals received after 12:00am will be sent back to your nominated bank account within 2 business days.

You can transfer in funds to your OakNorth account via your Nominated account at any time. There is no limitation on the number of deposits made into your account. The account can continue to receive deposits up to the maximum principal account balance.

There is no limitation on the number of withdrawals and deposits for an Easy Access account. The account can continue to receive deposits up to the maximum principal account balance and continue to allow withdrawals up to the minimum account balance.

If you wish to withdraw all funds and close your Easy Access Account, please submit your request via email to businessdesk@oaknorth.com.  We will send both joint Account holders an account closure statement when you close your Easy Access Account.

No, there are no charges for withdrawals from your Easy Access account.

Interest is calculated on the minimum daily balance and applied to the account on the first day of every subsequent month. If a withdrawal request has been made, interest will be calculated on the total amount until, but not including, the day of the withdrawal.

You can find the General Terms and Conditions and Specific Terms and Conditions for Easy Access Account here.

Fixed term savings accounts are savings accounts which give a guaranteed rate for a set period. You cannot withdraw your funds for this set period.

No. Our Fixed Term Savings Accounts are simply savings accounts where you cannot withdraw funds until the maturity date. As such, you will not receive a certificate of ownership in the post, but rather you will receive account opening and closing details via email.

Yes, the interest rate is fixed, and it cannot be changed over the term of a Fixed Term Savings Account.

Yes, once your account is approved, you have 14 days to transfer the funds into the OakNorth account. You can do this in one lump sum or through multiple payments. The first deposit must be a minimum of £1 and all funds must come from your nominated bank account. We cannot accept additional deposits into the same account during the term of the deposit.

The interest is paid gross in full at the maturity date of your account.

We’ll get in touch a minimum of 30 calendar days before maturity (the end of your fixed rate account’s term) to let you know what your options are, and we’ll send you another reminder 14 calendar days before the maturity of the account.

Your account will mature at the end of the fixed term period. If this date falls on a day that is not a business day, then your account will mature on the following business day.

You can find the General Terms and Conditions and Specific Terms and Conditions for Fixed Term Savings Account here.

We’ll act as per the instructions received by you before the maturity date. If you do not indicate to us what you would like us to do with your funds by the maturity date, or if we are unable to follow your instructions to transfer the funds (for example, because your nominated account has been closed or because your instructions would cause us to contravene any regulatory requirements), your funds will be transferred automatically to an Easy Access account.

If you do not indicate to us what you would like us to do with your funds by the maturity date, or if we are unable to follow your instructions to transfer the funds (for example, because your nominated account has been closed or because your instructions would cause us to contravene any regulatory requirements), your funds will be transferred automatically to an Easy Access account.

If you do not indicate to us what you would like us to do with your funds by the maturity date, or if we are unable to follow your instructions to transfer the funds (for example, because your nominated account has been closed or because your instructions would cause us to contravene any regulatory requirements), your funds will be transferred automatically to an Easy Access account. Please contact us for more information.

You cannot close or make withdrawals from the Account at any time between the date your Fixed Term Savings Account is funded and the date when the account matures, unless there are exceptional circumstances.

If you are diagnosed with a terminal illness, you are made bankrupt or another exceptional circumstance arises, we may agree to close your Account before it reaches maturity. In such circumstances, you will need to contact us in writing and we will consider each case individually.

If we do agree to cancel the Agreement prior to the date of maturity, we will pay the principal and interest accrued up to the day of closure.

Yes, you can reinvest a partial amount from the matured funds.  One of the options that you will have at the time of maturity is to reinvest a portion of the principal in another available deposit product with us and have the remainder of the principal and interest paid in the nominated UK bank account you used to fund your Account.

No, we do not allow partial liquidations of Fixed Term Savings.

The Agreement has a fixed term depending on the product selected by you. You cannot close your Account at any time between the date your Account is funded and the date when the product matures, unless there are exceptional circumstances. Please refer to our Terms and Conditions for more details.

OakNorth offer a lifetime tracker mortgage (with and without early repayment charges) and fixed rate mortgages.

Please contact our Mortgage Advisors by phone on 0203 884 0914 or by email at mortgages@oaknorth.com to discuss this in detail.

A Lifetime tracker mortgage follows the Bank of England base rate (floor limit applies). This product comes with two options: –

• Without early repayment charges (ERC) – allows flexibility to overpay or exit the mortgage early without the usual fees, should your circumstances change during the term of the mortgage.
• With early repayment charges (ERC) – if you repay the mortgage within a specified time period or make an overpayment greater than the overpayment allowance, an early repayment charge may be payable.
• A floor limit is a minimum rate that once reached the payment rate will not go lower, regardless of what happens to the Bank of England base rate.

Yes. We offer mortgages for self-build, custom build, renovation and conversion. The mortgage will be released to you in stages, so that you can manage the project effectively. The funds will be released in advance or in arrears (after the work is completed) depending upon the nature of the project. For example, we can release funds in advance where new methods of construction are used, and where, for example parts for a pre-fabricated building may require payment before being released from the manufacturer. Please talk to our Mortgage Advisors for more information about self-build mortgages.

We would expect that someone managing the project (that could be you the borrower or your project manager) to have experience of self-build projects. They can be complex and need careful planning to manage timings, budgets and suppliers and contractors. We would also expect that contractors employed to deliver the project would have relevant experience. This helps ensure that your project runs to time and budget.

OakNorth offer a choice in how your mortgage can be repaid.

• Capital & interest. Your monthly payments will be made up of capital repayments and paying the interest due. This means that at the end of the mortgage term your loan will be paid off. We will typically lend up to 75% loan to value (LTV) on a capital & interest repayment loan (although in exceptional circumstances we may lend up to 85% LTV).
• Interest only. Your monthly payments will be made up of the interest payable on the loan only. This means that at the end of the mortgage term the capital lump sum will be outstanding and will need to be paid off. You will have to provide evidence of a suitable repayment vehicle to pay off the capital at the end of the mortgage term.
• Part & part: A part & part mortgage is where part of the mortgage is capital and interest repayment and the other part is interest only. At the end of the mortgage term the capital lump sum of the interest only part will be outstanding and you will need a suitable repayment vehicle to pay this lump sum off.

Our Mortgage Advisors will be happy to talk to you about your options.

If your loan is capital repayment, your standard monthly payment is the amount you need to pay each month to cover both the interest that has accrued on the capital balance of your loan and part of the capital. It is calculated to ensure that, if you make all of the required payments in full and on time, your loan will be repaid by the end of the term.

If your loan is interest only, your standard monthly payment will be the amount you need to pay each month to cover the interest that has accrued on the capital balance of your loan. It is based on how much interest will be paid over the term divided by the number of monthly payments.

If your loan is part capital repayment and part interest-only, the monthly repayment for the capital repayment part will be calculated on a capital repayment basis as mentioned above, and the monthly repayment on the interest-only part will be calculated as interest-only, as mentioned above.

Yes, we base our decisions on underwriting rules that take into account individual circumstances. You will need to have been trading for at least three years and be able to provide all the relevant documentation i.e. certified accounts.

Our qualified Mortgage Advisors are available to take your queries. Either call us on 0203 884 0914 or email us on mortgages@oaknorth.com.

For further information on interest only mortgages, please call one of our Mortgage Advisors on 0203 884 0914 or email us at mortgages@oaknorth.com. If preferred, you can also contact the Money Advice Service which is a free, unbiased and independent source of information that is available to everyone at www.moneyadviceservice.org.uk.

Reducing the term may increase your monthly payments. Please contact us on 0203 884 0914 or email mortgages@oaknorth.com to discuss this.

We have various mortgage repayment types available. Please contact us on 0203 884 0914 or email mortgages@oaknorth.com to discuss this.

There may be early repayment charges applicable to your mortgage. Please refer to your mortgage offer for more details. Alternatively, please contact us on 0208 081 0121 or email mortgagedesk@oaknorth.com to discuss this.

Please call us on 0208 081 0121 or email mortgagedesk@oaknorth.com to discuss.

Please call us on 0208 081 0121 or email mortgagedesk@oaknorth.com to discuss this.

Our only method of collecting payment is direct debit.

The first step is to contact your Mortgage Adviser as soon as possible so that we can look at ways in which we can assist you. You may wish to seek independent financial advice and free debt advice from agencies such as Citizens Advice Bureau or National Debtline.

The value of the property is one of the factors we take into consideration. We lend up to 75% of a property’s value (In exceptional cases, we can consider a maximum Loan to Value (LTV) of 85% if there is rapid amortisation to within normal limits), however each property is assessed on a case by case basis. If you are interested in taking out a mortgage with us, please call us on 0203 884 0914 to talk to one of our Mortgage Advisors or email mortgages@oaknorth.com.

We do allow customers to sell a property mortgaged with us. Please call us on #02080810121 or email mortgagedesk@oaknorth.com to discuss this with one of our Mortgage Advisors.

The first step is for you and the person you wish to add to the mortgage to contact us on 0203 884 0914 or email mortgages@oaknorth.com to talk to one of our experienced Mortgage Advisors.

They will be able to answer any of your questions and talk you through the process.

The LTV is the total mortgaged value expressed as a percentage of the property’s value as determined by an independent valuer. For further information please see the money facts website here.

There are different document requirements depending on your circumstances. Please contact one of our Mortgage Advisors by phone on 0203 884 0914 or by email mortgages@oaknorth.com.

Yes, the minimum loan value is £500,000. In exceptional cases, we can consider a minimum loan value below £500,000. Please contact us on 0203 884 0914 or email mortgages@oaknorth.com to discuss this.

This is charged on some mortgages for arranging the product as part of the agreement. This product fee can be paid up-front or can be added to the total mortgage amount. If you add it to your mortgage, you will pay interest on it at the same rate as the rest of your borrowing. It may be a flat fee, or a percentage of the loan amount.

To be eligible for a mortgage with OakNorth, you must be between 18 and 65 years old. We can potentially consider lending to clients older than 65 years old, but this will be determined by the client’s individual circumstances.

The minimum mortgage term is 5 years, and the maximum mortgage term is 25 years. In some cases, we can consider higher term than 25 years if rationale can be clearly explained.

OakNorth do not currently offer payment holidays on mortgages. For more information on payment holidays please visit the Money Advice Service website here.

The type of mortgage will determine whether fees apply to overpayments. Please refer to your mortgage contract for details of fees.

If you change your mind after submitting your application, you will need to contact us on 0203 884 0914 immediately.

Yes, we have a Mobile App for personal savings. If you are an existing customer, you can access your account information and apply for another account via the Mobile App. Simply log in with your existing OakNorth username and password.

If you are a new customer and interested in opening an OakNorth personal savings account, you can apply via our Mobile App.

To apply for an Individual Savings account (ISA) or Joint account, please apply via our website. This functionality will be coming to the app soon.

To access your account via our Mobile App, simply select ‘I already have an account’ in the Mobile App and enter your existing OakNorth username and password. You’ll be sent a security code. You will be sent a new security code each time you attempt to log in. This will be sent to the mobile number on your account. If you forget your username or password, click on either ‘Forgotten username’ or ‘Forgotten password’ and follow the instructions to reset. You’ll receive the instruction to reset your password on your registered email address.

Yes, the credentials are the same for both.

Simply download the Mobile App through the Android or iOS store, install it on your mobile phone and select ‘Start Saving’. You need to fill in your details and select the product you wish to apply for.

To open a savings account, you will require the following information:

• A valid email address and telephone number.
• Details of your main bank account from which you will make your deposit.
• Your address details.

If you are an existing customer, simply select ‘I already have an account’ in the Mobile App and enter your existing OakNorth username and password.

Yes, money can be withdrawn from personal Easy Access ISA, Easy Access and Notice Accounts through our Mobile App. For Joints Accounts please use Online Banking here.

Once logged in, select the account you would like to withdraw funds from. Once selected, a ‘withdraw’ button will feature. Select this option and follow the instructions in the Mobile App. You will be asked to enter your password again to verify the withdrawal.

For maturing Fixed Term Deposit accounts, please use Online Banking here. This feature is not currently available in the Mobile App.

You can view your balance, transaction history, contact details and preferences via our Mobile App. Simply select ‘I already have an account’ in the Mobile App and enter your existing OakNorth username and password.

Yes. Interest rates are variable and can be increased or reduced at any time at our sole discretion as outlined in our terms and conditions.

If we increase your interest rate, we will notify you within 30 calendar days of the increase. If we decrease your interest rate, we will notify you at least 30 calendar days in addition to the notice period as per the type of account opened, prior to the decrease.

A Notice account is a type of savings product that allows you to gain access to your savings by giving a notice. You will have to inform the bank in advance that you want to withdraw funds. The rate of interest is variable for these accounts and the bank can change the interest rate at any time.

Interest is calculated on the minimum daily balance and applied to the account on the first day of every subsequent month. If a withdrawal request has been made, interest will be calculated on the total amount until, but not including, the day of the withdrawal.

You can make withdrawals to your nominated account or transfers to any other Personal Savings accounts you hold with us that allow deposits, but subject to giving us notice. There are no limitations on the number of withdrawals. There is a minimum withdrawal amount of £1.  You must give notice and wait during the notice period, as per the type of account opened, before the funds are sent back into your nominated bank account.

The quickest and easiest way to withdraw funds is through your online account. The money will be sent back to your nominated bank account after the withdrawal notice period as per the type of account opened. If the payment date falls on a non-business day such as Saturday, Sunday or a Bank holiday, the money will be sent back to your nominated bank account within 2 business days.

You can transfer in funds to your OakNorth account via your Nominated account at any time. There is no limitation on the number of deposits made into your account. The account can continue to receive deposits up to the maximum principal account balance.

There is no limitation on the number of withdrawals and deposits for an Notice account. The account can continue to receive deposits up to the maximum principal account balance and continue to allow withdrawals up to the minimum account balance.

If you wish to withdraw all funds and close your Notice Account, please submit your request via email to businessdesk@oaknorth.com. We will send both joint account holders an account closure statement when you close your Notice Account.

No, there are no charges for withdrawals from your Notice account.

You can find the General Terms and Conditions and Specific Terms and Conditions for Notice Account here.