Identification Requirements for Existing Customers Updating Their Address

If you are looking for Proof of Identification and Proof of Address Requirements for:

• Deposit Applicants Applying for New Deposit Accounts, please click here
• Executors & Personal Representatives of Deceased Customers, please click here

The list below outline the types of documentation we are able to accept for Proof of Address. You will need to provide us with ONE valid document from the list below.

If you are sending original documents to us in the post, they will be returned to you by first class post after they have been checked and scanned onto our system. Certain sensitive documents will be returned by Signed For delivery, where a signature will be required from you on receipt for proof of delivery. Please do not send documents in the post that you may need in the immediate future.

If you do not wish to send an Original or Certified copy of a document in the post, please read the instructions below for how to send a photo or scan of a valid photo card UK driving license with your new address on it.

All other Proof of Address documentation MUST be either Original or Certified copy, sent by post to our Manchester Office (address below).

Proof of Address

• Valid photo card UK driving license (Photo or Scan)
  • We can accept a (good quality) photo or scan of a valid photo card UK driving license with your new address on it sent via email to [email protected] with all personal information clearly visible
  • For security, we ask you NOT to post your original photo card UK driving license

All other Proof of Address documentation MUST be either Original or Certified copy, sent by post to our Manchester Office (address below).

• Utility statement (including gas, electricity and water), dated within last 6 months
• Telephony, cable services and satellite TV bills, dated within last 6 months
• Local authority Council Tax statement, for the current tax year
• Bank or Building Society statement, including credit card statements, dated within last 6 months
• Mortgage statements, dated within last 12 months
• HM Revenue and Customs notification – tax assessment or statement, dated within last 12 months
• UCAS acceptance letter (for current students only), dated within last 12 months
• A Government-issued letter or notification showing full name and address, dated within last 12 months

Information on how to certify documents can be found by clicking here.

Manchester Address:

If you choose to send an Original or Certified copy, please post it to:

OakNorth Bank plc
6th Floor, Ship Canal House
98 King Street
Manchester
M2 4WU

Please Note:

Unfortunately, we cannot accept mobile phone bills, TV licenses or P45/P60 documents as acceptable documents.

We also cannot accept documentation that is printed from the internet. If you receive documentation online, please contact the document provider to send you an Original copy in the post, which you can then post to us.

If you have difficulty providing the required documentation or have any questions regarding the submission of Proof of Address evidence, please send an email to [email protected].