Covid-19 (Coronavirus): Help and Support

We are here to support you through the COVID-19 uncertainty.

We know that recent developments around COVID-19 could be affecting you and we wanted to reassure you that we are here to help if you need us.

Supporting our customers and taking care of our employees is our priority and we are fully set up to continue to do both.

Your peace of mind is still our top priority. So, we’ve put in place some additional information here to help:

• 24X7 Access to your account: You can continue to access your account by logging in to Online Banking via our secure login page here or via the mobile app.
• Contacting us: Our phone lines are open Monday to Friday 9am to 5pm. You can call on 0330 380 1181 or email us at [email protected] with your savings accounts queries.
• Stay fraud safe: Be aware that some criminals are exploiting coronavirus to trick people into sharing personal or financial information. We are seeing a number of new scams so please remain vigilant and always double check any contact using trusted sources.

Whilst the environment around us is uncertain, please be assured we are monitoring the situation to make sure we continue to look after our customers and our team.