If you are looking for Proof of Identification and/or Proof of Address Requirements for:
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- Deposit Applicants Applying for New Deposit Accounts, please click here
- Existing Deposit Customers Updating Their Currently Registered Address, please click here
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Please click here to view our complete Deceased Customer Process in detail and understand the exact requirements.
The lists below outline the types of documentation we are able to accept for Proof of Identification and Proof of Address. You will need to provide us with TWO valid documents, one from each of the lists below. Please note that the same document cannot be used to verify both your identity and your address.
If you are sending original documents to us in the post, they will be returned to you by first class post after they have been checked and scanned onto our system. Certain sensitive documents will be returned by Signed For delivery, where a signature will be required from you on receipt for proof of delivery. Please do not send documents in the post that you may need in the immediate future.
If you do not wish to send any Original or Certified copies of documents in the post, this is possible in the following way:
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- If you are requested to provide Proof of Identification, please read the instructions below for how to send a photo or scan of a valid passport and/or if you are requested to provide a Proof of Address document, please read the instructions below for how to send a photo or scan of a valid photo card UK driving license.
However, the same document cannot be used to verify both your identity and your address.
All other Proof of Identification and/or Proof of Address documentation MUST be either an Original or Certified copy, sent by post to our Manchester Office (address below).
Proof of Identification
- Valid passport (Photo or Scan)
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- We can accept a (good quality) photo or scan of a valid passport sent via email to businessdesk@oaknorth.co.uk with all personal information clearly visible, including all numbers and letters on the bottom of the passport page
- For security, we ask you NOT to post your original passport
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- Valid photo card UK driving license (Photo or Scan)
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- If you did not already send a valid photo card UK driving license for Proof of Address (below), we can accept a (good quality) photo or scan of a valid photo card UK driving license sent via email to businessdesk@oaknorth.co.uk with all personal information clearly visible (the same document cannot be used to verify both your identity and your address)
- For security, we ask you NOT to post your original photo card UK driving license
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Proof of Address
- Valid photo card UK driving license (Photo or Scan)
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- If you did not already send a valid photo card UK driving license for Proof of Identification (above), we can accept a (good quality) photo or scan of a valid photo card UK driving license sent via email to businessdesk@oaknorth.co.uk with all personal information clearly visible (the same document cannot be used to verify both your identity and your address)
- For security, we ask you NOT to post your original photo card UK driving license
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All other Proof of Address documentation MUST be either Original or Certified copy, sent by post to our Manchester Office (address below).
- Utility statement (including gas, electricity and water), dated within last 6 months
- Telephony, cable services and satellite TV bills, dated within last 6 months
- Local authority Council Tax statement, for the current tax year
- Bank or Building Society statement, including credit card statements, dated within last 6 months
- Mortgage statements, dated within last 12 months
- HM Revenue and Customs notification – tax assessment or statement, dated within last 12 months
- UCAS acceptance letter (for current students only), dated within last 12 months
- A Government-issued letter or notification showing full name and address, dated within last 12 months
Information on how to certify documents can be found by clicking here.
Manchester Address:
If you choose to send an Original or Certified copy, please post to:
OakNorth Bank plc
6th Floor, Ship Canal House
98 King Street
Manchester
M2 4WU
Please Note:
Unfortunately, we cannot accept mobile phone bills, TV licenses or P45/P60 documents as acceptable documents.
We also cannot accept documentation that is printed from the internet. If you receive documentation online, please contact the document provider to send you an Original copy in the post, which you can then send to us.
If you have difficulty providing the required documentation or have any questions regarding the submission of Proof of Identification or Address evidence, please send an email to businessdesk@oaknorth.co.uk.