In the unfortunate event that an account holder dies, the personal representative(s) of the deceased must follow the Deceased Customer Process below.
Please note, depending on who is completing the Deceased Customer Process below and the bank account that funds will ultimately be released to, will determine if a Grant of Probate is or is not required:
However, if any of the criteria above cannot be met, OakNorth will require a Grant of Probate.
The first step in the process is for the personal representative(s) to notify OakNorth that the account holder has passed away, by either sending an email to firstname.lastname@example.org, sending a letter to the address below or calling OakNorth on 0330 380 1181 and also providing the full name(s), date(s) of birth, and address details of the personal representative(s):
OakNorth Bank plc, 6th Floor, Ship Canal House, 98 King Street, Manchester, M2 4WU
Note: If a Death Certificate has not yet been issued, OakNorth can accept an Original or Certified copy of the Coroner’s Certificate of the Fact of Death. Alternatively, OakNorth can also accept an Original Solicitor’s Death Certificate Verification Form. However, this is only on the basis that the form is prepared by one of the three regulated entities below:
Note: OakNorth will not be able to disclose any information about a deceased customer’s account(s) to any entity that is unregulated and/or unauthorised for probate services. Therefore, if an executor will choose to instruct an entity to act on their behalf, OakNorth requires this to be one of the five regulated entities listed above.
Step 4 (if required):
Step 5 (if required):
Note: OakNorth requires all “old-style” Grant of Probate documentation to be certified by one of the five regulated entities listed above as a security measure for the protection of the funds in the account(s), by introducing an independent, regulated, third-party entity to validate the authenticity of the document.
Note: If the process will be carried out by a sole individual executor who has provided a certified copy (by one of the five regulated entities listed above) of the Will or provided a letter from one of the five regulated entities listed above, verifying them as an executor of the estate, and therefore, did not provide a Grant of Probate, then funds can only be released to the same bank account that the deceased customer has linked to their OakNorth account(s) (stated in the Confirmation of the Account Balance(s) Letter provided by OakNorth) and the executor to whom funds will be released to must be a joint account holder of this bank account.
The seventh step in the process will be for OakNorth to review all the documentation received from the personal representative(s). In the event where OakNorth will identify that any of the steps detailed above have not been completed successfully, OakNorth will contact the personal representative(s) to request further documentation.
The eighth step in the process will be for OakNorth to verify the nominated bank account details provided by the personal representative(s) in the OakNorth Early Account Closure Form. Where this is possible, OakNorth will attempt to complete this verification electronically. However, where this is not possible or not successful, OakNorth will contact the personal representative(s) and require a transaction and/or documentation to be provided.
Note: OakNorth will be unable to release funds without successfully completing a verification of the nominated bank account.
Note: If the process will be completed by an individual executor, but the nominated bank account provided in the OakNorth Early Account Closure Form will not be an individual or joint account in the name of the executor, but rather will be an account that’s specifically been set up only for dealing with the estate (for example, this would usually be named: “Executor/s Account of John Smith”), then a £0.01 verification payment will need to be made from this account that’s specifically been set up only for dealing with the estate to OakNorth account number 11223300 and sort code 608319, quoting the deceased customer’s account number (stated in the Confirmation of the Account Balance(s) Letter provided by OakNorth) in the payment reference. If a £0.01 verification payment is made to OakNorth, OakNorth will return this £0.01 back to the account that has specifically been set up only for dealing with the estate, after completing a verification of the nominated bank account.
The ninth step in the process will be for OakNorth to release the funds via bank transfer to the verified nominated bank account of the personal representative(s).
Note: OakNorth will be unable to accept Additional Permitted Subscriptions (APS) in a new ISA from a surviving spouse or civil partner.
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