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Welcome to https://www.oaknorth.co.uk/ (the “Site”), which is owned and operated by OakNorth Bank plc (“OakNorth”, “we” and “us”). Here you will find information on what cookies may be set when you visit the Site, what we use cookies for, and how to reject or delete those cookies.

When you access the Site for the first time, you will be asked to agree to our use of certain types of cookies (such as performance, marketing and tracking cookies) listed in the table below in the manner described in this policy. This is to ensure compliance with the Privacy and Electronic Communications Regulations. If you previously accessed the Site and did not agree for cookies to be set or you deleted cookies previously, you will be asked to agree to cookies being placed on your computer again.

There are certain types of cookies which are essential and which we do not require your agreement to store in accordance with the Privacy and Electronic Communications Regulations, which are called Strictly Necessary Cookies. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.


What are cookies?

A cookie is a text file containing a small amount of information that a website sends to your browser when you visit a website. The cookie is then sent back to the originating website on each subsequent visit, or to another website that recognises it. Cookies enhance the user experience; for example some cookies allow the website to “remember” your actions or preferences over time so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

This means we automatically collect and store the following information about your visit to the Site:

  • the internet domain and IP address from where you access the Site;
  • the type of browser software and operating system used to access the Site;
  • the date and time you access the Site;
  • if you linked to the Site from another website, the address of that website; and
  • the pages you enter, visit and exit the Site from.

Our Privacy Policy sets out full details of the other information we may collect about you and explains the purposes for which we shall use your personal information.

How to control or delete cookies

Users of our Site can set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at all. If you wish to restrict or block the cookies which are set on this Site (or, indeed, on any other website) you can do this through your browser settings. The “Help” function within your browser should tell you how.

Alternatively, you may wish to visit https://ico.org.uk/for-the-public/online/cookies/ which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer, as well as more general information about cookies.

Please be aware that restricting cookies may mean that you will not be able to take full advantage of all the features or services available on this Site, and certain parts of the Site may not be accessible.

Cookies used on this site

The cookies used on this Site have been categorised based on the categories found in the ICC UK Cookie Guide. A list of all cookies used on this site by category and a description of the purposes we use them for is set out below.

Cookie Categories Purpose Strictly Necessary
Functional Cookies These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. No
Performance Cookies These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site. No
Targeting Cookies These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you may experience less targeted advertising. No

Contact Us

If you have any questions or concerns about cookies or your privacy when using this Site, please contact our Data Protection team mentioning “Data Protection Queries”:

  1. By writing to:
    OakNorth Bank plc
    6th Floor, Ship Canal House
    98 King Street
    Manchester
    M2 4WU
  2. By calling:
    +44 (0) 330 380 1181
  3. By emailing:
    businessdesk@oaknorth.com

You can contact our Data Protection Officer directly by emailing: DPO@oaknorth.com